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貝斯特韋斯特大熊城堡飯店的評分

3.5 out of 5
貝斯特韋斯特大熊城堡飯店
42200 Moon Ridge Rd, Big Bear Lake, CA

評論

8.6

有夠讚

10 分，有夠讚；1000 則評論中有 552 則" "
8 分，不錯哦；1000 則評論中有 267 則" "
6 分，一般般；1000 則評論中有 88 則" "
4 分，不太好；1000 則評論中有 43 則" "
2 分，很糟糕；1000 則評論中有 50 則" "

8.8/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

8.2/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

Hang

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 2 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
房间干净卫生，酒店前台工作人员热情，早餐也不错，全家都很喜欢。
於 2020 年 10 月住了 1 晚
Best Western Big Bear Chateau 於 2021年1月8日回覆
Thank you for the recent review of our hotel.

10/10 有夠讚

Veronika

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
It was really good service, clean nice room and good breakfast
於 2024 年 5 月住了 1 晚
penny 於 2024年5月13日回覆
so glad you enjoyed your stay with us

10/10 有夠讚

Nancy

家庭旅遊
Couldn’t get a luggage cart to room due to stairs and no ramp option.
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Fayez

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent price
於 2024 年 5 月住了 1 晚
Sherri H/ G. M. 於 2024年5月9日回覆
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We are pleased that overall you had a good visit and we welcome you back to our hotel soon as we move towards providing a new level of comfort and service.

2/10 很糟糕

Rolly

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Sherri H/ G. M. 於 2024年5月7日回覆
I welcome you to call me personally to discuss your stay as you do not have appeared to left any information in your review .

8/10 不錯哦

Rouben

喜歡：整潔度和員工素質
Stairs and hallways carpets were old.
於 2024 年 4 月住了 1 晚
Sherri/ GM 於 2024年4月29日回覆
We are in the process of making upgrades to the guest rooms and the hallways and public areas. We will be receiving new carpet by the year a long with. We thank you for your reviews and letting us know how we are doing.

6/10 一般般

Walter

情侶出遊
喜歡：員工素質
The facility should have notified us when we made our reservation that they were in the middle of a large renovation project. The work crew hammered and banged from 7 AM until. 7 PM
於 2024 年 4 月住了 1 晚
Sherri/ GM 於 2024年4月29日回覆
We sincerely apologize for any inconvenience during your stay . We are trying to improve the facilities and guest rooms to provide a new level of comfort and guest satisfaction . We welcome you back soon

10/10 有夠讚

Alma

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Sherri/ GM 於 2024年4月29日回覆
We are pleased that you enjoyed your stay and we met your expectations

8/10 不錯哦

Eduardo

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a quiet area and relaxing good service.
於 2024 年 4 月住了 3 晚
s 於 2024年4月29日回覆
We are pleased to hear that we have met your expectations and welcome you back as we continue to provide a new level of service and comfort.

2/10 很糟糕

maria rebecca

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was traumatic for me & my kids. The toilet overflowed with water nonstop the whole bathroom including the carpet next to the bed , called emergency no. only the Receptionist lady came , no maintenance present at the facility at that day , i was asking the plunger from the Receptionist who ran into our room , and i had to do the plunger myself so that the water will stop overflowing from the toilet & we're really so terrified , i had to do it because the Receptionist was holding her cellphone while doing the plunging , couldn't imagine that bad experience on our stay here .First time in my whole life experienced it , after the incident the Receptionist moved us to anorther room .
於 2024 年 4 月住了 1 晚
Sherri H/ G. M. 於 2024年4月24日回覆
We apologize for any inconvenience during your stay and will be sure to follow through on your comments with our maintenance department. This was an unfortunate situation.Thank you again for your feedback and we welcome you back to our hotel to soon as we move to provide a new level of service and comfort

10/10 有夠讚

Ken

家庭旅遊
喜歡：整潔度和住宿環境和硬體
Nice, friendly, convenient at a fair price.
於 2024 年 4 月住了 2 晚
Sherri H/ G. M. 於 2024年5月9日回覆
Thank you for your review. We appreciate your time and letting us know how we are doing

8/10 不錯哦

Yvan

家庭旅遊
喜歡：整潔度和員工素質
fun hotel next to big bear. definitely would recommend going for the price, very kid friendly with ping pong, air hockey and a swimming pool. breakfast was okay, but free food is always welcome. staff was very nice and helpful. pool is closed in winter. smart tv in my room with netflix so that’s a massive plus. double queen room is a bit cramped. overall clean hotel with a fun atmosphere, many activities for people of all ages, quiet, fun staff and breakfast.
於 2024 年 4 月住了 1 晚
Sherri H/ G. M. 於 2024年4月24日回覆
We are pleased that you enjoyed your overall stay and have met your expectations. We welcome you back as we continue to provide a new level of service and comfort

10/10 有夠讚

Ivan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Ken

喜歡：整潔度、員工素質和住宿環境和硬體
great stay at the chateau
於 2024 年 4 月住了 1 晚

10/10 有夠讚

WAYNE，Corona

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Victor

喜歡：整潔度、員工素質和住宿環境和硬體
Nice property, free breakfast is good
於 2024 年 4 月住了 5 晚

10/10 有夠讚

Marie

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
A very interesting Best Western. A mix between a typical BW, but with chandeliers, a piano in the lobby, and unique artwork. Clean rooms and a nice staff. I’d stay there again.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Berkin

喜歡：整潔度、員工素質和住宿環境和硬體
Good stay, nothing extraordinary nothing disappointing
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Liliana

喜歡：整潔度和住宿環境和硬體
Tuvimos muy buena estancia
於 2024 年 3 月住了 3 晚

10/10 有夠讚

andrew，Rolling Hills Estates

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A very good hotel in Big Bear lake.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Iris

於 2024 年 3 月住了 1 晚

10/10 有夠讚

LISA

於 2024 年 3 月住了 2 晚

10/10 有夠讚

cyrus

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient and friendly place
於 2024 年 3 月住了 1 晚
Sherri H/ G. M. 於 2024年3月31日回覆
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We are pleased that overall you had a good visit and we welcome you back to our hotel soon as we move towards providing a new level of comfort and service.

10/10 有夠讚

Jose Luis，la paz

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Muy limpio y cómodas las habitaciones
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Nealie

The Staff was Extremely helpful and professional, I love the complementary breakfast, I love that parking is included with the stay and there are plenty of spots, the location is fantastic and that’s why I’ve been coming back every year for the last 14 years!!
於 2024 年 3 月住了 3 晚
Sherri H/ G. M. 於 2024年3月31日回覆
Thank you for your review. We appreciate your many years of support and are pleased that we met your expectations and provided superior guest care and services. We welcome you back soon

6/10 一般般

lupe，norwalk

情侶出遊
I wish housekeeping was automatic and not upon request. Also, the restaurant/bar area needs to be a bit more inviting. The tv was not working. The location was good/central.
於 2024 年 3 月住了 2 晚
Sherri H/ G. M. 於 2024年3月25日回覆
Thank you for your review and we appreciate your comments to us improve . We are planning some improvements to the bar later this year and also the breakfast lobby area as well. We welcome you back as we continue to provide a new level of comfort and service

2/10 很糟糕

Wendy

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
It is a very run down hotel, the carpets are so dirty it was so gross, I was looking for an outlet and looked behind the bed and oh my !! you can tell they never clean . and the hotel has haunted mansion vibes .
於 2024 年 3 月住了 1 晚
Sherri H/ G. M. 於 2024年3月25日回覆
Thank you for your review. The new owner's have started to remodel rooms last year and will continue later this year to finish as time permits. We have plans to put in new carpet in the hallways and doing some upgrades to the bar/lounge area, and lobby breakfast as well. We want to welcome you back later and the year to see our new level of comfort and service.

2/10 很糟糕

Nina

不喜歡：住宿環境和硬體
於 2024 年 3 月住了 3 晚
Sherri H/ G. M. 於 2024年3月24日回覆
I welcome you to call me personally to discuss your stay as you do not have appeared to left any information in your review .

10/10 有夠讚

Bernardo，Irapuato

喜歡：整潔度、員工素質和住宿環境和硬體
Ok
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Priyanka

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great very nice and quiet
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Dale

於 2024 年 3 月住了 1 晚

10/10 有夠讚

David

喜歡：住宿環境和硬體
Good stay
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Jennifer

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My family had a great experience. We enjoyed the gym, game room, and hot tub. The room was on the small side but we had space for our luggage. The restaurant on site served tasty good portioned meals and the included breakfast was amazing, although it doesn’t open before 7am.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Eric

喜歡：整潔度、員工素質和住宿環境和硬體
I feel safe and comfortable.
於 2024 年 3 月住了 2 晚
penny 於 2024年3月13日回覆
Thank you for your review so glad you were comfortable staying with us look forward to seeing you again

10/10 有夠讚

Jose Carlos

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Todo ok
於 2024 年 2 月住了 3 晚

8/10 不錯哦

Jose Ramon，tlalnepantla

喜歡：整潔度、員工素質和住宿環境和硬體
Solo no me gusto que no me hicieron la limpieza un día.
於 2024 年 2 月住了 3 晚
Sherri H/ G. M. 於 2024年3月6日回覆
Thanks for letting us know how your stay was and we appreciate your comments to help us improve and provide superior guest services.

6/10 一般般

Tommaso

喜歡：整潔度和員工素質
The property was fine. The staff was kind and attentive. However, the AC/heating was INCREDIBLY noisy. It turned on and woke my up in the middle of the night. I had to turn it off. It sounds like having a helicopter in your room. That is not acceptable. Also the quality of the breakfast was generally poor, mediocre food at best. I paid $400 for a night and I expected more.
於 2024 年 2 月住了 1 晚
Sherri H/ G. M. 於 2024年2月26日回覆
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We apologize for any inconvenience during your stay and will be sure to follow through on your comments with our maintenance department. We will also forward your comments Thank you again for your feedback and we welcome you back to our hotel to soon as we move towards providing a new level of comfort and service.to the breakfast staff.

2/10 很糟糕

JINFENG

不喜歡：員工素質
於 2024 年 2 月住了 1 晚
Sherri H/ G. M. 於 2024年2月22日回覆
We strive every day to provide a superior customer experience and I am reviewing your comments with our team members. Thank you again for your feedback which will help improve procedures and practices to better serve you in the future.On behalf of our entire team, I would like to apologize for not exceeding your expectations. We welcome you back to our hotel soon as we move towards providing a new level of comfort and service .

10/10 有夠讚

samantha

於 2024 年 2 月住了 1 晚
Sherri H/ G. M. 於 2024年3月24日回覆
Thank you for taking the time to give us a review. We are pleased you enjoyed your stay and welcome you back as we continue to provide a new level of comfort and service

6/10 一般般

Marco

於 2024 年 2 月住了 2 晚
Sherri H/ G. M. 於 2024年2月22日回覆
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We are pleased that overall you had a good visit and we welcome you back to our hotel soon as we move towards providing a new level of comfort and service.

8/10 不錯哦

Don

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Sherri H/ G. M. 於 2024年2月29日回覆
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We are pleased that overall you had a good visit and we welcome you back to our hotel soon as we move towards providing a new level of comfort and service

10/10 有夠讚

Devan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great property, good breakfast, easy and friendly staff.
於 2024 年 2 月住了 2 晚
Sherri H/ G. M. 於 2024年2月26日回覆
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We are pleased that overall you had a good visit and we welcome you back to our hotel soon as we move towards providing a new level of comfort and service.

4/10 不太好

Iftikhar

親子旅遊
I booked a double queen bed room but it was told there was a mistake and it is not available so after waiting for about half an hour I was given a king bed room. My elder kid had to sleep on the floor 😞
於 2024 年 2 月住了 2 晚
Sherri H/ G. M. 於 2024年2月18日回覆
Thank you for taking the time to give a review. We do sincerely apologize for any inconvenience that you experienced during your stay. We will talk to the front desk and find out what happened to cause this room type unavailability. We hope to have you come back so we can provide a new level of comfort and service.

2/10 很糟糕

Angel

情侶出遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Muy mala atencion del personal de reservacion
於 2024 年 2 月住了 1 晚
Sherri H/ G. M. 於 2024年2月18日回覆
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive every day to provide a superior customer experience and I am reviewing your comments with our team members. Thank you again for your feedback which will help improve procedures and practices to better serve you in the future.We welcome you back to our hotel soon as we move towards providing a new level of comfort and service

10/10 有夠讚

Christian James

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Sherri H/ G. M. 於 2024年2月26日回覆
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We are pleased that overall you had a good visit and we welcome you back to our hotel soon as we move towards providing a new level of comfort and service.

10/10 有夠讚

diana

THE LOBBY IS BEAUTIFUL, THE ROOMS ARE HOME VIBES, AND THE BREAKFAST >>>> BEST BANG FOR YOUR BUCK FOR SUREEEE AT BIG BEAR, MAY THEY NEVER INCREASE THEIR RATES (FINGERS CROSSED) BECAUSE I WILL BE COMING BACK HERE FOR THE REST OF MY LIFE (: and btw i never leave reviews soooooooo believe me
於 2024 年 2 月住了 1 晚
Sherri H/ G. M. 於 2024年2月18日回覆
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We are pleased that overall you had a good visit and we welcome you back to our hotel soon as we move towards providing a new level of comfort and service

10/10 有夠讚

Frank

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Sherri H/ G. M. 於 2024年2月29日回覆
Thank you for completing our survey on your recent stay. Your feedback it very important in helping us continue to deliver a superior experience for our guests. We are pleased that overall you had a good visit and we welcome you back to our hotel soon as we move towards providing a new level of comfort and service

6/10 一般般

Terra

於 2024 年 2 月住了 1 晚

6/10 一般般

Donovan

情侶出遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Hotel rooms need updated usb plugs. Waters should be given to the guests upon arrival and in the rooms. Having a disability chair in the shower should be upon request and not in the shower when not needed. The shower head was hanging out of a 5 inch diameter hole. Breakfast is subpar.
於 2024 年 2 月住了 1 晚
Sherri H/ G. M. 於 2024年2月13日回覆
Thank you for taking the time review our property. ADA guidelines require us to follow certain laws. We have some rooms that still need to be remodeled and these upgrades will include more usb plugs . Thank you for your suggestions and we hope to see you again as we continue to provide a new level of comfort and service.