Our stay at Regina Experimental Biarritz was, unfortunately, extremely underwhelming. We chose the hotel primarily because we wanted to enjoy the pool, so finding out that the pool was closed during our one-night stay was a major disappointment and significantly impacted our plans. While the hotel offered access to the pool at a neighboring property, the alternative was nowhere near the standard we expected from a five-star hotel.
The one real positive was the service. The staff were friendly, attentive, and professional throughout our stay, which was appreciated.
Unfortunately, the hotel itself did not live up to our expectations. The décor felt unattractive and dated, and the overall layout of the property was strange and poorly thought out. Nothing about the experience gave us the feeling of staying at a five-star hotel.
There were also some details that were particularly disappointing. The mouthwash provided in our room appeared to have already been opened, with the seal broken, which is simply unacceptable from a 5 star hotel.