Find Resorts & Hotels with Spas in Bensheim

"There was some confusion at check-in between superior vs premium room. Photos are not accurate as there are many rooms . We skipped housekeeping and were issued a complimentary drink coupon - but the bartender had a tough time redeeming it. Helpful staff, firm bed, good size room. Needs touch up painting . Easy walk to train station- Longer to walk to City center. "

"I was surprised at check in that we were told we had reserved 4 rooms. We did have 2 connecting rooms but my original booking that I had cancelled well in advance on Expedia never showed up on Hilton Heidelbergs end. I had to prove I had cancelled and had to forward emails to show that I did indeed cancel the first connecting rooms. Once that was fixed, the rest of the stay was ok. "

"I don’t like that the rooms aren’t cleaned daily. There was no refill of the mini bar the second day. "

"Wonderful staff!! Nice hotel. Rooms were very hot. Needed to open the windows. Nice location. "

"This is a family run, first class hotel. The staff are efficient and friendly. The guest rooms we had were just first rate. A suite is really a suite. You cannot buy or manufacture old world European charm and hospitality. At this property these qualities are 4 generations in the making. This hotel never disappoints. The restaurant is just beautiful, with cuisine to match"