Consistently getting worse
I have stayed at this hotel multiple times over the years, but unfortunately the service seems to get worse every time.
I previously had an airport pickup where the driver was 40 minutes late, so this time I specifically reminded the hotel and asked them to make sure the driver would be there on time. Despite this, when I arrived at around 1:00 a.m., the driver was not there. I called him, and he told me he was at home and asked me to contact the hotel.
After several phone calls, I discovered he was at Terminal 1 while I was at Terminal 2. He finally picked me up around 2:00 a.m., and I reached the hotel at 3:00 a.m.
The problems continued at the hotel. They provide a buffet breakfast, but surprisingly black coffee is not available. There is also a pond in front of the à la carte restaurant with a lot of mosquitoes. I asked for mosquito repellent three times. They said they had it, but it was never brought.
I also ordered a drink during dinner. Despite two reminders, it arrived 25 minutes later, after I had already finished my dinner. I was the only customer in the restaurant at the time.
I have stayed here many times, but the service has clearly declined. This was a very disappointing stay.