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JW Marriott Hotel Bengaluru

5.0 star property
Travelers find a peaceful city retreat near Cubbon Park, where spa treatments, international cuisine, and daily wellness classes create a restorative urban escape

Choose dates to view prices

JW Marriott Hotel Bengaluru offers a relaxation sanctuary near Cubbon Park. Guests can unwind on the rooftop terrace, book spa treatments, or explore five restaurants with international cuisine. Enjoy daily yoga, Pilates classes, and a library for quiet moments.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Restaurant
  • Air conditioning
The current price is NT$6,868
NT$8,104 total
includes taxes & fees
Jan 30 - Jan 31

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Executive Room, 1 King Bed, Balcony

Premium bedding, free minibar items, in-room safe, desk

Executive Room, 1 King Bed, Balcony

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Refrigerator
Minibar (some free items)
TV
  • 480 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Executive Room, 1 King Bed

Premium bedding, free minibar items, in-room safe, desk

Executive Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Refrigerator
Minibar (some free items)
TV
Blackout drapes/curtains
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Room, 1 King Bed

Premium bedding, free minibar items, in-room safe, desk

Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Minibar (some free items)
TV
Blackout drapes/curtains
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Executive Suite, 1 King Bed

Premium bedding, free minibar items, in-room safe, desk

Executive Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Refrigerator
Minibar (some free items)
  • 900 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • City view

View all photos for Room, 2 Twin Beds

Premium bedding, free minibar items, in-room safe, desk

Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Minibar (some free items)
TV
Blackout drapes/curtains
Premium bedding
  • 460 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • City view

View all photos for Executive Room, 2 Twin Beds

Premium bedding, free minibar items, in-room safe, desk

Executive Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Refrigerator
Minibar (some free items)
TV
Separate bedroom
  • 460 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • City view

View all photos for Executive Room, 2 Twin Beds, Balcony

Premium bedding, free minibar items, in-room safe, desk

Executive Room, 2 Twin Beds, Balcony

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Refrigerator
Minibar (some free items)
TV
  • 460 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • City view

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About the neighborhood

Located in Bangalore City Center neighborhood, JW Marriott Hotel Bengaluru is connected to a shopping center. UB City and Commercial Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Lalbagh Botanical Gardens and Innovative Film City. Vidhana Soudha and Tipu Sultan's Summer Palace are two other places to visit that come recommended. Take an opportunity to explore the area for water adventures such as sailing and other activities like golfing. Visit our Bengaluru travel guide
Map
24/1 Vittal Mallya Road, Bengaluru, Karnataka, 560001

What's nearby

  • Cubbon Park featuring railway items
    Cubbon Park
    2 min walk - 0.2 km
  • Bangalore,Karnataka,India-June 19 2022: View of Bangalore cityscape from terrace of Chancery Pavilion Hotel. Stadium and skyscrapers such as Prestige UB City Concorde Block visible through green cover
    UB City
    2 min walk - 0.2 km
  • Place to go when you want to enjoy your drink with the good crowd.
    Church Street
    11 min walk - 1.0 km
  • 0_80471389
    Vidhana Soudha
    13 min walk - 1.1 km
  • Sree Kanteerava Stadium
    3 min walk - 0.3 km

Getting around

  • Krantivira Sangolli Rayanna
    5 min drive
  • Dr. B.R. Ambedkar Station
    14 min walk
  • Kempegowda Intl. Airport (BLR)
    55 min drive

Restaurants

  • JW Marriott Executive Lounge
    1 min walk
  • Third Wave Coffee Roasters
    3 min walk
  • Royal China
    4 min walk
  • Shiro
    2 min walk
  • Café Noir
    2 min walk

About this property

JW Marriott Hotel Bengaluru

Luxury family-friendly hotel near UB City
Located close to Cubbon Park and Vidhana Soudha, JW Marriott Hotel Bengaluru provides a poolside bar, a rooftop terrace, and a shopping mall on site. Treat yourself to reflexology, a massage, or a facial at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Yoga classes and Pilates classes are offered at the 24-hour gym; JW Marriott Hotel Bengaluru also has a coffee shop/cafe, a garden, and a hair salon. In addition to a library and dry cleaning/laundry services, guests can connect to in-room WiFi (surcharge).
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with a lazy river, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Express check-in, a vegetable garden, and coffee/tea in the lobby
Room features
All 281 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Bathrooms with deep soaking tubs and bidets
  • TVs with premium channels and DVD players
  • Recycling, refrigerators, and electric kettles

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  • Pet friendly
  • Kids pool
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The price is NT$8,584
NT$10,130 total
includes taxes & fees
Jan 26 - Jan 27
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Property amenities

Internet

  • Available in all rooms: WiFi (INR 1,124 per night)
  • Available in some public areas: WiFi (INR 1,124 per day)

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: INR 1,250 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Alba
  • Bar Uno
  • Bengaluru Baking Company
  • JW Kitchen
  • Spice Terrace

Things to do

  • 24-hour gym
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Lazy river
  • Library
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • DVD player
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10,290 square feet of conference space
  • 24-hour business center
  • 9 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible bathtub
  • Accessible shuttle
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (144 inch wide door)
  • Front entrance ramp
  • Grab bar in bathtub
  • Grab bar near toilet (48 inches high)
  • Hand-held showerhead
  • Handrails in hallways (48 inches high)
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Magnifying mirror
  • Phone accessibility kit
  • Pool access ramp on site
  • Portable bathtub seat
  • Raised toilet seat (36 inches high)
  • Sign language-capable staff
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (48 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Renovations and closures

The following facilities or services will be unavailable from December 31 2025 to December 31 2025 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately INR 1250 per person
  • Fee for in-room wireless internet: INR 1124 per night (rates may vary)
  • Fee for wireless internet in public areas: INR 1124 per day (rates may vary)
  • Airport shuttle fee: INR 5000 per room (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

JW Marriott Bengaluru
JW Marriott Hotel Bengaluru
Jw Marriott Bengaluru
JW Marriott Hotel Bengaluru Hotel
JW Marriott Hotel Bengaluru Bengaluru
JW Marriott Hotel Bengaluru Hotel Bengaluru

Frequently asked questions

Does JW Marriott Hotel Bengaluru have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–7:00 PM.

How much does it cost to stay at JW Marriott Hotel Bengaluru?

As of 2026/1/25, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Bengaluru on 2026/1/30 start from NT$6,868, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Hotel Bengaluru pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at JW Marriott Hotel Bengaluru?

Check-in start time: 3 PM; Check-in end time: noon.

What time is check-out at JW Marriott Hotel Bengaluru?

Check-out is at noon.

Does JW Marriott Hotel Bengaluru provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of INR 5000 per room applies.

Where is JW Marriott Hotel Bengaluru located?

This family-friendly Bengaluru hotel is located in the business district, just steps from UB City and Cubbon Park. Vidhana Soudha and Commercial Street are also within 2 mi (3 km). Dr. B.R. Ambedkar Station is 14 minutes by foot and Cubbon Park Station is 15 minutes.

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Reviews

JW Marriott Hotel Bengaluru Reviews

9.2

Wonderful

9.2

Cleanliness

9.2

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 129 out of 191 reviews
Rating 8 - Good. 45 out of 191 reviews
Rating 6 - Okay. 11 out of 191 reviews
Rating 4 - Poor. 3 out of 191 reviews
Rating 2 - Terrible. 3 out of 191 reviews

Reviews

10/10 Excellent

Joseph I

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main reason why I rated it five stars is the amazing quality and warmth of the employees.
Stayed 6 nights in Feb 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star in every way. Incredible service and hospitality, spacious room, excellent buffet breakfast. Great location - walking distance to Lavelle road boutiques and short rikshaw ride to MG road / commercial street. A very special stay. Chef at breakfast specially prepared takeaway food for us and our kids after hearing that we were about to get on a long train ride. Exceptionally thoughtful.
Stayed 5 nights in Feb 2025

10/10 Excellent

Aparna

Liked: Cleanliness, staff & service, property conditions & facilities
This was the best service experience I’ve ever had. The staff consistently went above and beyond, offering exceptional care and attentiveness. Everyone was friendly, welcoming, and eager to assist in every possible way. Without a doubt, we’ll be staying at this JW Marriott on our next visit.
Stayed 5 nights in Nov 2024

10/10 Excellent

Rajeshwari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star in every way. Spacious room, very comfortable rollaway beds for the kids, best breakfast buffet spread with every variety of foods imaginable. Attentive and efficient service across restaurant and reception. Kid friendly. Lovely pool. Chef at breakfast prepared a special takeaway package of food for us after learning we were about to embark on a long train journey. Beyond thoughtful.
Stayed 4 nights in Feb 2025

8/10 Good

Anand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was fine and reception & restaurant/buffet staff were really nice. But there are better choices in this range. There were few things that could be improved: - The room was quite noisy even on the 11th floor. We could hear lot of out side noise/traffic even with balcony windows closed. - The staff outside the hotel lobby to receive guests were quite choosy when it comes to open doors in and out of the lobby and opening car doors. We didn’t get a good service at all - especially for guests coming in Uber. - The room had two entries to the bathroom and one of them was a weird double sliding door with lo lock. So, when you are in the bathroom, anyone outside of the bathroom can open these doors and see everything. Can’t believe the stupidity of not providing the locks.
Stayed 3 nights in Jan 2025

8/10 Good

Aneesh

Liked: Cleanliness, property conditions & facilities
Prime location
Stayed 2 nights in Jul 2025

8/10 Good

Mei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff and good breakfast
Stayed 5 nights in Oct 2024

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Caring staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Renu

Liked: Amenities, property conditions & facilities
Staff was very helpful and courteous.
Stayed 2 nights in Dec 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, great staff and service, amazing buffet and restaurants, and located right next to UB City mall for shopping and more restaurant choices.
Stayed 11 nights in Jun 2023

8/10 Good

Jatinderpal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel convenient and comfortable

Very good service. Comfortable rooms and great staff. Enjoyed the convenience of being next to the mall.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pp

Nisha t, Sukhpal and Banu were very helpful and courteous, we enjoyed staying there and would recommend it highly.
Stayed 9 nights in Mar 2025

10/10 Excellent

Radha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed by the breakfast that vegans will appreciate. The entire hotel is artistic. The best in the world!
Stayed 1 night in Dec 2024

8/10 Good

Swaroop

Liked: Cleanliness, staff & service, property conditions & facilities
The property is neat and tidy and well maintained. Just that the room service is a little slow. Otherwise it was excellent experience
Stayed 1 night in Apr 2025

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort great but everything else overpriced.

Comfortable stay with great location. Food and restaurants overpriced.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this property as a gift for my parents. They loved it. Great room, views and amazing breakfast spread! Customer service was also stellar!
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, Lovely property

Family stay. Enjoyed walking around. Get out of the place and you have UB city on one side and Cubbon park on other. One a Party Paradise, other a huge breathing space- all right in centre of city

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Great hotel in Bangalore

We really enjoyed our stay, would definitely recommend this hotel to our friends! The staff were really helpful. The front desk staff were alway very helpful and polite. I especially thought Mahendra in the restaurant was absolutely wonderful! Always so pleasant and very accommodating! The staff in the restaurant were all great, even housekeeping too!

10/10 Excellent

DEBASHISH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to UBCT
Stayed 2 nights in Nov 2023

10/10 Excellent

BizTrav

Liked: Cleanliness, staff & service, room comfort

Ideal for business travel

Stayed at the hotel for business and the staff were very accommodating. Even if you are local, I think it's worthwhile to talk to the staff (all from different parts of India, not just Bangalore) and learn their perspectives on their part of the country. Location is ideal as it was in the center of the city, next to UB City Mall and my office was next to the mall. Will book again in my upcoming trip.

10/10 Excellent

NARENDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Everything!!
Stayed 6 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was terrible. All four rooms were incorrect and the front desk staff was not very professional BUT the Management responded positively to make our overall stay enjoyable.
Stayed 3 nights in Sep 2017

8/10 Good

Marnonette

Liked: Staff & service, amenities, property conditions & facilities
Excellent stay! Our package came with daily breakfast and your choice of lunch or dinner. I highly recommend this package as the food in their main restaurant is excellent. They had both Indian and non-Indian options, which was great. Our room came with a bath which was great, but it was not adequately cleaned upon our check in. When we notified the staff, it took some time for them to respond but eventually they did. Otherwise, cleanliness and service were excellent and quick.
Stayed 3 nights in Apr 2023

10/10 Excellent

Kartik

Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing Hotel - perhaps the best of all I have stayed in all my world travels. The staff is beyond compliments - each one putting in so much by way of care and dedication. My daughter suffers from Celiac Disease and just one mention of that at the check in (reception) was met with every chef reaching out to ensure meals were prepared for her with the utmost concern and precautions. Chef Rama, Sunil, Gopal all deserve special mention here. The front desk is very responsive to every need. I an go on and on about the cleanliness, maintenance, fcomfort and other attributes that everyone mentions here - they are all impeccable! I will return here on my next visit to Bangalore. Keep up the good work, please!
Stayed 6 nights in Jun 2023

2/10 Terrible

Verified traveler

Disliked: Staff & service
This is the worst experience in this class of hotel. We were on a business trip and have booked 4 rooms under the booking, however the staff told us that they had to move 2 rooms to another hotel 40 minutes away. Worst of all the staff lied to us that there was a water pipe leakage on the floor so that they cannot have the guests stay in the rooms, where in fact the hotel was overbooked and they try to convince two of our rooms to be moved (we know the truth when the sister hotel told us). Furthermore, the sister hotel, Courtyard, was much cheaper than the Marriortt and they charge the two rooms the full rate that was booked earlier. I cant believe this is the kind of service we got and the dishonesty of the staff was something that is unacceptable
Stayed 1 night in Sep 2018