接待櫃台

太陽海岸貝納爾馬飯店的評分

4 out of 5
太陽海岸貝納爾馬飯店
Carretera Nacional 340, km 217, Urbanizacion Torremuelle, Benalmádena, Malaga

評論

8.8

有夠讚

10 分,有夠讚;334 則評論中有 185 則" "
8 分,不錯哦;334 則評論中有 108 則" "
6 分,一般般;334 則評論中有 28 則" "
4 分,不太好;334 則評論中有 4 則" "
2 分,很糟糕;334 則評論中有 9 則" "

9.0/10

整潔度

9.0/10

員工素質

8.2/10

設施服務

8.8/10

住宿環境和硬體

8.4/10

環保程度

評論

6/10 一般般

Lee

情侶出遊, 家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質和設施服務
Being on the beach was a big draw, pool didn't open till 10am would have liked to have a swim before breakfast. The food options wee limited.
於 2024 年 5 月住了 4 晚
Daniel Calderón - Guest Experience Manager 於 2024年5月29日回覆
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

4/10 不太好

BAREND

情侶出遊
The choice and quality of food was very poor
於 2024 年 5 月住了 7 晚
Daniel Calderón - Guest Experience Manager 於 2024年5月23日回覆
Thank you for sharing your insights following your recent visit. We continuously strive to enhance our guests' experience, and your feedback is invaluable to us. The variety in our restaurant is indeed highly appreciated by many of our guests. We also recommend trying our Bonita Beach Restaurant, where you can enjoy a delightful Mediterranean menu that is sure to please.We look forward to welcoming you back soon.

8/10 不錯哦

alice

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It’s a great property with lots of amenities
於 2024 年 5 月住了 2 晚
Daniel Calderón - Guest Experience Manager 於 2024年5月19日回覆
Dear Alice, Thanks for reviewing your recent stay with us

8/10 不錯哦

chakara

家庭旅遊
喜歡:整潔度和員工素質
Plage public mais pratiquement privée et piscine accessible au pied de l'hôtel.
於 2024 年 5 月住了 6 晚
Daniel Calderón - Guest Experience Manager 於 2024年5月20日回覆
Merçi beaucoup pour vos commentaires

10/10 有夠讚

María

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
d 於 2024年5月15日回覆
Thanks for reviewing your recent stay with us

8/10 不錯哦

Graham

情侶出遊
喜歡:員工素質
Great property great location only downside was pool area looking a little tired
於 2024 年 5 月住了 4 晚
Daniel Calderón - Guest Experience Manager 於 2024年5月14日回覆
Dear Graham, thanks for reviewing your recent stay with us

6/10 一般般

Mau

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
It´s a nice hotel with excellent sea views, this hotel is like a ship cruise, small rooms, noisy rooms many people around, big average breakfast buffet nothing special. This is a 3 start hotel.
於 2024 年 5 月住了 1 晚
Daniel Calderón - Guest Experience Manager 於 2024年5月14日回覆
Thank you for the time you took out of your day to share your comments regarding your recent stay in our Benalma Hotel. We regret to read that our 4 stars hotel did not meet your holiday expectations. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

10/10 有夠讚

Michael James

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Going back!!
於 2024 年 5 月住了 4 晚
Daniel Calderón - Guest Experience Manager 於 2024年5月14日回覆
Thanks for choosing Hotel Benalma

10/10 有夠讚

Andrea

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 7 晚
Daniel Calderón - Guest Experience Manager 於 2024年5月11日回覆
Thanks for reviewing your recent stay with us

8/10 不錯哦

Jacqueline

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Leider hatte ich gesundheitliche Probleme und wollte auf dem Balkon sonnen. Leider kam da praktisch keine Sonne hin, da kann aber das Hotel nichts dafür. Lieber Gruss Jacqueline
於 2024 年 4 月住了 6 晚
Daniel Calderón - Guest Experience Manager 於 2024年5月11日回覆
Thanks for reviewing your recent stay with us

10/10 有夠讚

Natalie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 12 晚
Daniel Calderón - Guest Experience Manager 於 2024年5月7日回覆
Thanks for reviewing your recent stay with us

8/10 不錯哦

Debra

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely Hôtel fabulous staff, food very repetitious for a 4 star hotel so ate out a few times, , one restaurant was closed so that was a little disappointing, overall a pleasant stay .
於 2024 年 4 月住了 7 晚
Daniel Calderón - Guest Experience Manager 於 2024年5月4日回覆
Dear Debra, Thanks for reviewing your recent stay with us on Expedia. We regret very much to read that you found repetitive our choice in the restaurant. We offer a 7 days menu for lunch and dinner in order to dont repeat any dish during the same week. We appreciate your comments and we will use your feedback in order to improve our services.

8/10 不錯哦

EMMANUEL YVES

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
L’hôtel est superbe et calme, les repas ne correspondent pas à nos attentes
於 2024 年 2 月住了 5 晚
Daniel Calderón - Guest Experience Manager 於 2024年5月4日回覆
Nous vous remercions sincèrement d'avoir pris le temps de laisser votre avis. Votre retour est très précieux pour nous. Au plaisir de vous accueillir de nouveau à l'Hôtel Benalma lors de votre prochain séjour.

8/10 不錯哦

Feras

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It wasn’t fully operating. Some of the advertised restaurants were not open.
於 2024 年 4 月住了 6 晚
Daniel Calderón - Guest Experience Manager 於 2024年4月28日回覆
Thank you for your feedback. Almost all of our amenities are open, except for the Bthai Restaurant, which will open during the high season. But the Bonita Beach Restaurant and also our great rooftop Bar Nix are already available.We appreciate your understanding and hope to welcome you back soon for a complete experience.

10/10 有夠讚

Eliseo

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Daniel Calderón - Guest Experience Manager 於 2024年4月26日回覆
Gracias por compartir su valoración con nosotros

8/10 不錯哦

Robin,Titusville

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Daniel Calderón - Guest Experience Manager 於 2024年4月24日回覆
Thanks for choosing Hotel Benalma!

8/10 不錯哦

Dominic

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Les terrasses des chambres sous le restaurant sont bruyantes. Vue vraiment incroyable
於 2024 年 4 月住了 6 晚
Daniel Calderón - Guest Experience Manager 於 2024年4月14日回覆
Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes ravis de savoir que vous avez apprécié la vue incroyable depuis nos terrasses. Cependant, nous sommes désolés d'apprendre que vous avez trouvé les terrasses des chambres situées sous le restaurant bruyantes. Votre retour est précieux, et nous prendrons des mesures pour minimiser tout inconvénient pour nos clients à l'avenir. Si jamais le bruit devient un problème pendant votre séjour, n'hésitez pas à contacter la réception, nous serons heureux de trouver une solution pour vous.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite.

10/10 有夠讚

Sille

喜歡:整潔度、員工素質和住宿環境和硬體
Great clean hotel with friendly service. One suggestion thst would make my kuds like the hotel would be to alliw floaties in the family pool - especially as no one else was there at the time
於 2024 年 4 月住了 4 晚
Daniel Calderón - Guest Experience Manager 於 2024年4月14日回覆
Thank you for sharing your experience with us. We're thrilled to hear that you found our hotel clean and our service friendly. Regarding your suggestion about allowing floaties in the family pool, we appreciate your feedback. However, our policy regarding floaties is based on safety regulations that we must adhere to. We apologize for any inconvenience this may have caused.We hope this doesn't deter you from choosing our hotel again in the future. If you have any further questions or concerns, please don't hesitate to contact us.

8/10 不錯哦

nadja

於 2024 年 4 月住了 3 晚
Daniel Calderón - Guest Experience Manager 於 2024年5月4日回覆
Thanks for reviewing your recent stay with us

10/10 有夠讚

Tuula,Päntäne

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Näköala aivan ihana. Samoin uintimahdollisuudet rannalla tai altailla
於 2024 年 4 月住了 7 晚
Daniel Calderón - Guest Experience Manager 於 2024年4月14日回覆
Thank you for sharing your experience with us. We're glad to hear that you enjoyed the absolutely wonderful view from our hotel and had opportunities to swim at the beach or in our pools. Your satisfaction is our priority, and we hope to welcome you back in the future to continue enjoying our facilities and services.We look forward to seeing you again soon.

8/10 不錯哦

Wim

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beach suffered from algae.
於 2024 年 4 月住了 6 晚
Guest Experience Manager 於 2024年4月11日回覆
Thanks for choosing Hotel Benalma

8/10 不錯哦

Sally

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 7 晚
Guest Experience Manager 於 2024年3月25日回覆
Thanks for choosing Hotel Benalma

6/10 一般般

Marie

情侶出遊
.
於 2024 年 2 月住了 7 晚
Room Division Manager 於 2024年3月1日回覆
Dear Marie,We appreciate the time you took to share your review, and it is our hope that you will give us the opportunity to better serve you again in the near future,Kind regards,Laura Cid

10/10 有夠讚

Sami Juhani

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel
於 2024 年 2 月住了 5 晚
Room Division Manager 於 2024年3月1日回覆
Dear Sami Juhani,Thank you for your positive feedback and kind rating.The whole Benalma Costa del Sol team looks forward to welcoming you back soon,Yours sincerely,Laura Cid

8/10 不錯哦

Carl

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Room Division Manager 於 2024年3月1日回覆
Dear Carl,We thank you for your positive review of our hotel. For us, it is the reward for a job well done.Once again we thank you for your kind review and hope to be able to serve you again soon. Yours sincerely,Laura Cid

8/10 不錯哦

Kirsten

團體旅遊
喜歡:整潔度、員工素質和設施服務
Schöne Zimmer, tolle Aussicht aufs Meer, kleiner Strand direkt am Hotel, supernettes Personal. Man braucht ein Auto. Junior Suiten liegen unter Frühstücksbereich, ab 7.30 sehr laut.
於 2024 年 2 月住了 7 晚
Room Division Manager 於 2024年3月1日回覆
Dear Kirsten,First and foremost we would like to thank you for choosing Benalma Hotel Costa del Sol for your holidays. We are glad to hear that you liked our rooms and that you enjoyed the wonderful ocean views. Once again, thank you very much for choosing our hotel on this occasion, we hope to have the opportunity to serve you again in the near future.Kind regards,Laura Cid

6/10 一般般

Nico

情侶出遊
喜歡:整潔度、員工素質和設施服務
Leider war die Hälfte des Hotels geschlossen, weil keine Hauptsaison war. Das hätte man in der Hotelbeschreibung erwähnen können. Aussicht und Strandzugang sind ziemlich genial, Personal sehr freundlich, allerdings wenn viel zu tuen ist, kriegt man pro Essen nicht mehr als ein Getränk. Cocktails für All-Inclusive, sind fertig gemixte Cocktails aus der Dose und für Leute die dafür bezahlen , werden diese frisch gemacht , ziemlich traurig. Abgesehen davon ist die Auswahl an Coktails auf 5 Coktails begrenzt. Essen im Buffet Restaurant war ganz ok, die anderen Essensmöglichkeiten kann ich nicht bewerten, weil geschlossen. Wenig Abwechslung im Buffetrestaurant. Zimmer waren sauber und gar nicht so hellhörig, wie in den Bewertungen beschrieben. Aussicht vom Zimmer mit Meerblick ebenfalls ziemlich gut. Anbindung an Bus und Bahn ziemlich gut , allerdings Transfer zu Aktivitäten sehr eingeschränkt.
於 2024 年 2 月住了 5 晚
Room Division Manager 於 2024年3月1日回覆
Dear Nico,We would like to thank you for choosing our hotel for your holiday and for taking the time to comment on your experience with us. We are glad to hear that you enjoyed the hotel's beachfront location and that you found our staff to be helpful and friendly.On our website we have the information of the areas that are not open until high season, but we will review it with our commercial department.Once again, thank you very much for choosing our hotel on this occasion, we hope to have the opportunity to serve you again in the near future.Kind regards,Laura Cid

10/10 有夠讚

Murat

情侶出遊, 家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Super je vous conseille vivement
於 2024 年 2 月住了 3 晚
Room Division Manager 於 2024年3月2日回覆
Cher Murat,Nous vous remercions pour vos commentaires positifs et votre aimable évaluation.Toute l'équipe de Benalma Costa del Sol se réjouit de vous accueillir à nouveau bientôt,Meilleures salutations,Laura Cid

10/10 有夠讚

John

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic Stay
What a beautiful hotel , lovely location, fantastic buffet food in terms of quality and choice, great service throughout the hotel . Myself and friends stayed for 3 nights on an all-inclusive package and I highly recommend this option . The jacuzziz on the roof were all nice and warm .
於 2024 年 2 月住了 3 晚
Room Division Manager 於 2024年3月2日回覆
Dear John,Firstly we would like to thank you for choosing Benalma Hotel Costa del Sol for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we met all your holiday needs and wishes.We are delighted that you enjoyed your stay and found our location, buffet and all-inclusive package ideal for your needs. We work hard to provide a memorable experience for our guests and it is gratifying to know that we have lived up to your expectations.We look forward to welcoming you back for another memorable experience.Kind regards,Laura Cid

10/10 有夠讚

Leticia

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Llevamos 2 años seguidos quedándonos en este hotel y repetiremos. Un acierto seguro.
於 2024 年 2 月住了 1 晚
Directora de Alojamiento 於 2024年3月2日回覆
Estimada Leticia,En primer lugar, nos gustaría darle las gracias por elegir nuevamente Benalma Hotel Costa del Sol para sus vacaciones. Nos llena de orgullo saber que hemos cubierto sus expectativas, para nosotros, es la recompensa al trabajo bien hecho.Una vez más, le agradecemos su amable opinión y esperamos servirle de nuevo muy pronto,Atentamente,Laura Cid

10/10 有夠讚

Nath

於 2024 年 2 月住了 1 晚
Guest Experience Manager 於 2024年3月25日回覆
Thanks for choosing Hotel Benalma

10/10 有夠讚

Anders

喜歡:整潔度、住宿環境和硬體和客房舒適度
Very nice hotel with a spectacular view
於 2024 年 2 月住了 3 晚
Room Division Manager 於 2024年3月2日回覆
Dear Anders,First of all, we would like to thank you for choosing Benalma Hotel Costa del Sol for your holidays.We thank you for your positive review of our hotel. For us, it is the reward for a job well done. Once again we thank you for your kind opinion and hope to be able to serve you again soon.Kind regards,Laura Cid

8/10 不錯哦

Thomas

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ohne Leihwagen ungünstige Lage sonst schönes Hotel gutes Service und Frühstück
於 2024 年 2 月住了 3 晚
Room Division Manager 於 2024年3月2日回覆
Lieber Thomas,Vielen Dank für Ihr positives Feedback und Ihre freundliche Bewertung.Das gesamte Team von Benalma Costa del Sol freut sich darauf, Sie bald wieder begrüßen zu dürfen,Mit freundlichen Grüßen,Laura Cid

10/10 有夠讚

Ann-Mari

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 3 晚
Room Division Manager 於 2024年3月2日回覆
Dear Ann- Mari,Thank you for your positive feedback and kind rating.The whole Benalma Costa del Sol team looks forward to welcoming you back soon,Yours sincerely,Laura Cid

8/10 不錯哦

Mackinder Singh

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room Division Manager 於 2024年3月2日回覆
Dear Mackinder Singh,Thank you for your positive feedback and kind rating.The whole Benalma Costa del Sol team looks forward to welcoming you back soon,Yours sincerely,Laura Cid

10/10 有夠讚

Dorothy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel with fantastic views
This is our second visit. The staff are excellent and the room was very comfortable with everything we needed. The staff responded quickly to any request we made. We opted for half board and the food was very good with plenty of variety to choose from. The main swimming pool was closed at this time so we tended to stay around the bar area by the smaller pool. Both the sea and the swimming pool were very cold but it was still possible to have a quick dip.
於 2023 年 11 月住了 5 晚
Room Division Manager 於 2023年11月21日回覆
Dear Dorothy,Thank you very much for your positive feedback and kind rating.We are glad to hear that you enjoyed the hotel's beachfront location and that you found our staff to be helpful and friendly.It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.Thank you again for your comment and we look forward to welcoming you in the future.Kind regards,Laura Cid

10/10 有夠讚

Christina

喜歡:員工素質、住宿環境和硬體和客房舒適度
Kan rekommenderas
Lyxig känsla . Mycket trevlig och hjälpsam personal. Det enda minus var toaletten som inte var städad. Men det åtgärdades snabbt. Stort utbud på frukosten. Bra läge vid stranden i utkanten av Benalmadena. Ett lugnt område . Alla rum är mot havet . I bokningen ser det ut som man måste betala extra för det !!!
Utsikt från balkongen
於 2023 年 11 月住了 4 晚
Room Division Manager 於 2023年11月22日回覆
Dear Christina,Thank you for your positive feedback and kind rating,We are glad to hear that you enjoyed the wonderful sea views that our hotel offers, located right on the beachfront.We are proud to know that you had the opportunity to feel our hospitality, hand in hand with our staff. Our aim is to offer a personalised service as much as possible to make every guest feel at home. Once again, thank you for your feedback and we really hope to have the opportunity to welcome you back in the future.Yours sincerely,Laura Cid

10/10 有夠讚

Molly

情侶出遊
喜歡:整潔度和員工素質
The property is absolutely astonishing. Being right on the water with the mountains behind us was a dream come true. The staff provided top notch customer service and I never encountered anyone who was unwilling to help or offer tourist tips! The food in the all-inclusive buffet was way above expectations and we very much appreciated that the menu rotated daily. We had a small issue with the air conditioning after checking in, and it was resolved the same morning. The hotel and surrounding area is so clean it’s shocking. The only disappointing aspects we faced was that the fitness/sauna rooms were closed on our last day; we only had one dining option even though we paid for all-inclusive and expected both restaurants to be open; the hot tubs on the rooftop were colder than the pools; and the big pool was closed one day which severely limited space to lay out as chairs on the beach had to be purchased. All in all, we will definitely come back, hopefully when everything is fully functioning! Thank you to the staff and everyone who played a part in making this trip unforgettable!
於 2023 年 11 月住了 6 晚
Room Division Manager 於 2023年11月22日回覆
Dear Molly,Thank you very much for taking the time to share your personal impressions of your stay at our hotel. We are always open to your feedback as it allows us to continually improve the experience we create for our guests.We are glad to hear that you enjoyed the hotel's fantastic beachfront location.We are proud to know that you had the opportunity to experience our hospitality from our staff. Our aim is to provide a personalised service as much as possible to make each guest feel at home. Once again, thank you for your feedback and we really hope to have the opportunity to welcome you back in the future.Yours sincerely,Laura Cid

10/10 有夠讚

Melissa

喜歡:整潔度
於 2023 年 11 月住了 3 晚
Room Division Manager 於 2023年11月22日回覆
Dear Melissa,Thank you very much for your positive feedback and kind rating.The whole Benalma Costa del Sol team looks forward to welcoming you back soon,Yours sincerely,Laura Cid

10/10 有夠讚

Ana Maria

喜歡:整潔度、員工素質和住宿環境和硬體
Alles Top!!
於 2023 年 11 月住了 3 晚
Room Division Manager 於 2023年11月22日回覆
Dear Ana Maria,Thank you for your positive feedback and kind rating.The whole Benalma Costa del Sol team looks forward to welcoming you back soon,Yours sincerely,Laura Cid

8/10 不錯哦

Stefanie

喜歡:員工素質和住宿環境和硬體
於 2023 年 10 月住了 7 晚
Room Division Manager 於 2023年11月22日回覆
Dear Stefanie,Thank you very much for your positive feedback and kind rating.The whole Benalma Costa del Sol team looks forward to welcoming you back soon,Yours sincerely,Laura Cid

8/10 不錯哦

Jörg

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 5 晚
Room Division Manager 於 2023年11月22日回覆
Dear Jörg,Thank you or your positive feedback and kind rating.The whole Benalma Costa del Sol team looks forward to welcoming you back soon,Yours sincerely,Laura Cid

6/10 一般般

Stéphane Alexandre

喜歡:整潔度和員工素質
於 2023 年 10 月住了 7 晚
Room Division Manager 於 2023年11月22日回覆
Dear Stéphane,First and foremost we would like to thank you for choosing Benalma Hotel Costa del Sol for your holidays. We would have liked to know more about your experience at our hotel.We appreciate the time you took to share your review, and it is our hope that you will give us the opportunity to better serve you in the future.Kind regards,Laura Cid

6/10 一般般

celine

於 2023 年 10 月住了 2 晚
Room Division Manager 於 2023年11月21日回覆
Dear Celine,Thank you for your comment, we would like to know more about your stay in our hotel.Kind regards,Laura Cid

10/10 有夠讚

Julie,Aberdeen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel was in a lovely quiet location. All rooms overlooked the sea and had beautiful sunsets. Breakfast was amazing - so much choice and everything was piping hot. Lovely rooftop Bali beds and cool tubs as opposed to hot tubs! Pools were freezing too!
於 2023 年 10 月住了 8 晚
Room Division Manager 於 2023年11月22日回覆
Dear Julie,We would like to thank you for choosing our hotel for your holiday and for taking the time to comment on your experience with us. We are glad to hear that you enjoyed the hotel's beachfront location and that you enjoyed our plenty breakfast.Thank you again for your comment and we look forward to welcoming you in the future.Kind regards,Laura Cid

8/10 不錯哦

jan

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 6 晚
Room Division Manager 於 2023年11月22日回覆
Dear Jan,Thank you for your positive feedback and kind rating.The whole Benalma Costa del Sol team looks forward to welcoming you back soon,Yours sincerely,Laura Cid

8/10 不錯哦

Andreas

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Optisch nicht sehr ansprechend (Kasten). Lage, Ausblick sehr gut. Hauptsächlich britisches Publikum und demzufolge entsprechendem Essensangebot sowie Lautstärke in den Zimmern über der Aussenbar.
於 2023 年 10 月住了 2 晚
Room Division Manager 於 2023年11月22日回覆
Dear Andreas,First of all, we would like to thank you for choosing Benalma Hotel Costa del Sol for your holiday.We are glad you enjoyed the hotel's beachfront location. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to serve you again in the future.Kind regardsLaura Cid

10/10 有夠讚

ERIN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
Room Division Manager 於 2023年11月22日回覆
Dear Erin,Thank you for your positive feedback and kind rating.The whole Benalma Costa del Sol team looks forward to welcoming you back soon,Yours sincerely,Laura Cid

4/10 不太好

真實旅客

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Room Division Manager 於 2023年11月22日回覆
Dear guest,Thank you for your positive feedback and kind rating.The whole Benalma Costa del Sol team looks forward to welcoming you back soon,Yours sincerely,Laura Cid

6/10 一般般

Trevor

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Staff friendly, Location fine. No al a carte menu available. Plenty of choice for breakfast. all together a nice place for a holiday break
於 2023 年 10 月住了 7 晚
Room Division Manager 於 2023年10月27日回覆
Dear Trevor,First and foremost we would like to thank you for choosing Benalma Hotel Costa del Sol for your holidays. We are delighted for pointing out our wonderful location and the quality of our breakfast. We also appreciate your words about our friendly staff, they are the strength of the hotel!We hope you will visit us again in the near future.Kind regardsLaura Cid