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歐羅巴飯店的評分

4 out of 5
歐羅巴飯店
Great Victoria Street, Belfast, Northern Ireland

評論

8.8

有夠讚

10 分，有夠讚；1000 則評論中有 602 則" "
8 分，不錯哦；1000 則評論中有 261 則" "
6 分，一般般；1000 則評論中有 87 則" "
4 分，不太好；1000 則評論中有 32 則" "
2 分，很糟糕；1000 則評論中有 18 則" "

9.2/10

整潔度

9.2/10

員工素質

9.0/10

設施服務

9.0/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 3 晚
Guest Relations 於 2019年7月11日回覆
Dear Guest, Thank you for taking the time to leave us your feedback. We appreciate all feedback as it enables us to strive towards providing a 5* experience for all guests. We do hope that we are able to welcome you back again soon. Best Wishes, Guest Relations

10/10 有夠讚

Hanpeng

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很好的酒店
欧罗巴酒店整体感觉很好
於 2018 年 10 月住了 1 晚
Guest Relations 於 2019年7月11日回覆
Dear Guest, Thank you for taking the time to leave us your feedback. We appreciate all feedback as it enables us to strive towards providing a 5* experience for all guests. We do hope that we are able to welcome you back again soon. Best Wishes, Guest Relations

6/10 一般般

rebecca，hong kong

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
nice downtown hotel but no gym
great downtown location, friendly staff but no gym
於 2018 年 10 月住了 1 晚

10/10 有夠讚

dongjun

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
无可挑剔，满分！
於 2018 年 8 月住了 2 晚

10/10 有夠讚

Noel

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Outstanding location , top class staff . Comfortable bedroom.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Kathy

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The Europa is a beautiful hotel. Convenient to a lot. Staff was friendly and helpful.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Sharon

家庭旅遊
喜歡：員工素質
Hotel executive room good but bathroom very tired and in need of refurbishment. Things need fixing! Breakfast at £17pp expensive considering very poor selections available in pastry section and totally useless toasters!
於 2024 年 4 月住了 2 晚

6/10 一般般

Sharon

於 2024 年 4 月住了 1 晚

4/10 不太好

Stuart

團體旅遊
不喜歡：整潔度和員工素質
Property is in the town in a good area to access the town , didn’t eat as room only but was not offered breakfast on arrival. Not happy with cleaning facilities been out all day room not cleaned. Phoned down to be asked if put a card on door to say don’t clean, which we hadn’t as if our fault. Cleaner came to room but not vacuum ed as paper on floor . Bed had not been made as towel had on bed was left under covers. Did speak to front of house manager who apologised on leaving but couldn’t refund as booking through third party. Told to contact him if went again, but don’t know if go again, shame really
於 2024 年 4 月住了 3 晚

8/10 不錯哦

Matthew

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service, great central location and still a very good and highly recommended 4* hotel. Hotel room was beginning to show signs of tiredness in places.
於 2024 年 4 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月29日回覆
Dear matthewWe appreciate you taking the time to leave us feedback as this helps us learn and improve as a hotel. We are disappointed to read there was a few issues throughout your stay and we did not meet your expectations. We do hope we can welcome you back to give you a much better stay with us

10/10 有夠讚

Kerri

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff at the Europa were fabulous. The concierge team were so very helpful and kind. Andrew and Matthew gave us great help, directions and some laughs. If we are in Belfast again. To The Europa it will be.
於 2024 年 4 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月29日回覆
Dear Kerri Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soonI will be sure to pass this feedback on to Andrew and Matthew

10/10 有夠讚

Patricia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a lovely day and thee bed was so comfortable wou
於 2024 年 4 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月20日回覆
Dear Patricia Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon!

10/10 有夠讚

Michelle

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was in a great location right next to the bus station and the staff were rrally friendly and helpful. We arrived early and got checked in just after 12 and our room was upgraded to a room with a bath. Would definitely stay again.
於 2024 年 4 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月20日回覆
Dear MichelleThank you for the review. We truly appreciate your kind words about our hotel and our staff. We will pass these kind words onto the rest of our staff who will be so pleased

10/10 有夠讚

Angus

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Parking not best as not on site Drop off area at main door had staff vehicles parked and was difficult to drop off the other guests in my car for checking in😡 Staff did help after trying to move us on first but after explaining I was dropping off guests they backed down and helped with baggage
於 2024 年 4 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月20日回覆
Dear AngusWe appreciate you taking the time to leave us feedback as this helps us learn and improve as a hotel. We are disappointed to read there was a few issues throughout your stay and we did not meet your expectations. We do hope we can welcome you back to give you a much better stay with us

10/10 有夠讚

Helen

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Fantastic hotel for the money and super friendly people
於 2024 年 3 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月16日回覆
Dear Helen Thank you for this positive review about our hotel. We are delighted to read you had such a good time with us and enjoyed the different aspects of the hotel. We hope to welcome you back soon

10/10 有夠讚

Paul

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月16日回覆
Dear Paul Thank you for this kind review and for recommending us to other travellers. We are so glad to read you had a good stay with us and our staff took care of you. We look forward to welcoming you back with us

10/10 有夠讚

Jackie

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Phil

商務旅客
喜歡：設施服務
Great location and amazing breakfast
於 2024 年 4 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月10日回覆
Dear PhilThank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon

10/10 有夠讚

Paul

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Reception staff are very welcoming and helpful. Clean hotel with a lot of history. Reasonable price for 3 nights.Effective lift system (choose the floor on a pad which advises lift A,B or C before you get in) . Very comfortable bed. Daily room cleaning but had to ask cleaner to clean sticky floor when we arrived and provide towels. Large rooms. Excellent city view from 11th floor at the front. Bus station at the rear and plenty of shops, pubs, restaurants nearby. A bit dangerous when leaving at the front doors as taxis drive very close to the entrance. We would stay again if travel to Belfast.
於 2024 年 4 月住了 3 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月10日回覆
Dear Paul Thank you for this kind review and for recommending us to other travellers. We are so glad to read you had a good stay with us and our staff took care of you. We look forward to welcoming you back with usWarm regards,Maria FerrisAssistant Front Office Manager

8/10 不錯哦

Brian

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月10日回覆
Dear Brian Thank you for taking the time to share this review. We are so grateful for this feedback as this helps motivate us to keep delivering our excellent service

10/10 有夠讚

John

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 3 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月10日回覆
Dear John Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon

6/10 一般般

Elvira

家庭旅遊
Overall it as ok place. Big missing point no gym, and guests have to pay to go workout at the gym close by. We did not like following items: Safe box was broken it took me few calls to staff in order to get it fixed, window handle was broken and it was hard to open it or close. We did not like huge red stain on the carpet. Everything else was fine. Location is great!
於 2024 年 3 月住了 2 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月10日回覆
Dear ElviraWe are sorry to read you ran into some maintenance issues throughout your stay. We will pass this onto the manager so they can improve their skills and make our guests stay more enjoyable

10/10 有夠讚

Katie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月10日回覆
Dear Katie Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon!

10/10 有夠讚

Cathy

喜歡：整潔度、員工素質和住宿環境和硬體
The staff were exceptional and that really created a lovely atmosphere from the start. Would highly recommend.
於 2024 年 4 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月7日回覆
Dear Cathy Thank you so much for this review. We are so grateful for your business and your trust in us. We are so thrilled to read our service met your expectations and our staff made you feel at home with us. We hope to see you again soonWarm regards,Maria FerrisAssistant Front Office Manager

10/10 有夠讚

Geraldine

商務旅客, 家庭旅遊
Staff are really friendly. I had a leak in my room and was upgraded quickly to an executive suite. Restaurant food delicious and piano bath so relaxing to sit and relax
於 2024 年 3 月住了 2 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月7日回覆
Dear GeraldineThank you for the review. We are sorry to read you did not have the best time with us and ran into some issues. Im glad to hear our team fixed the issue for you and it didnt impact your stay Warm regards,Maria FerrisAssistant Front Office Manager

10/10 有夠讚

Adele

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was mine and my daughter’s second stay at The Europa Hotel. The staff are very friendly and welcoming on arrival. Room was really nice, bed nice and comfortable. Would highly recommend staying here
於 2024 年 3 月住了 2 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月7日回覆
dear AdeleThank you for this kind review and for recommending us to other travellers. We are so glad to read you had a good stay with us and our staff took care of you. We look forward to welcoming you back with usWarm regards,Maria FerrisAssistant Front Office Manager

10/10 有夠讚

Brian

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly and professional stall
於 2024 年 3 月住了 3 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月7日回覆
Dear Brian Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon!Warm regards,Maria FerrisAssistant Front Office Manager

10/10 有夠讚

Chloe

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
First time staying at the Europa, place was lovely and clean and the lady at reception was generous enough to give us a free room upgrade which we appreciated. Would definitely go back
於 2024 年 3 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月7日回覆
Dear ChloeThank you for this positive review about our hotel. We are delighted to read you had such a good time with us and enjoyed the different aspects of the hotel. We hope to welcome you back soon!Warm regards,Maria FerrisAssistant Front Office Manager

10/10 有夠讚

Osarumen

喜歡：整潔度、員工素質和住宿環境和硬體
I would like to come back
於 2024 年 3 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月7日回覆
Dear Osarumen Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soonWarm regards,Maria FerrisAssistant Front Office Manager

10/10 有夠讚

Joseph，Chicago

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel with a very friendly and professional staff
於 2024 年 3 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年4月7日回覆
Dear Joseph Thank you so much for your kind review, and wonderful words Warm regards,Maria FerrisAssistant Front Office Manager

8/10 不錯哦

Noel

情侶出遊, 團體旅遊
Good location
於 2024 年 3 月住了 2 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月15日回覆
Dear Noel Thank you for taking the time to leave us this high scored review. We appreciate all feedback and hope your next stay we can bring your score to a 5

10/10 有夠讚

Jennifer

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean, comfortable, updated rooms. Great service. Very good price for the value.
於 2024 年 3 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月15日回覆
Dear JenniferThank you for taking the time to leave us this fantastic review. We always appreciate hearing when a guest has had the experience we strive to give

10/10 有夠讚

Noel

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel. Ticks all the boxes.
於 2024 年 3 月住了 2 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月15日回覆
Dear Noel Thank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon

10/10 有夠讚

Peter

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was a lovely hotel, rooms were of a very high standard and staff was very friendly and extremely helpful
於 2024 年 3 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月15日回覆
Dear PeterThank you for taking the time to leave us these kind words about our hotel and staff. We do hope to welcome you back soon

10/10 有夠讚

Michaela

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely beautiful hotel on the inside, staff are amazing but on the outside it was very dirty, homeless people and students drinking. Not the hotels fault but the area has came down over the years.
於 2024 年 3 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月15日回覆
Dear MichaelaThank you for taking the time to leave this review. it is unfortunate that Belfast is not the beauty that it used to be though the council has been working hard on many initiatives to try and return it to its former glory

10/10 有夠讚

Charles

My stay was wonderful. Every
於 2024 年 2 月住了 4 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月15日回覆
Dear CharlesThank you for this fantastic 5* review

10/10 有夠讚

Derek

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月15日回覆
Dear Derek Thank you for this wonderful 5 star review. we look forward to inviting you back to us soon

10/10 有夠讚

Marion

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had an amazing room, l can't wait to go back
於 2024 年 2 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月15日回覆
Dear Marion Im so glad to hear you enjoyed your room. Thank you very much for taking the time to leave us these kind words

4/10 不太好

Kirk

商務旅客
喜歡：整潔度和員工素質
不喜歡：客房舒適度
Dont ACCEPT Room 1135 Until issue fixed
Well, what can I say? On arrival, the staff was lovely. They gave me a free upgrade (therein lies the problem). The room and bed were large and nice. I was awoken by a horrendous banging sound. 😱 It was obviously not coming from a room. I called the reception at 01:30. They came to my door and asked if I had an issue. I replied, "Yes, can't you hear that?" They responded, "Oh yes, we have a damaged window that we can't fix. But we can move you." It was 01:35 AM. They offered to get me a robe. My days off walking around hotels half naked are well gone. Since I was staying for two nights, they offered to move me the following morning after I asked. There was no mention of the issue during checkout. It really spoiled the experience because there were many other good points. #hotelfail #travelnightmare #neveragain
於 2024 年 2 月住了 2 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月16日回覆
Dear Kirk I can only apologise for the issues you had with room 1135. I can confirm now that this issue has been repaired and hope you would return to us again in the future

8/10 不錯哦

Sean

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Great Hotel, reception staff excellent. Bar and restaurant staff very good. Let down by housekeeping. Would use it again.
於 2024 年 2 月住了 3 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月15日回覆
Dear Sean I am so sorry to hear that our housekeeping team let us down on this occassion i will pass this feedback on to their manager to ensure the issue is fixed. I thank you for still leaving us such a kind review

8/10 不錯哦

Fionna

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月16日回覆
Dear Fionna Thank you for leaving us such high marks and encouraging future guests

10/10 有夠讚

Patricia

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff are very welcoming and very helpful nothing is to much thank you.
於 2024 年 2 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月15日回覆
Dear PatriciaThank you so much for this lovely 5 star review! We are so thrilled to read you had such a good time with us and enjoyed our hotel. We hope to welcome you back with us soon

10/10 有夠讚

mark

Fantastic breakfast and excellent service throughout
於 2024 年 2 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月15日回覆
Dear Mark Thank you for this positive review about our hotel. We are delighted to read you had such a good time with us and enjoyed the different aspects of the hotel. We hope to welcome you back soon!

4/10 不太好

E

不喜歡：住宿環境和硬體
Not impressed at all, very poor for Belfast's so be flagship hotel. Room badly designed, kettle left in area without ability to plug in, thus done either at side of bed or table by window (not such a great idea carrying hot water around a small room). Window all around bathroom, with no ability to completely block off! Myself and my partner laughed at this, what designer thought this was a smart move, absolutely ridiculous - we both jested on the thought of a new couple staying there 😂 Brass covering around shower hose coming off, cealent around door fittings coming away - small amount of shower gel/shampoo to use (miserable). Then the offering of coffee, literally 2 sachets of Nescafé (yeah Nescafé, nothing says quality like it!!!) And 4 miserable uht milk pods. I stay at a lot of hotels with my job, and in my honest opinion cheaper lesser starred hotels are doing it way better. On checkout not even asked how was my stay - probably lucky they didn't ask.... Poor, poor, poor
於 2024 年 2 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月16日回覆
Dear E •We are sorry to read your review following your most recent stay. Please accept our sincere apologies for the disappointment you experienced on this occasion and be assured that your feedback has been acted upon to provide additional training to the team on handling such matters.

10/10 有夠讚

Halim

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月16日回覆
Dear Halim Thank you for leaving us such a high scored review. We look forward to you returning to us in the future

8/10 不錯哦

Thomas

喜歡：整潔度、員工素質和住宿環境和硬體
Cold Room
於 2024 年 2 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月16日回覆
Dear Thomas I apologise for the room you were in and im assuming there was an issue with the heating system. thank you for leaving us such a high score regardless

10/10 有夠讚

Ayeisha

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely staff and so accommodating to whatever you need was a lovely room and great service thank you
於 2024 年 2 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月16日回覆
Dear AyeishaThank you for taking the time to leave us this wonderful kind review

6/10 一般般

Steven

於 2024 年 2 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月16日回覆
Dear Steven Thank you for the review. We are sorry to read you did not have the best time with us and ran into some issues

6/10 一般般

Ian，Portadown

情侶出遊
喜歡：整潔度和設施服務
不喜歡：員工素質和住宿環境和硬體
As always Europa staff never ask if you had a good stay or any issues. Surely that is the least someone should be trained in within supposed hospitality industry. Room seemed clean but toiletries, toilet role not checked and missing. Clock radio didn’t even have a cable to plug in. Little things but very different to the old days.
於 2024 年 2 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月16日回覆
Dear Ian I apologise for the issues you experienced on your stay. I also apologise for the fact no one asked how your stay was that should be a staple of every check out and will be reviewing this with the whole reception team

10/10 有夠讚

Angela

於 2024 年 2 月住了 1 晚
Maria Ferris Assistant Front Office Manager 於 2024年3月15日回覆
Dear AngelaThank you for the review. We truly appreciate your kind words about our hotel and our staff. We will pass these kind words onto the rest of our staff who will be so pleased