尊敬的贵宾：早上好！感谢您入住北京临空假日酒店！此次没有给您营造一个舒适的休憩环境，我们深表歉意！对于禁烟问题，从2015年6月开始北京市下达全市范围内公共场所室内禁烟条例，所有酒店全部为禁止吸烟酒店。关于酒店的机场巴士的服务时间为：每天5-10点，每整点发车；18：30-22：30，每半点发车，共计11个班次。您对房间等方面的意见我们加倍重视，一定尽量改善。待您下次莅临酒店时,我们一定为您安排一间安静舒适的客房。茫茫人海，我们期待与您再一次相遇在北京临空假日酒店，祝您生活美满幸福，事事顺心如意！

尊敬的贵宾，早上好！非常感谢您的莅临及百忙中与我们分享您的入住体验，北京临空假日酒店地处北京首都机场北侧，位于地铁15号线南法信站附近，距离酒店2公里即是顺义区餐饮购物商业中心，酒店周边有多条公交车均可前往。酒店位置优越，交通便捷，是商旅及转机客人的绝佳选择。再次感谢您对酒店整体住宿体验的认可，愿您的行程开心圆满，也希望北京临空假日酒店给您留下美好的印象和回忆，期待与您再次相遇，祝您及家人幸福快乐！

Dear Ya-Tang, Here greetings from Way WANG, Director of Sales & Marketing. First of all thank you very much for staying with us and your full score recommendation has been highly appreciated. Most importantly, we are sorry having missed the opportunity to introduce hotel location and hotel map to you which indicated 5-8 minutes walk to subway station line 15, and shopping area within 5-10 minutes driving as well as local restaurants within walk distance. Thanks again and sincerely hope we still own the opportunity to show your more attractions and for anything we would assist you are welcome to find us any time.

尊敬的宾客：您好！首先感谢您的莅临，并在百忙中分享您的入住体验。其次关于发票问题：为了保证发票金额的准确，酒店规定发票应于客人办理退房时根据客人在店期间的实际消费由前台为客人开具，对于酒店不能提前开具发票而为您带来的不便向您致歉。北京临空假日酒店位于北京市顺义区北京首都机场北侧，距机场各航站楼的车程距离为9-13公里，酒店提供固定时间的机场接送机班车服务。距离酒店车程2公里左右即是顺义区餐饮购物商业中心区，酒店周边有多条公交车均可前往。期待您的再次光临，祝您万事顺意！

Dear Michael, Greetings here from Way WANG, Director of Sales & Marketing. First of all, deeply deeply and deeply sorry for the missed airport service, we do have shuttle bus, but not 3 times again, believe our staff extend you the wrong information. For future better, we are going to have bus station and more regular shuttles will be in service, we sincerely hope that we could have another opportunity to be of your service again, and to cover up. Sorry again and wish you all the best!

Dear Kylie, Greetings from Way WANG, Director of Sales & Marketing , from the score your offer to us, we are very pleased that you are satisfied with our service and for sure we will try even harder to do much better to extend you a full score experience for your next staying with us.

Dear Guest, Greetings from Way WANG, first of all and from your score we could see something bad happened during your stay with us, we do wish you could share more to us, your could find me through hotel operator any time. We are deeply sorry and please do accept our appologise, and still invite you to come back to us again, to give us another opportunity to extend full score experience to you.