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北京天壇東門站希爾頓花園酒店的評分

3.5 out of 5
北京天壇東門站希爾頓花園酒店
崇文門左安門内大街 3 號, 區域, 北京市, 北京市

評論

4.8
10 分，有夠讚；5 則評論中有 1 則" "
8 分，不錯哦；5 則評論中有 1 則" "
6 分，一般般；5 則評論中有 0 則" "
4 分，不太好；5 則評論中有 0 則" "
2 分，很糟糕；5 則評論中有 3 則" "

6.8/10

整潔度

5.4/10

員工素質

10/10

設施服務

6.8/10

住宿環境和硬體

6.0/10

環保程度

評論

8/10 不錯哦

Suet Ying

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
不過不失
酒店來天壇很近，走路15分鐘的路程。雙床房的床一大一小睡有點擠，小朋友會掉下來😅
於 2024 年 3 月住了 2 晚
北京天坛东门希尔顿花园酒店 於 2024年4月3日回覆
亲爱的宾客：您好! 感谢对酒店做出的点评，酒店位于北京市东城区核心位置，西邻天坛公园，南邻龙潭公园，酒店还有免费的健身房，洗衣房，可以使用。待客如亲朋，是我们的服务信条，我们希望每一位选择我们酒店的客人都可以体会宾至如归的服务体验，期待您的再次入住我们的亲子房哦，祝您生活愉快!

2/10 很糟糕

Song-Ying

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 3 月住了 2 晚
HGI Beijing Temple Of Heaven East Gate Station 於 2024年4月9日回覆
Hilton Garden Inn Beijing Temple Of Heaven East Gate Station,wish you a happy journey.

10/10 有夠讚

Malcolm

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
I recently spent 14 days at a hotel in Beijing, and my stay was a mixed bag. The hotel's location was incredibly convenient, offering easy access to nearby attractions and amenities. However, several aspects of the stay left much to be desired. One of the major challenges was the language barrier at the front desk. The staff members struggled with English and relied solely on a translation app, which made communication difficult and frustrating at times. Despite this setback, the housekeeping staff was exceptional. They were prompt in responding to any requests and maintained the cleanliness of the room to a high standard throughout my stay. One particularly uncomfortable aspect of the stay was the absence of air conditioning, attributed to government policy even in the relatively warm month of April. As a result, some nights were uncomfortably hot and humid. However, after lodging a written complaint, the manager, aptly named Dragon, intervened. Dragon, who spoke perfect English, provided a portable air purifier/indoor exhaust system, which significantly improved the room's comfort level and made the stay more bearable. Despite these challenges, I ultimately rate the hotel five stars. The convenient location, excellent housekeeping staff, and the manager's proactive response to the air conditioning issue outweighed the difficulties encountered at the front desk. Additionally, the presence of reasonable restaurants within walking distance added satisfaction.
於 2024 年 4 月住了 1 晚
HGI Beijing Temple Of Heaven East Gate Station 於 2024年5月12日回覆
Dear Malcolm, Greetings and thanks for your choice of Hilton Garden Inn Beijing Tiantan Dongmen Station and your wonderful reviews and recommendations. Thank you for taking the time to share your hotel experience with us. We are glad that you are satisfied with the service of the hotel and have recognized our team, we have passed on your recognition to the room to thank them for their excellent service. The newly opened hotel is located in the heart of Dongcheng District, with Temple of Heaven Park to the west and Longtan Park to the south. The surrounding commercial facilities are well equipped - restaurants, supermarkets, shopping malls, cinemas, metro are all within walking distance. Hilton Garden Inn Beijing Temple of Heaven East Gate is designed to provide you with a comfortable and memorable experience. Your feedback is very important to us and allows us to continue to provide excellent service in the future. We look forward to welcoming you back again in the near future! Wish you a happy life!

2/10 很糟糕

Maksym

於 2024 年 3 月住了 3 晚
HGI Beijing Temple Of Heaven East Gate Station 於 2024年4月9日回覆
Dear guest, thank you for choosing Hilton Garden Inn Beijing Temple of Heaven East Gate Station. wish you a happy journey.

2/10 很糟糕

Dhanesha

As we walked in they cancelled our reservation because we were foreigners.
於 2024 年 3 月住了 1 晚
HGI Beijing Temple Of Heaven East Gate Station 於 2024年4月3日回覆
Dear Dhanesha,I am writing to extend our sincere apologies for the inconvenience and disappointment you experienced regarding your canceled reservation at our hotel.We deeply regret that circumstances beyond our control led to the inability to accommodate you, and we understand the frustation this situation may have caused.We strive to provide clear communication and are truly sorry that you were informed of our inability to host you only one hour prior to your arrival.We would like to address your concerns directly and work towards finding a resolution that meets your expectations.Please reach out to me directly calvin.xie@hilton.com, and let us discuss the matter further and seek a suitable solution.Furthermore, we are pleased to inform you that our hotel has resumed normal operations, and we would appreciate the opportunity to welcome you back in the future, providing you with the exceptional service and experience you deserve.Once again, we apologize for any inconvenience caused and appreciate your understanding in the situation Warm regards,Hilton Garden Inn Beijing Temple Of Heaven East Gate Station