Find Hotels with a Pool in Bay Harbor Islands, FL

"Nice staff and good location. "

"Very disappointing stay. The hotel is extremely outdated and poorly maintained. The room smelled bad and there was dust everywhere, which made it feel very dirty and uncomfortable. It did not feel clean at all. The service was also poor and unprofessional. We chose this hotel for a special day, and unfortunately the experience really ruined the mood for us. This place needs serious improvements in cleanliness, maintenance, and customer service. I would not recommend staying here."

"Everything was perfect Nice gym "

"Once we arrived, we ended up paying extra to upgrade to a room with a balcony because our original room didn’t have one, even though the pictures made it seem like it did. Unfortunately, the upgrade was a complete waste. The balcony was so dirty that we didn’t even use it once. It honestly looked like it hadn’t been cleaned in a long time, with ash stains on the ground and overall filth everywhere. It seemed like the only “cleaning” it gets is when it rains. The towels in our room were also dirty and had stains on several of them and smelled, which was pretty disturbing. We seen housekeeping in the hallway and let them know, they said the towels were brand new but that obviously was not the case. For a luxury resort, I definitely didn’t expect the cleanliness to feel closer to a motel. Valet service was also frustrating. Half the time when you text for your car, it either isn’t ready or they don’t see the message at all. The only positives were the beach and the pool, which were great. Unfortunately, everything else—especially the cleanliness and valet service—was very disappointing."

"Place was amazing. Very comfortable and clean. "

"Rooms were clean. A little noisy in our room room from the outside. We had a room on floor 4 to the outside. "

"I am not happy for what I paid. They don’t even give you a bottle of water. I waited about 30 minutes for shampoo to be delivered to the room. Asked for late check out and they did not wanted to give me the option. Asked for beach towels and they do not provide it either. The floor is broken in the reception, when you walk in is the first thing you see. I expected a better looking place and better service for the amount of money changed. "

"Yes"

"Very disappointed,I don’t know how they can say “restaurant” on site,my wife and I are still laughing about that Shuttle was ok,no real issues ,except when your front desk said one of the shuttle’s broke down and when the driver arrived he knew nothing about it.The airport was busy,fully understand that. Lobby is so small and you have a lot of people checking in from the cruise port and at the same time people are checking out is ridiculous!!! Never ever again will we stay here,AND the price for the service is outrageous. Just a quick comment about the rooms. We’ve never stayed anywhere that a hotel/motel washroom makes you leave your clothes on the floor because there are NO HOOKS to put a change of clothes. If you have a family and you don’t want walk it of the room NAKED your clothes will be on the floor We’ve been travelling for about 35 years and honestly this is not how we like to leave a review,I know some people work hard but I can’t explain how very disappointed in this establishment Thanks Larry&Teresa "