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Aparthotel

Panbil Residence Serviced Apartment

3.5 star property

Choose dates to view prices

At Panbil Residence Serviced Apartment, relaxation meets convenience. Guests unwind with massages at the onsite spa, enjoy cocktails from the poolside bar, and explore the surrounding area using complimentary bicycles.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is NT$1,526
NT$1,847 total
includes taxes & fees
May 28 - May 29
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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: IDR 150000.00 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Panbil Residence Serviced Apartment have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Panbil Residence Serviced Apartment?

As of 2026/5/20, prices found for a 1-night stay for 2 adults at Panbil Residence Serviced Apartment on 2026/5/28 start from NT$1,526, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Panbil Residence Serviced Apartment pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Panbil Residence Serviced Apartment?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Panbil Residence Serviced Apartment?

Check-out is at noon.

Does Panbil Residence Serviced Apartment provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 11 AM–7 PM on request. A fee of IDR 150000.00 per vehicle applies.

Where is Panbil Residence Serviced Apartment located?

Situated in Batam, this spa aparthotel is within 1 mi (2 km) of Eska Wellness Spa and Panbil Nature Reserve. Kepri Mall and Drak Bike Park are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

8.2

Cleanliness

7.6

Location

8.2

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 57 out of 128 reviews
Rating 8 - Good. 48 out of 128 reviews
Rating 6 - Okay. 18 out of 128 reviews
Rating 4 - Poor. 5 out of 128 reviews
Rating 2 - Terrible. 0 out of 128 reviews

Reviews

Verified

10/10 Excellent

Chin Chin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Always my trusted home away from home when I'm in Batam. Good service and generally well maintained.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Morten

Liked: Cleanliness, room comfort, communication

Nice stay

A nice stay. Clean, friendly, and comfortable.
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

RUPHERT

Liked: Cleanliness, property conditions & facilities, communication
Room is good Amenities So So Breakfast limited and not so good
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ariffin

Liked: Cleanliness, room comfort, communication
Excellent rooms though wish there was a chair with the couch as well for my room
Stayed 1 night in Oct 2025
Verified

8/10 Good

SIVA UTHIRASWAN

Liked: Cleanliness, room comfort, communication

Panbill holiday stay

A great place to stay with family. Very comfortable. Night Close eyes then open already mg.very nice. Buffet breakfast not many varieties.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Jimmy

Liked: Cleanliness, property conditions & facilities
The serviced apartment is surprisingly clean and nice. Very comfortable for the family. One minor comment is the guests from serviced apartment cannot ask for towel when visiting the pool at the hotel.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, room comfort, communication

Wonderful return 😍

Visited again in 2024 with my wife after a positive solo experience in 2018. Was worried about the recent negative reviews, but everything was as positive as I remember! Rooms were clean, the pool deck is beautiful, and the hotel staff were all very helpful and approachable! There is also a nice lemongrass theme to the smell of the whole place that I really love! Was also pleasantly surprised to see the addition of Lia bakery, which had really awesome pastries! Only downside is I seem to remember there were more options for lunch within the hotel 6 years ago, but I guess now there's gojek food and grab food to order delivery from, so not a big deal! My wife and I really enjoyed our stay, and would love to come back!
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Josie

Liked: Cleanliness, amenities, property conditions & facilities, communication
The reception staff were exceptionally impressive with their friendly attitude and their motto “service with a smile “. They were polite answering my questions and even offered places of interest. Even the shuttle transportation driver Bagas was also very friendly and polite. Seems like the staff there were happy and this in return makes the whole environment a pleasant place to stay. The room ( a 3 bedroom apartment) were big and clean. The beds were firm without giving guests backache sleeping in it. Not all accommodation that we have stayed have such comfortable beds. Breakfast was good. Definitely if we go to Batam, we will choose to stay in Panbil service apartment again.
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Agnes

Disliked: Communication
Property is old/dated. Check-in meant to be at 2pm but family room still not ready at 3.40pm. We were told to wait for another 15mins when we tried to check in. Reception tried to make good by offering us a late checkout the next day but we declined as we have a ferry to take to return home. They also tried to offer a discount for our next stay which we declined as we were not sure if we will be returning. In the end, they make good by offering a free transfer to the ferry terminal and they sent some fries and water melon juice which we did not consume as were were out the whole evening. Birthday stay was ruined due to the unpleasant check-in experience.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

KEOK PHING

Liked: Cleanliness, communication, listing accuracy
The property is awesome, it clean, comfortable, quiet and better then we expected. Everyone in this trip is very happy and statifised with the room and it environment. Breakfast is good and the environment to have it is good and above expectations. The only draw back and negative thing is my room which is a family room wasnt ready at 3 plus when I reached there and tried to check. It is only ready at 4 plus close to 5 which is something there can be improved on. Overall it a good property and a good experiences. Will definitely recommend it my friend and will choose this again next time I am coming to batam.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Moleya

Liked: Cleanliness, room comfort, communication

Awesome Stay

Superb stay - family love it so much. Will return for next trip.
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Greg

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice staff
Stayed 6 nights in Jul 2023
Verified

8/10 Good

Hong Wei

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice apartment
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Panbill Apartment Batam

Good stay. Room very clean. Breakfast have all kind of food. Everything excellent.
Stayed 1 night in Apr 2018
Verified

10/10 Excellent

Rupert

Liked: Cleanliness, room comfort, communication

Panbil Residence Serviced Apartment Batam,

used as base before joining vessel
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Ghim Lee

Liked: Cleanliness, property conditions & facilities, communication
It has provided queen size bed in 2 bedroom as per our request for my family of four. Only improvement needed is to provide pots and pans, knife and cutting board. Having a kitchen but no proper kitchen tools serves no purpose.
Stayed 1 night in May 2025
Verified

10/10 Excellent

eunhee

Liked: Cleanliness, room comfort, communication
So clean, nice green view, good location between two malls and wonderful breakfast! Only its a shame that there are no some fry pans and pots to cook.
Stayed 1 night in Apr 2022
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t really fancy too much in this hotel. Breakfast a lot of food didn’t replenish shortly after all were taken off. Distance a bit far from shopping location. Necessities not fully provided. Short of hand towel. My frd’s room short of safebox, bowls, wardrobe light not working. Hotel can consider to provide comb, body lotion if possible.
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Ravindran

Liked: Cleanliness, room comfort
This my first time coming to this hotel . The hotel is good but need to go out to take taxi and no near by coffeeshop or min Mart . Second thing quite disappointed about when I checked in my room no wifi . I inform the reception they say somebody is coming but we waited 1 hour nobody turn up and waste my time . Then we went go and come back almost 7pm there is wifi . Lastly breakfast. Just image we only eat bread and cold drink . No coffee at all even the waiter did not top up and most the food totally empty . Sorry to said this hope I don't come to this hotel again Thank u
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Seri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I dislike about my stay. Enjoyed every bit of it
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Food was really good. How can I forget that Margerita, loal orange juice and mouth watering italian pizza. Lake view and the town view was superb. Overall okay for the paid amount except cleanliness. First sight sink in the bathroom was filled with water and comods were not cleaned. Had to ask for two times to get it cleaned
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, spacious and clean. Even tho the wardrobes broken. But overall tumbs up
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall an excellent experience.
Stayed 4 nights in Nov 2019
Verified

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice view and value for money property Will stay here again for next trip
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Wai

Liked: Staff & service
The room were dirty , the bed is ok . Overall Housekeeping need to improve
Stayed 1 night in Nov 2019