室內游泳池和4 座室外游泳池,提供免費遮陽小屋和泳池遮陽傘

峇淡島度假村假日飯店 - IHG 飯店的評分

4 out of 5
峇淡島度假村假日飯店 - IHG 飯店
Waterfront City, Batam, Batam Island

評論

8.2

非常好

10 分,有夠讚;405 則評論中有 123 則" "
8 分,不錯哦;405 則評論中有 199 則" "
6 分,一般般;405 則評論中有 59 則" "
4 分,不太好;405 則評論中有 12 則" "
2 分,很糟糕;405 則評論中有 12 則" "

8.0/10

整潔度

8.6/10

員工素質

7.6/10

設施服務

7.8/10

住宿環境和硬體

8.0/10

環保程度

評論

8/10 不錯哦

Yen-Chun

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good for kid
Nice hotel, good service, have a nice swimming pool, children care staff very nice , But nothings near by the hotel.
於 2019 年 2 月住了 3 晚
Asst. Front Office Manager 於 2019年2月15日回覆
Dear Valued Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Batam. Glad to hear you experienced a great stay with us, it motivate us to provide our best service to all guests. Again, thank you for sharing your comments, we look forward to welcoming you back to our resort. Regards, Dewi Asst. Front Office Manager

10/10 有夠讚

Menglong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Duty Manager 於 2018年3月4日回覆
Dear Valued Guest, Thank you for choosing to stay with us and thank you for your stars rating. We are looking forward to welcoming you in the future. Warm regards, Duty Manager

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質和客房舒適度
Holiday Resort, Water Front, Batam, Indonesia
The hotel has various facilities, spas, 4 restaurants, and a decent size of swimming pool, which is great. The facilities such as gym, tennis court, table tennis, billiards, games etc. are free to use so I enjoyed so much using these facilities during my stay. However, the Thai and Japanese restaurants open only at night. Great if they can also open in lunch time. The location of the hotel is not very close to downtime, however it is very close to the Water Front ferry pier. Given the facilities and services, the hotel price is very reasonable.
Guest Experience Champion 於 2015年12月26日回覆
Dear Guest, We would like to thank you for taking the time to write us a review, Glad that you had an excellent stay and also thank you for complimenting our team and our hotel facilities in general. We pride ourselves in delivering an excellent experience to all our guests . We hope to welcome you back to our hotel soon and please let us know whether we can be of any assistance with a reservations. Stay Relaxed!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
This is an excellent resort.
The Hotel environment was excellent. The swimming pool was very good. The breadfast provided were very good and suitable for Assian peaple. The hotel provied free shuttle to the city centres and transport to the pier. This was an excellent and comfortable arrangement.However, the internal furniture of individual rooms were a bite old and need renovation.
General Manager 於 2016年9月9日回覆
Dear Valued Guest Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Experience Manager

10/10 有夠讚

Linping,SINGAPORE

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
中肯点评
除了地点比较偏,一切都很完美,但是酒店里面该有的都有,所以如果只是2天到3天的旅游的话,会是很理想的选择。

6/10 一般般

真實旅客

喜歡:住宿環境和硬體和客房舒適度
Near to the pier far fromthe travelling point
Hope that more shuttle bus to different point . More chair around the swimming pool .

10/10 有夠讚

Ray

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
設施很棒,但位置不好
去了就待在裡面就好了,去downtown不方便。而且記得船要搭到waterfront碼頭,不僅人比較少,也離飯店比較近。

8/10 不錯哦

ANGEL KAN,HONG KONG

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
服務一流
環境幽美、服務一流、TEA TREE SPA更值得一試

10/10 有夠讚

LIN YI-CHUN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

ms. lee

喜歡:員工素質

8/10 不錯哦

cliff cheng

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
除了地點沒這麼優~整體都很不錯~而且服務很週到...

8/10 不錯哦

Tomoya

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Anupam

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Kids friendly resort, friendly staffs and very accommodative for every requests that we made. Worth visiting once again for the relaxing spa. Highly recommend the resort.
於 2024 年 3 月住了 2 晚
Holiday Inn Resort batam 於 2024年3月13日回覆
Dear Valued Guest,Thank you for choosing Holiday Inn Resort Batam for your recent stay.It was our pleasure to host you, and we hope you had a wonderful experience with us. Your comfort and satisfaction are our top priorities, and we appreciate your support.Should your travels bring you back to Batam, we would be delighted to welcome you again for another memorable stay.Thank you for your kind words, and we hope to have the pleasure of welcoming you back to our hotel in the near future. Warmest Regards,WindyHoliday Inn Resort Batam

10/10 有夠讚

Indrajit

喜歡:整潔度、員工素質和住宿環境和硬體
Excellent!!!
於 2024 年 3 月住了 2 晚
Holiday Inn Resort batam 於 2024年3月12日回覆
Dear Valued Guest ,Thank you for choosing Holiday Inn Resort Batam as your preferred hotel of choice!It was an absolute pleasure to be of service throughout your stay with us, and we are delighted to read your 5 / 5 review!Thank you for taking the time to write to us.We look forward to welcoming you back to Holiday Inn Resort Batam.Yours sincerely,WindyHoliday Inn Resort Batam

8/10 不錯哦

Kai Li

家庭旅遊
喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Holiday Inn Resort batam 於 2023年12月27日回覆
Dear Valued Guest,Thank you for your valuable support and for taking the time to share your lovely experience with us here. The pleasure is ours to have made your stay here a comfortable and enjoyable one. We are glad to know that our Team delivers True Hospitality during your stay. Please be assure that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.Sincerely, Dian Guest Experience Executive

10/10 有夠讚

KARUNA KARAN

於 2023 年 12 月住了 3 晚
Holiday Inn Resort batam 於 2023年12月27日回覆
Dear Valued Guest,Thank you for your valuable support and for taking the time to share your lovely experience with us here. The pleasure is ours to have made your stay here a comfortable and enjoyable one. We are glad to know that our Team delivers True Hospitality during your stay. Please be assure that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.Sincerely, Dian Guest Experience Executive

8/10 不錯哦

Kym

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Staff were excellent to check in well, arrange transportation to city and ferry while resort is safe n relaxing but the bed mattresses were too old for good night sleep.The bedsheets were stained and itchy. Paid for third person but no bath towels provided though toiletries and ample water bottles were given. The room service was prompt and delicious but overpriced. Breakfast spread was wide but not up to scratch. Porridge was not replenished by 8.30 am while fried rice was undercooked. Disappointing IHG branded hotel !
於 2023 年 12 月住了 1 晚
Holiday Inn Resort batam 於 2023年12月25日回覆
Dear Valued Guest, Thank you for choosing Holiday Inn Resort Batam and for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies for the frustration that this has caused. one We believe in creating positive and memorable hotel experiences for all our guests and are very sorry to hear of your less-than-satisfactory stay experience. We highly value every of our guests and once again, sincerely apologise for falling short of your expectations. Sincerely,DianGuest Experience Executive

10/10 有夠讚

Gavryl

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It is one of the best family stays. The place is clean and the staffs are very friendly. The only setback is that the places I wanted to go for are atleast 45mins travel. The hotel is too far from Batam Center. But if the plans are near Sekupang area than this is recommended.
於 2023 年 12 月住了 2 晚
Holiday Inn Resort batam 於 2023年12月20日回覆
Dear Gavryl,Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam.We are delighted to hear you enjoyed stay with us and please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.SincerelyNitaFront Office Supervisor

2/10 很糟糕

Louis

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Poor stay in Holiday Inn-Batam
Transport to hotel was very uncomfortable, almost 20pax squueze into a 12 pax van.TV in the room is spolit, took almost one day to repair. Bathroom water intermittent cold and hot, floor was dirty, bedsheet was dirty. Toilet basin tap was loose. Condition was very bad. Will not stay this hotel anymore.
於 2023 年 12 月住了 2 晚
Holiday Inn Resort batam 於 2023年12月18日回覆
Dear Louis,Thank you for sharing your concerns following your recent stay at our hotel. We deeply regret that your experience at our resort fell short of expectations due to the issue with cleanliness and room condition.Please accept our apologies for the inconvenience caused by this issue and the apparent lack of intervention by our team. Rest assured, we are taking measures to ensure the cleanliness and room condition for all our guests.We appreciate your feedback as it helps us enhance our services and guest experiences. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,NitaFront Office Supervisor

10/10 有夠讚

Xiujing

於 2023 年 11 月住了 3 晚
Holiday Inn Resort batam 於 2023年11月20日回覆
Dear Xiujing,Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam.Delighted to hear you enjoyed stay with us and please be assure that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.Sincerely,NitaFront Office Supervisor

8/10 不錯哦

Mohamed ZAki

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We stayed on the ground floor, 1 bedroom suite, love the spacious big room, very homely feel.
於 2023 年 11 月住了 2 晚
Holiday Inn Resort batam 於 2023年12月25日回覆
Dear Valued Guest,We are thankful for your positive comments and more specifically about your kind words for our hotel facilities and staff services. Please be assure that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.Sincerely,DianGuest Experience Executive

10/10 有夠讚

Daisuke

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Holiday Inn Resort batam 於 2023年11月7日回覆
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Delighted to know you enjoyed your stay with us recently. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.SincerelyNitaFront Office Supervisor

6/10 一般般

John

於 2023 年 10 月住了 5 晚
Holiday Inn Resort batam 於 2023年11月3日回覆
Dear Valued Guest,Thank you for your valuable support and for taking the time to share experience with us here. The pleasure is ours to have made your stay here a comfortable and enjoyable one. Please be assure that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.Sincerely,DianGuest Experience Executive

8/10 不錯哦

Kimie

於 2023 年 9 月住了 1 晚

10/10 有夠讚

Akash

於 2023 年 8 月住了 2 晚

8/10 不錯哦

John Feng

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Overall is ok. The beds needs to be changed as it’s old and it’s not comfortable to sleep on.
於 2023 年 8 月住了 5 晚

10/10 有夠讚

Hideyuki

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
フレンドリーで快適なステイ
スタッフはみんなフレンドリーで快適に過ごせました。 街中心部からは離れており、ホテル周辺には何もないので外出するには車の手配が必要。 セクパンフェリーターミナルまでは無料のシャトルバスあり。
於 2023 年 7 月住了 5 晚

10/10 有夠讚

Kok Kok Wai Andy

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
We are delighted during the stay in this property. Will come back again..
於 2023 年 6 月住了 3 晚
Holiday Inn Resort Batam 於 2023年6月20日回覆
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Delighted to know you enjoyed your stay with us recently. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive

10/10 有夠讚

Mei Ling

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Clean and nice hotel. The staff always have a smiling face. Very peaceful surroundings. The only bad thing is this hotel is far away from shopping area.
於 2023 年 6 月住了 2 晚
Holiday Inn Resort Batam 於 2023年6月20日回覆
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Delighted to know you enjoyed your stay with us recently. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive

10/10 有夠讚

Andy

於 2023 年 5 月住了 2 晚
Holiday Inn Resort Batam 於 2023年6月20日回覆
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Delighted to know you enjoyed your stay with us recently. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive

8/10 不錯哦

Andy

於 2023 年 5 月住了 2 晚
Holiday Inn Resort Batam 於 2023年6月5日回覆
Dear Valued Guest, Thank you for your star rating, we are looking forward to welcoming you again with another great experiences.Regards,DewiFront Office Manager

10/10 有夠讚

Andy

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Serenity and spacious environment
Even though Holiday Inn Batam Resort is located outskirt from the city, we were impressed with the serenity and spacious environment; whether indoor or outdoor. Unfortunately, daily room cleaning was missing during our stay. Morning breakfast is excellent.
於 2023 年 5 月住了 2 晚
Holiday Inn Resort Batam 於 2023年6月5日回覆
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Glad to hear you impressed with the serenity and spacious environment. On the other hand, please apologize for any shortfall experienced during your stay, please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Looking forward to welcoming you again at the resort. Sincerely,DewiFront Office Manager

10/10 有夠讚

Owen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Enjoyable couple stay
Overall excellent stay and great resort with nice breakfast and pool !
於 2023 年 5 月住了 1 晚
Holiday Inn Resort Batam 於 2023年6月3日回覆
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Delighted to know you enjoyed your stay with us recently. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive

2/10 很糟糕

Sulabh

於 2023 年 4 月住了 1 晚
Holiday Inn Resort Batam 於 2023年6月4日回覆
Dear Valued Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Resort Batam.We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Holiday Inn Resort Batam

2/10 很糟糕

Stacey

於 2023 年 4 月住了 2 晚
Holiday Inn Resort batam 於 2023年5月3日回覆
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive

4/10 不太好

Yuzi

喜歡:設施服務和住宿環境和硬體
不喜歡:員工素質
The service is always slow and the room was not cleaned properly
於 2023 年 4 月住了 2 晚
Holiday Inn Resort batam 於 2023年5月3日回覆
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive

10/10 有夠讚

Yuen Wei

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service But the location is too far to travel around
於 2023 年 4 月住了 2 晚
Holiday Inn Resort Batam 於 2023年4月22日回覆
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam.Delighted to know you experienced excellent service during your stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,DewiFront Office Manager

6/10 一般般

Sathish

於 2023 年 4 月住了 2 晚
Holiday Inn Resort batam 於 2023年5月3日回覆
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive

6/10 一般般

Jing

家庭旅遊
喜歡:整潔度和員工素質
There's alot of facilities, great for spending time with family especially those with children. However some room amenities (lamp, socket, tv) were not working
於 2023 年 4 月住了 2 晚
Holiday Inn Resort Batam 於 2023年4月12日回覆
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Delighted to know you enjoyed your stay with us recently. However we also take note on some areas you mentioned, please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive

6/10 一般般

SATYADEV

於 2023 年 4 月住了 2 晚
Holiday Inn Resort Batam 於 2023年4月12日回覆
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Dian Guest Experience Executive

10/10 有夠讚

Marek

於 2023 年 3 月住了 1 晚
Holiday Inn Resort batam 於 2023年3月28日回覆
Dear Valued Guest,Thank you for your star rating, we hope to welcoming you again soon.Regards,Nita

2/10 很糟糕

WAVOO

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Overrated and Overpriced Hotel
An IHG hotel- is an overrating for this hotel. I have submitted my full comments yesterday- don’t know why I’m getting this survey mail again. Only good thing about this hotel is its staff at all levels are very pleasant with good attitude. But the property needs a major makeover and refurbishment to retain its IHG standards. I booked this hotel just for its name but flopped miserably.
於 2023 年 3 月住了 2 晚
Holiday Inn Resort batam 於 2023年3月28日回覆
Dear Guest, Thank you for staying with us and sharing valuable feedback pertaining your recent stay at Holiday Inn Resort Batam.Glad to know you experienced our friendly and helpful staffs. We do noted on your constructive feedback and please be assured that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Nita

8/10 不錯哦

Benny

情侶出遊
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
When we checked in I was told that I didn’t have breakfast which I did and ended paying an extra 6000000 rupiah for it. Also I requested for a queen sized bed and got twin beds. I tried to change but was turned away.
於 2023 年 1 月住了 2 晚
Holiday Inn Resort Batam 於 2023年1月28日回覆
Dear Valued Guest, Thank you for taking the time to share with us your recent stay experience at Holiday Inn Resort Batam!Please apologize for the inconveniences caused, the breakfast charges has been offset to your other expenses upon checked out. I do sincerely apologize and we have taken note on your feedback and have passed this on to our related department for further review and future improvements.We look forward in welcoming you back to our warm hospitality in the near futureRegards,Front Office Manager

8/10 不錯哦

Qingfeng

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Quiet
Holiday Inn Resort Batam 於 2023年1月11日回覆
Dear Valued Guest,Thank you for your star rating, we hope to welcoming you again soon.Regards,Holiday Inn Resort Batam

10/10 有夠讚

Ryo

於 2022 年 12 月住了 2 晚

10/10 有夠讚

Albert

於 2022 年 12 月住了 2 晚
Holiday Inn Resort Batam 於 2023年1月1日回覆
Dear Valued Guest, Thank you for the stars rating. We are glad to hear that you have had a memorable stay with us. We hope to welcome you again soon for another fantastic stay.Regards,DewiFront Office Manager

8/10 不錯哦

Cheow

家庭旅遊
喜歡:員工素質和客房舒適度
Christmas at Holiday In
This is a family hotel and it’s 30mins away from the town. There is no beach near by. The hotel is old but it’s well kept and clean when we checked in. However House keeping is not consistent and cleaning was not done well. Floors are not mopped and some days they don’t provide any drinks. During peak days like on Christmas the buffer breakfasts was a horrid experience. So many people and food is always running out. Many details like plain water, jams and cleaning up the tables were not done. They are very under staff. Overall the staff is friendly.
於 2022 年 12 月住了 3 晚
Holiday Inn Resort Batam 於 2023年1月1日回覆
Dear Valued Guest, Thank you very much for taking time to review us. Your feedback is very appreciative and important to us. We do apologize for the inconveniences caused during your stay. We regret to hear your experience with the room cleanliness and also about the breakfast situation. Last but not least, it was not our intention to have our guests experienced such inconveniences. We hope to have you again for a great experience and to be able to deliver a great experience to you.Warm regards,DewiFront Office Manager

10/10 有夠讚

Gim Hong

家庭旅遊
喜歡:員工素質、住宿環境和硬體和客房舒適度
Overall Good But toilet bowl problems
Booked 2 rooms and only 1 nite stay. Ferry now more expensive thus staying one nite is actually not worth. The staff is very friendly and helpful. The room toilet system one cannot flush out properly the other toilet made a noise after flushed.
於 2022 年 12 月住了 1 晚
Holiday Inn Resort Batam 於 2022年12月22日回覆
Dear Valued Guest, Thank you for your stars rating.Glad to hear you enjoyed your stay with us recently, we do take note on your feedback about the toilet system rest assured will share to our team for improvement, Again, thank you for your constructive feedback, hope to see you again very soon.Regards,Holiday Inn Resort Batam

10/10 有夠讚

Kevin

於 2022 年 12 月住了 2 晚
Holiday Inn Resort Batam 於 2022年12月22日回覆
Dear Valued Guest, Thank you for your stars rating.Glad to hear you enjoyed your stay with us recently, hope to see you again very soon.Regards,Holiday Inn Resort Batam

8/10 不錯哦

KUANXIN

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff are very friendly
於 2022 年 12 月住了 3 晚
Holiday Inn Resort Batam 於 2022年12月22日回覆
Dear Valued Guest, Thank you for taking time to review our hotel. Glad to hear you experienced our friendly staff, hope to see you again very soon.Regards,Holiday Inn Resort Batam