I have stayed this weekend in room 113 - I have to say firstly what amazing staff! The bloke who cleaned my room helped me numerous times with locking myself out. He was so polite and nothing was too much trouble.
Batman who is from Dubai , very friendly and polite and knowledgeable about his job. Had a very interesting conversation about champagne.
Breakfast staff - from the gentleman who took me to my table from the the waitress & waiters . All very polite and helpful. The food was great with lots to offer and as I am a very fussy eater, there wasn’t anything I didn’t like.
I have stayed here a few times over the years but not for a while and I have to say this was definitely my best experience and have booked again for a few weeks time. This will now be my place to say when I am back home visiting.
Melissa
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Lorraine
2024年3月27日
喜歡:整潔度、員工素質和住宿環境和硬體
Lorraine
於 2024 年 3 月住了 3 晚
6/10 一般般
Anthony
2024年3月9日
喜歡:整潔度和住宿環境和硬體
Staying during the colder months the Winter Suite certainly lived up to its name. The suite was large but the radiators were not sufficient to keep it warm, the saving grace was the the underfloor heating in the bathroom. The dining room of an evening was often chilly and one evening I had to sit with my jacket on. The hotel at midweek was not at capacity so not sure if this was the reason the heating was turned down or off and as I person who feels the cold it was not pleasant. Also being informed at 9.30pm the bar was closing as the staff were going home was not great, we were away on a short break with family.
Anthony
於 2024 年 3 月住了 3 晚
10/10 有夠讚
Marcus
2024年2月25日
喜歡:整潔度、員工素質和住宿環境和硬體
Marcus
於 2024 年 2 月住了 1 晚
10/10 有夠讚
David
2024年2月19日
David
於 2024 年 2 月住了 1 晚
4/10 不太好
Danny
2024年2月17日
Danny
於 2024 年 2 月住了 1 晚
6/10 一般般
Imogen
商務旅客
2024年1月29日
不喜歡:整潔度
Had high hopes having stayed several years ago. However, my bathroom wasn’t very clean, mould, dirty shower and missing tiles. The shower was stuck on hot and it was scalding. My room, nice but woke up to find 7 ladybird bugs flying about. Dinner I had to send my food back as it was seriously over cooked, in general the food was very disappointing very much style over substance and taste. Breakfast was terrible, my food was stone cold as was my colleagues but least we received ours, the other person in our party received porridge instead of a cooked breakfast and service was so slow we had to leave for the meeting meaning so he went without. Check out was very slow as only one person on desk doing check out and taking phones calls.
Won’t be returning, at £150 for one night more was expected.