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Catalonia Park Güell

3.0 star property
Hotel with an outdoor pool, near Park Güell

Choose dates to view prices

Catalonia Park Güell, steps from the park, offers a welcoming base with WiFi and an outdoor pool. Enjoy drinks at the bar, sunbathe on the terrace, or rent cars for city exploration. Multilingual staff provide attentive service praised by guests.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Gym
  • Housekeeping
The current price is NT$1,819
NT$2,400 total
includes taxes & fees
Dec 9 - Dec 10

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Single Room

Single Room | In-room safe, desk, iron/ironing board, free cribs/infant beds

Single Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Satellite channels
  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room Single Use

In-room safe, desk, iron/ironing board, free cribs/infant beds

Double Room Single Use

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Satellite channels
  • 129 sq ft
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Double or Twin Room

7.2 out of 10
Good
(19 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Satellite channels
  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room, Terrace

In-room safe, desk, iron/ironing board, free cribs/infant beds

Double Room, Terrace

Highlights

Balcony or patio
Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Double Room Single Use, Terrace

In-room safe, desk, iron/ironing board, free cribs/infant beds

Double Room Single Use, Terrace

Highlights

Balcony or patio
Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 129 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 Queen Bed

View all photos for Premium Double Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Double Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Bathrobes
Private bathroom
Eco-friendly toiletries
  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Double Room, Terrace

In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Double Room, Terrace

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Bathrobes
Private bathroom
  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Double Room Single Use

In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Double Room Single Use

Highlights

Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Bathrobes
Private bathroom
Eco-friendly toiletries
  • 151 sq ft
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Double Room Single Use, Terrace

In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Double Room Single Use, Terrace

Highlights

Balcony or patio
Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Bathrobes
Private bathroom
  • 150 sq ft
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room (2 adults + 2 children)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room (2 adults + 2 children)

Highlights

Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Satellite channels
  • 269 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Triple Room (3 adults)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Triple Room (3 adults)

Highlights

Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Satellite channels
  • 129 sq ft
  • Sleeps 3
  • 3 Twin Beds OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Room (4 adults)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room (4 adults)

Highlights

Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Satellite channels
  • 269 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Triple Room (2 adults + 1 children)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Triple Room (2 adults + 1 children)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Satellite channels
  • 129 sq ft
  • Sleeps 3
  • 3 Twin Beds OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Room (Deluxe)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Room (Deluxe)

Highlights

Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Coffee/tea maker
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room (Deluxe Single Use)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Room (Deluxe Single Use)

Highlights

Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Coffee/tea maker
  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Premium Room, Terrace (Deluxe)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Room, Terrace (Deluxe)

Highlights

Balcony or patio
Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 291 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premium Room, Terrace (Deluxe Single Use)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Room, Terrace (Deluxe Single Use)

Highlights

Balcony or patio
Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 291 sq ft
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Premium Room, Terrace (Pool)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Room, Terrace (Pool)

Highlights

Balcony or patio
Private pool
Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
  • 280 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, Terrace (Pool, Single Use)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Room, Terrace (Pool, Single Use)

Highlights

Balcony or patio
Private pool
Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
  • 280 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Premium Triple Room (Deluxe)

Premium Triple Room (Deluxe) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Triple Room (Deluxe)

Highlights

Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Coffee/tea maker
  • 205 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Triple Room, Terrace (Pool)

Premium Triple Room, Terrace (Pool) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Triple Room, Terrace (Pool)

Highlights

Balcony
Private pool
Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room (Deluxe)

Family Room (Deluxe) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room (Deluxe)

Highlights

Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Coffee/tea maker
  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
Pg. Mare de Déu del Coll, 10, Barcelona, 08023

What's nearby

  • Hospital Delfos - 2 min walk - 0.2 km
  • Hospital Quiron Barcelona - 6 min walk - 0.6 km
  • Park Güell - 8 min walk - 0.7 km
  • Gaudi House Museum - 11 min walk - 0.9 km
  • Carrer Gran de Gràcia - 14 min walk - 1.2 km

Getting around

  • Funicular del Tibidabo - 4 min drive
  • Penitents Station - 6 min walk
  • Barcelona El Prat Airport (BCN) - 29 min drive

Restaurants

  • ‪Bodega La Riera - ‬8 min walk
  • ‪Güelly Sandwich Park - ‬12 min walk
  • ‪L'Obrador del Molí (L'Obrador de Vallcarca) - ‬5 min walk
  • ‪La Dolors Bar - ‬3 min walk
  • ‪El Fornet de la Lluisa - ‬9 min walk

About this property

Catalonia Park Güell

Hotel near Park Güell
Consider a stay at Catalonia Park Güell and take advantage of a terrace, dry cleaning/laundry services, and car rentals on site. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Buffet breakfast (surcharge), luggage storage, and a water dispenser
  • A front-desk safe, free newspapers, and tour/ticket assistance
  • An elevator, concierge services, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 141 rooms offer comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • LCD TVs with satellite channels
  • Wardrobes/closets, free infant beds, and heating

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Free WiFi
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7.6 out of 10, Good, 659 reviews
The price is NT$1,819
NT$2,457 total
includes taxes & fees
Dec 9 - Dec 10
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 17 per person
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Gastrobar

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is located in the city's Low Emission Zone; only low-emission vehicles are permitted to enter. Guests with non-Spanish license plates must register their vehicle with the city in advance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 22 per pet, per night, plus a deposit of EUR 200 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 44 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 17 per person
  • Pet deposit: EUR 200 per stay
  • Pet fee: EUR 22 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number HB-003790

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 November to 31 May

Property is also known as

Catalonia Park
Catalonia Park Güell
Catalonia Park Guell Barcelona
Catalonia Park Güell Barcelona
Catalonia Park Güell Hotel
Catalonia Park Guell Hotel Barcelona
Catalonia Park Güell Hotel Barcelona
Hotel Catalonia Rubens
Catalonia Rubens Barcelona
Catalonia Park Güell Hotel
Catalonia Park Güell Barcelona
Catalonia Park Güell Hotel Barcelona

Frequently asked questions

Does Catalonia Park Güell have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Catalonia Park Güell?

As of 2025/12/8, prices found for a 1-night stay for 2 adults at Catalonia Park Güell on 2025/12/9 start from NT$1,819, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Catalonia Park Güell pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a deposit of EUR 200 per stay and a fee of EUR 22 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Catalonia Park Güell?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Catalonia Park Güell?

Check-out is at noon.

Where is Catalonia Park Güell located?

Located in Gràcia, this hotel is within a 15-minute walk of Hospital Quiron Barcelona and Park Güell. Sagrada Familia and Plaça de Catalunya are also within 3 mi (5 km). Penitents Station is 6 minutes by foot and Vallcarca Station is 6 minutes.

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Catalonia Park Güell Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 187 out of 661 reviews
Rating 8 - Good. 255 out of 661 reviews
Rating 6 - Okay. 126 out of 661 reviews
Rating 4 - Poor. 53 out of 661 reviews
Rating 2 - Terrible. 40 out of 661 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was overall a great experience
Stayed 2 nights in Oct 2025

10/10 Excellent

Eboni

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, loved the view from our room. Spotless property
Stayed 3 nights in Jul 2025

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, nice bar area. Hotel walls are thin so
Stayed 2 nights in Jun 2025

10/10 Excellent

Bunta

Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and kind, and the rooms were clean.
Stayed 3 nights in May 2025

10/10 Excellent

karusha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, big clean rooms and the restaurant and owner are amazing. Breakfast was great
Stayed 1 night in Mar 2025

6/10 Okay

Jaime

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed in a quadruple room with my family. The pictures online looked a lot nicer than in real life. There were two bathrooms inside (one with a toilet and shower and one with a toilet shower/tub and sink). The door to the first bathroom would not even close completely because the frame was warped at the bottom. The tile floors were leaking with water underneath them. We would also get a sewer smell every night. Walls are thin in room so you can hear a lot from everyone else. Lobby and restaurant were nice and updated. Our room was not. Heard the breakfast is great here but we did not try it. We ordered pizza and it tasted like cardboard. If using local transportation, you have to walk half a hilly mile to metro. Was fine for us but could be a challenge for some. Staff were polite but would not stay here again.
Stayed 6 nights in Oct 2025

10/10 Excellent

Jireth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Friendly staff
Stayed 1 night in May 2025

10/10 Excellent

SAHANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay .
Stayed 3 nights in Dec 2023

10/10 Excellent

Fahad qadeer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice views to rooftop pool
Stayed 2 nights in Jan 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night and it was a great quiet place to stay near Park Guell. The train was close by and easy to take.
Stayed 1 night in Sep 2024

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful, room was spacious, excellent. Would stay again
Stayed 2 nights in Jan 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but limited sights and dining in area.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay loved the receptionist helpful and courteous. Place was clean quiet and safe. Dining room amazing and welcoming food delicious and service exceptional. The gentleman especially was efficient friendly and super service
Stayed 1 night in Oct 2024

8/10 Good

Edwin

The location is overlooking the city
Stayed 3 nights in Oct 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

Nice hotel that was accommodating. Staff were friendly and helpful.
Stayed 2 nights in May 2024

8/10 Good

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet neighborhood but still close to the bus and metro. Staff and service were fantastic. There was always someone to answer any questions we had. Our room had quite small windows so we could never really tell what time of day it was. Wish the bedding and linens were a little more comfortable, particularly the pillows. It was very clean and the cleaning services were very thorough which was very appreciated. The neighborhood was cute and had great views of the surrounding hills. Walkable to Park Guell, too!
Stayed 5 nights in Apr 2025

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms offered in Floor 6 with price differential are small. Bathroom very small.
Stayed 3 nights in Mar 2025

8/10 Good

Sunday

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was a standard and very good
Stayed 3 nights in Nov 2024

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet in a safe area.
Stayed 1 night in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast. Staff was great.
Stayed 3 nights in Oct 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is away from the frantic tourist area, and convenient to walk to a pharmacy, grocery store, and restaurants, buses, etc. We had a fantastic view of Barcelona.
Stayed 6 nights in May 2024

10/10 Excellent

amin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THe property is a bit dated but clean and staff are good
Stayed 7 nights in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation

It was a great hotel with amazing breakfast food , clean rooms, comfortable beds, I'd stay here again
Stayed 6 nights in Feb 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would book again!

Great hotel in a convenient location between two metro stations. Hotel staff were friendly and helpful. Very clean and comfortable.
Stayed 3 nights in Oct 2023

4/10 Poor

Gemma

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We booked our stay as a family of four (two adults, a 10-year-old, and a 14-year-old), accurately entering our children’s ages when making the reservation. On arrival, we were informed that the bunk beds in our room were only suitable for children under 12, and we were advised to place our younger child on the top bunk. This was not acceptable to us from a safety perspective, as our booking clearly indicated the presence of a 14-year-old who would be unable to use the bunk bed safely. We requested an alternative room but were told the hotel was fully booked. Shortly afterward, another family with two younger children checked in and were provided with a room featuring four single beds, which would have been a safer and more appropriate option for our family. We believe this reflects a failure in the booking system and the hotel’s duty of care, as our children were placed in an unsafe situation due to inaccurate room allocation.
Stayed 2 nights in Jul 2025