Thank you for your review following your recent stay at Grand Fortune Hotel Bangkok. Your feedback is extremely valuable.
10/10 有夠讚
Man Chin
2023年12月27日
Man Chin
於 2023 年 12 月住了 3 晚
Grand Fortune Hotel Bangkok 於 2024年1月26日回覆
Thank you for your review following your recent stay at Grand Fortune Hotel Bangkok. Your feedback is extremely valuable.
10/10 有夠讚
LOK YI
2023年12月27日
LOK YI
於 2023 年 12 月住了 1 晚
Grand Fortune Hotel Bangkok 於 2024年1月26日回覆
Thank you for your review following your recent stay at Grand Fortune Hotel Bangkok. Your feedback is extremely valuable.
10/10 有夠讚
Shih hsun
商務旅客
2023年12月19日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Shih hsun
於 2023 年 12 月住了 2 晚
Grand Fortune Hotel Bangkok 於 2023年12月26日回覆
Thank you for your review following your recent stay at Grand Fortune Hotel Bangkok. Your feedback is extremely valuable.
10/10 有夠讚
Shih hsun
商務旅客
2023年12月17日
喜歡:整潔度、住宿環境和硬體和客房舒適度
Shih hsun
於 2023 年 12 月住了 6 晚
Grand Fortune Hotel Bangkok 於 2023年12月26日回覆
Thank you for your review following your recent stay at Grand Fortune Hotel Bangkok. Your feedback is extremely valuable.
8/10 不錯哦
Nancy
商務旅客
2023年11月19日
Nancy
於 2023 年 11 月住了 3 晚
Grand Fortune Hotel Bangkok 於 2023年11月30日回覆
Thank you for your review following your recent stay at Grand Fortune Hotel Bangkok. Your feedback is extremely valuable.
10/10 有夠讚
Yeng cho
2023年11月8日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Yeng cho
於 2023 年 11 月住了 2 晚
Grand Fortune Hotel Bangkok 於 2023年11月30日回覆
Thank you for your review following your recent stay at Grand Fortune Hotel Bangkok. Your feedback is extremely valuable.
10/10 有夠讚
WAI MING
情侶出遊
2023年9月23日
喜歡:整潔度、員工素質和設施服務
近夜市、mrt站即到
WAI MING
於 2023 年 9 月住了 4 晚
8/10 不錯哦
TSZ YING
2023年8月25日
喜歡:整潔度、員工素質和住宿環境和硬體
TSZ YING
於 2023 年 7 月住了 2 晚
Grand Fortune Hotel Bangkok 於 2023年9月15日回覆
Thank you for your review following your recent stay at Grand Fortune Hotel Bangkok. Your feedback is extremely valuable.
10/10 有夠讚
YIHONG
2023年8月10日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
YIHONG
於 2023 年 7 月住了 5 晚
Grand Fortune Hotel Bangkok 於 2023年9月15日回覆
Thank you for your review following your recent stay at Grand Fortune Hotel Bangkok. Your feedback is extremely valuable.
6/10 一般般
SIU CHI
家庭旅遊
2022年11月29日
The location is good,near MRT station, near big mall and wonderful night market. But hotel is old with smell, my room near road with noisy sound till 11:30pm.
SIU CHI
Nattanicha 於 2023年1月25日回覆
Dear Sir/Madam,Thank you very much for your time to share your value comments regarding your stay at Grand Fortune Hotel Bangkok. We truly look forward to welcoming you back again in the near future.Kind regards,The ManagementGrand Fortune Hotel Bangkok
10/10 有夠讚
Chun Fu,Hong Kong
2022年11月23日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
如有延遲退房就好。
另外客房打電話去外面需要付費,比較意外
Chun Fu
於 2022 年 11 月住了 4 晚
Nattanicha 於 2023年1月25日回覆
Dear Khun Chun Fu,Thank you very much for your review. Looking forward to welcome you back again soon.Best regards,The ManagementGrand Fortune Hotel Bangkok
10/10 有夠讚
Chiennou
2022年11月19日
Chiennou
於 2022 年 11 月住了 1 晚
Nattanicha 於 2023年1月25日回覆
Dear Sir/Madam,Thank you very much for your time to share your value comments regarding your stay at Grand Fortune Hotel Bangkok. We truly look forward to welcoming you back again in the near future.Kind regards,The ManagementGrand Fortune Hotel Bangkok
10/10 有夠讚
KWAI FUN
2022年11月13日
KWAI FUN
於 2022 年 11 月住了 1 晚
Nattanicha 於 2023年1月25日回覆
Dear Sir/Madam,Thank you very much for your time to share your value comments regarding your stay at Grand Fortune Hotel Bangkok. We truly look forward to welcoming you back again in the near future.Kind regards,The ManagementGrand Fortune Hotel Bangkok
4/10 不太好
King Sing
2022年10月13日
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Rooms need to renovate
The air conditioning was nosie, shoet Hose was seriously leaking, toilet couldn't flush. They changed us to other room which was better but the air conditioning louver was loose we were afraid it would fall down anytime
King Sing
於 2022 年 10 月住了 4 晚
10/10 有夠讚
YU
商務旅客
2021年5月20日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
YU
於 2021 年 5 月住了 7 晚
4/10 不太好
Roderick
2021年2月9日
Roderick
於 2021 年 2 月住了 1 晚
Akshay 於 2021年6月14日回覆
Dear Roderick,
We very much appreciate your feedback regarding your stay at the Grand Mercure Bangkok Fortune. Sadden to see low score from your survey .
We sincerely thank you for your feedback, it is our hope to welcome you again in future with better experience .
Sincerely,
Akshay Raturi
Guest Experience and Quality Manager
8/10 不錯哦
WEI HUNG
商務旅客
2020年7月27日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
near mrt
good location
WEI HUNG
於 2020 年 7 月住了 1 晚
Piyadol 於 2020年8月3日回覆
Dear Mr. Wei,
Greetings from Grand Mercure Bangkok Fortune Hotel.
Thank you for choosing Grand Mercure Bangkok Fortune Hotel as your preferred accommodation in Bangkok. We appreciated for your feedback and we will share this feedback to our team members to improve more professional hotel service in the future. Thank you for your kind support and look forward to welcome you again.
With Best Regards,
Grand Mercure Bangkok Fortune Hotel
10/10 有夠讚
Tony
商務旅客, 團體旅遊
2020年2月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff (Fair and Ploy) are helpful and nice.
The hotel is clean and good location.
Tony
於 2020 年 2 月住了 1 晚
Grand Mercure Bangkok Fortune 於 2020年3月8日回覆
Dear Tony,
We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Fortune.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially for Ms. Fair and Ploy, as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Arren Santiago
Club Prestige Manager
10/10 有夠讚
KWAI PING
團體旅遊
2020年2月18日
喜歡:員工素質和住宿環境和硬體
KWAI PING
於 2020 年 2 月住了 1 晚
Piyadol 於 2020年2月20日回覆
Dear Khun Kwai Ping,
Greetings from Grand Mercure Bangkok Fortune Hotel.
Thank you for choosing Grand Mercure Bangkok Fortune Hotel as your preferred accommodation in Bangkok.
We appreciated for your review and pleased to know that you are satisfied with your stay. Your review has been shared to our team members and keep motivating us to improve our hotel service in the future.
Thank you for your kind support as always and look forward to welcome you again.
With Best Regards,
Grand Mercure Bangkok Fortune Hotel
8/10 不錯哦
YUHSIN
商務旅客
2019年12月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
YUHSIN
於 2019 年 12 月住了 1 晚
Piyadol 於 2020年2月19日回覆
Dear Khun Yuhsin,
Greetings from Grand Mercure Bangkok Fortune Hotel.
Thank you for choosing Grand Mercure Bangkok Fortune Hotel as your preferred accommodation for Bangkok.
First of all, thank you for your review and we are happy to know that you are satisfied with your stay. Your review has been shared with our team members and keep motivating us to improve our hotel services in the future.
Thank you for your kindly support as always and welcome back.
Yours truly,
Grand Mercure Bangkok Fortune Hotel
10/10 有夠讚
真實旅客
2019年11月25日
喜歡:整潔度和員工素質
真實旅客
於 2019 年 11 月住了 3 晚
6/10 一般般
Kar Yee Monita
2019年11月7日
Kar Yee Monita
於 2019 年 11 月住了 2 晚
8/10 不錯哦
真實旅客
2019年10月27日
喜歡:整潔度和住宿環境和硬體
真實旅客
於 2019 年 10 月住了 3 晚
10/10 有夠讚
YuehHsiu
2019年10月17日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
YuehHsiu
於 2019 年 10 月住了 1 晚
8/10 不錯哦
Terence
2019年10月15日
喜歡:整潔度、員工素質和住宿環境和硬體
Terence
於 2019 年 9 月住了 3 晚
8/10 不錯哦
WEICHENG
2019年10月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
WEICHENG
於 2019 年 9 月住了 1 晚
8/10 不錯哦
WangKaiLing
2019年8月10日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nicely if the room facing main road
Noisy if the room facing the main road! I decided to change my room to the one facing small lane, it turned out nice and quilt.
尊敬的 Guest:
十分感謝您花時間告訴我們有關您在 Grand Mercure Bangkok Fortune 的體驗。很遺憾未能達到您的期望,請允許我向您表達我最誠摯的歉意。
在 Grand Mercure,我們孜孜以求,不斷改進,希望能向每一位客戶提供高水準的體驗,因此您的反應,對於我們十分重要。請放心,我們正採取適當的措施,來解決所存在的問題,並預防將來再次發生。
非常感謝您向我們告知您的困擾,希望在不久的將來有機會為您奉上更好的服務。
謹啟
Akshay Raturi
Guest Experience Manager
8/10 不錯哦
Bo
2019年4月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店房间设施偏旧,主要位置好,吃喝出行方便。
Bo
於 2019 年 3 月住了 6 晚
6/10 一般般
真實旅客
2019年3月26日
喜歡:員工素質
不喜歡:整潔度
真實旅客
於 2019 年 3 月住了 3 晚
Akshay 於 2019年4月30日回覆
Dear Guest,
We very much appreciate your feedback regarding your stay at the Grand Mercure Bangkok Fortune. Sadden to see low score from your survey. Please feel free to share further details on your survey if you have more to share. Your time invested in sharing your opinion will be greatly appreciated. We sincerely thank you for your feedback, it is our hope to welcome you again in future.
Sincerely,
Akshay Raturi
Guest Experience Manager
8/10 不錯哦
真實旅客
2019年1月23日
喜歡:員工素質
真實旅客
於 2019 年 1 月住了 1 晚
8/10 不錯哦
Wai Ping
2019年1月7日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
very convinience , massage , shopping , supermarket all are very very close .
will consider to stay next time.
這次住四晚,check in 後進房立刻發現地上有垃圾(食物),通知櫃台整理一遍,後續幾天發現地上都沒掃,都是灰塵。應該只是針對床單&浴室毛巾做整理,覺得清潔有待加強。
Minna
於 2018 年 12 月住了 4 晚
Akshay 於 2019年1月2日回覆
尊敬的 Minna
感谢您抽出宝贵时间撰写我们一直在极力关注的评论。您的反馈已由我内部转移,我会尽快采取措施。我很抱歉您在入住期间遇到的不便,并确保我们正在努力解决您房间的问题,我希望这种不幸的经历不会留在您的记忆中。请随时回来,我们很高兴欢迎您,并告诉您我们对客人的关心程度。
谨启
Akshay Raturi
Guest Experience Manager
10/10 有夠讚
Chin Hung Tommy
2018年12月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient and Nice Hotel
A very nice and comfortable hotel. The location is good, at Phra Ram 9 MRT station, and its nearby is Fortune Town and a big shopping mall Grand Central Plaza,
Chin Hung Tommy
於 2018 年 12 月住了 12 晚
6/10 一般般
Emma,China
2018年12月20日
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
The hotel location is good as it is near the MRT station and a big shopping mall. Hotel staff were friendly and helpful. However, the hotel room was not clean. There were lots of ants moving around the snack bar which was disgusting. The washroom was old and should be refurbished. The hair dryer was embedded into a drawer near the beds and not movable. The noise of the hair dryer when drying hair caused extreme disturbance to people who were sleeping.
Emma
於 2018 年 12 月住了 2 晚
Akshay 於 2018年12月25日回覆
Dear Emma,
Season's Greetings from Grand Mercure Bangkok Fortune!
Thank you for taking the time to post your review and for your kind comments with regard to your recent stay which are much appreciated. We were very sorry to hear that some areas where we felt short. Concerning the ants - this is a challenge that we are working insistently with our pest control agency and we sincerely do appreciate your kind understanding on this matter. Feedback like this is very important to us as it helps us focus our training and improvement efforts. Please rest assured that we will do all we can to improve and to hopefully better serve you again in the future.
We do hope that these issues will not deter you from staying with us again and to have an opportunity to prove to you soon that we can indeed do better.
Kindest regards,
Akshay Raturi
Guest Experience Manager