Dear Valued Guest,Thank you for taking the time to share your feedback. It is your feedback that we learn from and use to improve how we look after our treasured guests. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short of your expectations. For further investigation about your recent experience please kindly contact us at fom@citrus11sukhumvit.com to require further information this situation, then we will investigate and plan to improve the weaknesses points.We hope to have an opportunity to earn back your trust in the very near future.Yours sincerely，Dave Front Office Manager

Dear Khun Jin,Thank you for choosing to stay with us at Citrus Sukhumvit 11 Bangkok Hotel on your recent visit to Bangkok and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.At Citrus Sukhumvit 11 Bangkok Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable!Yours sincerely，Dave Front Office Manager

尊敬的客人，感謝您在最近訪問曼谷時選擇入住曼谷素坤逸 11 號柑橘酒店，並抽出寶貴時間與我們分享您的體驗。我們很高興得知您住得愉快。我們努力提供卓越的賓客體驗，在這種情況下，我們顯然沒有達到您的期望。請放心，我們的團隊正在努力解決您強調的問題。在 Citrus Sukhumvit 11 Bangkok Hotel，我們努力為我們的客人提供高水平的服務，我們的團隊將很高興知道我們讓您在這裡度過瞭如此難忘的時光！此致，戴夫 前台經理

尊敬的 尊貴的客人，感谢您来到这座城市时选择入住 Citrus Sukhumvit 11 Bangkok 利用您宝贵的时间与我们分享您的体验。得知您在我们酒店拥有愉快的经历我们非常高兴。我们努力为宾客提供优质的高水准服务；因此您的反馈意见对我们来说是非常重要的，再次感谢您对我们酒店的肯定。希望在不久的将来能再次为您服务，并且为您提供始终如一的优质服务，使您拥有同样愉快的体验。谨启忠诚于您的Dave Front Office Manager

Dear Valued Guest,Thank you for choosing to stay with us at Citrus Sukhumvit 11 Bangkok Hotel on your recent visit to Bangkok and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay.At Citrus Sukhumvit 11 Bangkok Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable!Yours sincerely，Dave

Dear Guest, Thank you for choosing to stay with us at Citrus Sukhumvit 11 Hotel on your recent visit to Bangkok Thailand and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Citrus Sukhumvit 11 Hotel, we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable! Yours sincerely, Uthai K. (Dave) l Asst Front Office Manager

Dear Value Guest, Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. We acknowledge your dissatisfaction with our service and are working with our respective teams to rectify this for future stays. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. Yours sincerely， Natsarin K. (Persia) Duty Manager

Dear Valued guest, Thank you for choosing to stay with us at Citrus Sukhumvit 11 on your recent visit to Bangkok and for taking the time to share your experiences with us. We are delighted to know that you had a pleasant stay. At Citrus Sukhumvit 11, we strive to provide superior levels of service to our guests and our team will be glad to know we made your time with us so memorable! Yours sincerely， Natsarin K. Duty Manager

Dear Valued Guest, Thank you for choosing to stay with us at Citrus Sukhumvit 11 Bangkok Hotel. On behalf of Citrus Sukhumvit 11 team, first of all I am delighted to hear that you had a pleasant stay whole your wonderful staying. We are delighted to learn you had a positive experience while staying at the Citrus Sukhumvit 11. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve and develop the quality of our services. Also we have to sincerely apologize for your inconvenience and uncomfortable while you were staying with us. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Once again, we would like to say thank you very much for your reliability that we always service and treat you when you here all of the time. Please be ensured that we will keep and develop our sincerely service and service mind to assist you and customer forever. We’re looking forward to welcoming you back in the near future. Kind regards, Uthai K.(Dave) l Asst Front Office Manager

敬爱的顾客， 感谢您对我们酒店的精彩评论！我们十分高兴听到您在我们酒店过得愉快，并十分期待您的再次光临。 祝好， Manoch Sinkroh Front Office Manager

尊敬的客人， 感谢您选择入住Citrus Sukhumvit 11 Bangkok Hotel酒店。 代表Citrus Sukhumvit 11团队，首先，我很高兴听到您在整个美好的住宿期间度过愉快的假期。 我们很高兴得知您在Citrus Sukhumvit 11期间有积极的经验。我将与我们的团队分享您的意见，我相信这些反馈将鼓励我们所有员工，因为我们努力不断改进和 发展我们的服务质量。 再一次，我想非常感谢你的可靠性，我一直在这里为你服务和对待你。 请确保我将保持并发展我真诚的服务和服务意识，永远为您和客户提供帮助。 我们期待着在不久的将来欢迎您。 亲切的问候， Uthai K.（Dave）l值班经理

Dear Mr. Yuen, Thank you for choosing to stay with us at Citrus Sukhumvit 11 Bangkok Hotel. We are delighted to hear that you had a pleasant stay. We are delighted to learn you had a positive experience while staying at the Citrus Sukhumvit 11. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’re looking forward to welcoming you back in the near future. Kind regards, Uthai K.(Dave) l Duty Manager

Dear Mr. Hang, Thank you for choosing to stay with us at Citrus Sukhumvit 11 Bangkok Hotel. We are delighted to hear that you had a pleasant stay. We are delighted to learn you had a positive experience while staying at the Citrus Sukhumvit 11. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we have to sincerely apologize for your inconvenience and uncomfortable while you were staying with us. We’re looking forward to welcoming you back in the near future. Kind regards, Uthai K.(Dave) l Duty Manager

Dear Valued Guest, Thank you for choosing to stay with us at Citrus Sukhumvit 11 Bangkok Hotel. We are delighted to hear that you had a pleasant stay. We are delighted to learn you had a positive experience while staying at the Citrus Sukhumvit 11. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We’re looking forward to welcoming you back in the near future. Kind regards, Uthai K.(Dave) Duty Manager

敬爱的顾客， 感谢您对我们酒店的精彩评论！我们十分高兴听到您在我们酒店过得愉快，并十分期待您的再次光临。我们努力为宾客提供优质的高水准服务；因此您的反馈意见对我们来说是非常重要的，再次感谢您对我们酒店的肯定。 希望在不久的将来能再次为您服务，并且为您提供始终如一的优质服务，使您拥有同样愉快的体验。 谨启忠诚于您的 Uthai K.(Dave) Duty Manager

Dear Tommy, Thank you for choosing to stay with us at Citrus Sukhumvit 11 Bangkok Hotel. We are delighted to hear that you had a pleasant stay. We are delighted to learn you had a positive experience while staying at the Citrus Sukhumvit 11. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. We’re looking forward to welcoming you back in the near future. Best Regards, Simon P Front Office Manager

Dear Guest, First of all thank you for choosing the Citrus Sukhumvit 11 as your place to stay and thank you for taking the time to share with us your great review regards your recent stay. We are sincerely concerned about your perception of our hotel. We are disappointed to learn that we fell short of your expectations on this occasion, please accept our sincere apology for this inconvenience caused. Please rest assured that we have addressed this situation with our department heads concerned so that the corrective action can be taken to prevent recurrence. Your comments are valuable to us and we appreciate you bringing them to our attention. They are very useful to help us maintain our service quality and standards and guide us to where we are not quite getting it right. At the Citrus Sukhumvit 11, we strive to provide superior levels of service to our guests; therefore your feedback is very important to us and we thank you again for providing it. Best regards, Simon P

Dear Guest, Thank you for choosing to stay with us at Citrus Sukhumvit 11 Bangkok Hotel. We are delighted to hear that you had a pleasant stay. We are delighted to learn you had a positive experience while staying at the Citrus Sukhumvit 11. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. We’re looking forward to welcoming you back in the near future. Best Regards, Simon P Front Office Manager

Dear Cheng-Rong, Thank you for choosing to stay with us at Citrus Sukhumvit 11 Bangkok Hotel. We are delighted to hear that you had a pleasant stay. We are delighted to learn you had a positive experience while staying at the Citrus Sukhumvit 11. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. We’re looking forward to welcoming you back in the near future. Best Regards, Simon P Front Office Manager

Dear Wen Ching, Thank you for choosing to stay with us at Citrus Sukhumvit 11 Bangkok Hotel. We are delighted to hear that you had a pleasant stay. We are delighted to learn you had a positive experience while staying at the Citrus Sukhumvit 11. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. We’re looking forward to welcoming you back in the near future. Best Regards, Simon P Front Office Manager

Dear Guest, Thank you for choosing to stay with us at Citrus Sukhumvit 11 Bangkok Hotel. We are delighted to hear that you had a pleasant stay. We are delighted to learn you had a positive experience while staying at the Citrus Sukhumvit 11. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. We’re looking forward to welcoming you back in the near future. Best Regards, Simon P Front Office Manager

Dear Guest, First of all thank you for choosing the Citrus Sukhumvit 11 as your place to stay and thank you for taking the time to share with us your great review regards your recent stay. We are sincerely concerned about your perception of our hotel. We are disappointed to learn that we fell short of your expectations on this occasion, please accept our sincere apology for this inconvenience caused. Please rest assured that we have addressed this situation with our department heads concerned so that the corrective action can be taken to prevent recurrence. Your comments are valuable to us and we appreciate you bringing them to our attention. They are very useful to help us maintain our service quality and standards and guide us to where we are not quite getting it right. At the Citrus Sukhumvit 11, we strive to provide superior levels of service to our guests; therefore your feedback is very important to us and we thank you again for providing it. Best regards, Simon P