All was good until one issue occurred
Overall, I had a pleasant stay, but there was one problem that affected my experience
I paid 7,960 baht for two nights.
The building is a bit old, but I actually liked the atmosphere. The café next door has a beautiful river view, the breakfast was wonderful, and the staff were friendly. However, I chose this room specifically because it had a balcony.
I am a smoker, and I always book a room with a balcony so I don’t need to go outside the building every time I smoke. Unfortunately, the balcony door in my room did not open at all, even though I paid extra for this feature.
When checking out, I kindly asked if anything could be done regarding this issue. I explained to Ms. Pan that since the balcony was unusable, I had to keep going up and down whenever I wanted to smoke. After 11 p.m., the front door is locked, which made it even more inconvenient. Instead of addressing the issue, she simply said, “Smoking is bad, you should stop smoking,” which was not the response I expected in this situation.
She then told me that they could not do anything because I booked through the Expedia app. However, the balcony door being stuck is clearly a hotel issue, not mine. I booked—and paid for—a balcony room, yet I could not use the balcony at all.
Ms. Pan was polite, but I felt she guided the conversation toward what she wanted rather than addressing my actual concern. Also the young lady came in to room to check what she can do but Pan js talks..