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勞瑞爾智選假日套房飯店 - IHG 旗下飯店的評分

2.5 out of 5
勞瑞爾智選假日套房飯店 - IHG 旗下飯店
14402 Laurel Pl, Laurel, MD

評論

8.6

有夠讚

10 分，有夠讚；1000 則評論中有 564 則" "
8 分，不錯哦；1000 則評論中有 260 則" "
6 分，一般般；1000 則評論中有 91 則" "
4 分，不太好；1000 則評論中有 37 則" "
2 分，很糟糕；1000 則評論中有 48 則" "

9.0/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

8.6/10

住宿環境和硬體

8.4/10

環保程度

評論

6/10 一般般

Gloria

喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
The staff was responsive to the problems I had with the room. One problem required a room change and I had to wait until another room was cleaned. The other problem was taken care of while I was away.
於 2024 年 5 月住了 3 晚
Management 於 2024年5月21日回覆
Dear Gloria, We appreciate your feedback and happy to hear staff was able to correct the issues while you were here. We hope to see you again on your next travels back to Laurel MD. Sincerely, Management

6/10 一般般

Miguel，Midlothian

家庭旅遊
喜歡：員工素質和設施服務
不喜歡：住宿環境和硬體
The property needs a lot of maintenance, especially the pool. The jacuzzi handle is loose, there’s a hole in the jacuzzi, and the big pools water is super dirty.
於 2024 年 5 月住了 1 晚
Management 於 2024年5月21日回覆
Dear Miguel. Thanks for taking the time to review our hotel. We appreciate your feedback and have made our maintenance team aware of your concerns. We hope to see you again soon. Sincerely, Management

10/10 有夠讚

Timothy

情侶出遊
Excellent breakfast! Very nice room! Also enjoyed the clean and organized gym!
於 2024 年 5 月住了 1 晚
Management 於 2024年5月8日回覆
Dear Timothy, Thanks for taking the time to review our hotel. We appreciate your kind words and enjoy seeing how much you enjoyed the cleanliness of our hotel. Sincerely, Management

10/10 有夠讚

Yolanda

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Exceeded my expectations!!! From the clean beds, close shopping & eating down to the dove body wash & shower cap with a scrunchie lol. I loved my stay here. Highly recommend
於 2024 年 5 月住了 1 晚
Management 於 2024年5月8日回覆
Dear Yolanda, Thanks for taking the time to review our hotel. We appreciate your feedback and love hearing how much you enjoyed your stay and the amenities we had to offer. Sincerely, Management

10/10 有夠讚

Taiwo

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Spacious, clean, right amenities in the room.
於 2024 年 5 月住了 2 晚
Management 於 2024年5月8日回覆
Dear Taiwo, Thanks for taking the time to review our hotel. We love seeing that you enjoyed your stay with us. We love that you enjoyed are not only the amenities that we offer, spacious rooms and the cleanliness of our hotels. We hope to see you again on your future travels. Sincerely, Managment

4/10 不太好

Nilsa

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2024 年 4 月住了 2 晚
Management 於 2024年5月8日回覆
Dear Nilsa, Thanks for taking the time to review our hotel. We appreciate your feedback and apologize we fell short of your expectations. We hope you allow us an opportunity to serve you again. Sincerely, Management

4/10 不太好

Donna

不喜歡：整潔度和住宿環境和硬體
My room was on the 3rd floor under construction with debris, construction dust, and work equipment in and around the hall. There were about 6 occupied rooms on that floor and the remainder were under construction. Is it legal to book rooms on a construction site/floor?
於 2024 年 4 月住了 2 晚
Management 於 2024年5月8日回覆
Dear Donna, Thanks for taking the time to review our hotel. We appreciate your feedback. We apologize for the inconvenience you experienced during your stay. We attempt to keep every guest away from the renovation project. We are allowed to renovate our hotel with posting notices on all websites and postings throughout the hotel. We hope that you allow us another opportunity to serve you once our renovation is completed. Sincerely, Management

10/10 有夠讚

Tracey

於 2024 年 4 月住了 2 晚
Management 於 2024年5月21日回覆
Dear Tracey, We appreciate your 5-5 rating. We hope to see you again soon. Sincerely, Management

10/10 有夠讚

Brittany

於 2024 年 4 月住了 1 晚
Management 於 2024年5月8日回覆
Dear Brittany, Thanks for taking the time to review our hotel. We appreciate your feedback. We hope to see you again on your next travels back to Laurel MD. Sincerely, Management

2/10 很糟糕

Robert

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Worst hotel
於 2024 年 4 月住了 1 晚
Management 於 2024年4月17日回覆
Dear Robert, We apologize and we are disappointed to see your review. We hope that we can change your mind if you ever tour back to this area. Unfortunately, we are unsure what your issue was that you may have encountered during your stay to review us as the worst hotel but would love the opportunity to fix it. Sincerely, Management

8/10 不錯哦

Erin

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
THE QUALITY OF THE BREAKFAST FOOD COULD BE BETTER. THE HOSTESS, HOWEVER WAS EXTREMELY NICE, COURTEOUS AND HELPFUL.
於 2024 年 4 月住了 5 晚
Management 於 2024年4月17日回覆
Dear Erin, Thanks for taking the time to review our hotel and we appreciate your feedback about our staff. We hope to see you again soon! Sincerely, Management

10/10 有夠讚

Shanon

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property was very clean and staff extremely friendly.
於 2024 年 4 月住了 2 晚
Management 於 2024年4月17日回覆
Dear Shannon, We appreciate your 5 out of 5 rating! We hope to see you again soon! Sincerely, Management

8/10 不錯哦

JOHANNA

家庭旅遊
喜歡：整潔度和員工素質
I was at this hotel with my family (2 adults and 4 teenagers). We had to reserve two rooms. Upon arrival they very kindly put us in connecting rooms which I thought was excellent. As for the facilities, they are not modern but they are kept clean. The rooms are small and so is the bathroom, the room I had the air conditioning made a little noise at first I found it annoying but in the end you get used to it. In addition to the fact that the price seemed appropriate to me, we chose this hotel because it included breakfast which I found It seemed complete and they are always checking that there is always everything. And they always have coffee and tea available at all times. As for its location, it is convenient as it is close to several restaurants and supermarkets to which you can walk.
於 2024 年 3 月住了 3 晚
Management 於 2024年4月17日回覆
Dear Johanna, Thanks for taking the time to provide us with your feedback. My staff and I are excited to see your descriptive details on what you enjoyed about our property as well as what we direct to maintenance so that our next guest does not encounter the same issues. We hope to see you again on your next travel. Sincerely, Management

10/10 有夠讚

Courtney

於 2024 年 4 月住了 2 晚
Management 於 2024年5月8日回覆
Dear Courtney, Thanks for taking the time to review our hotel. We appreciate your feedback. Sincerely, Management

10/10 有夠讚

Karina

喜歡：整潔度、員工素質和住宿環境和硬體
Management 於 2024年3月28日回覆
We appreciate your 5/5 rating. We hope to have you back soon!Sincerely, Management

6/10 一般般

Cecil

喜歡：整潔度和員工素質
於 2024 年 3 月住了 2 晚
Management 於 2024年3月11日回覆
Dear Cecil, We apologize that we fell below your expectations. We hope that you allow us a future opportunity to serve you again. Sincerely, Christmas Cockrell

10/10 有夠讚

Patty

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Management 於 2024年3月11日回覆
Dear Patty, We appreciate your feedback. Sincerely, Management

10/10 有夠讚

Jennifer

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Always enjoy my stay
於 2024 年 3 月住了 1 晚
Management 於 2024年3月5日回覆
Dear Jennifer, We love hearing that you always enjoy your stay here with us while in town. We hope to see you again soon. Sincerely, Christmas Cockrell

10/10 有夠讚

Crystal

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent customer service
於 2024 年 2 月住了 2 晚
Management 於 2024年3月5日回覆
Dear Crystal, Thanks for taking the time to review our hotel. We appreciate you acknowledging our excellent customer service and will be sure to share your feedback with our team! Sincerely, Christmas Cockrell

10/10 有夠讚

Brenda

Room was spacious and clean breakfast was amazing staff was very helpful
於 2024 年 2 月住了 1 晚
Management 於 2024年3月5日回覆
Dear Brenda, We appreciate your kind words about our staff and love seeing that you enjoyed your stay with us. We look forward to seeing you again soon. Sincerely,Christmas Cockrell

10/10 有夠讚

Kenton

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was great service
於 2024 年 1 月住了 1 晚
Management 於 2024年2月22日回覆
Dear Kenton, We appreciate you taking the time to review our hotel and love that we were able to provide you great service during your stay. We hope to see you again soon on your future travels back to Laurel MD. Sincerely, Management

10/10 有夠讚

Oscar Humberto

喜歡：住宿環境和硬體
於 2023 年 12 月住了 1 晚
Management 於 2024年2月18日回覆
Dear Oscar, We appreciate your 5-star review! We hope to see you again soon! Sincerely, Management

10/10 有夠讚

Joseph

Management 於 2024年2月18日回覆
Dear Joseph, We appreciate your 5-star review and hope to see you again on your next travels back to Laurel MDSincerely,Management

10/10 有夠讚

Joseph

於 2024 年 1 月住了 4 晚
Management 於 2024年2月18日回覆
Dear Joseph, We truly appreciate your 5 out of 5 rating and hope to have you back soon. SincerelyManagement

10/10 有夠讚

Maureen

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 3 晚
Management 於 2024年2月13日回覆
Dear Maureen, We appreciate your 10 out of 10 rating and hope to see you again soon on your future travels. Sincerely,Management

10/10 有夠讚

Nicole

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Management 於 2024年2月13日回覆
Dear Nicole, We are extremely excited to see your 5-star review! We hope to see you again soon! Sincerely,Management

10/10 有夠讚

Laurie

於 2024 年 2 月住了 1 晚
Management 於 2024年3月28日回覆
Dear Laurie We appreciate your 5/5 rating. We hope to have you back soon!Sincerely, Management

10/10 有夠讚

Susana

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I booked this Hotel for the employees and all the comments/reviews were the best. Every time i need to choose a Hotel in Laurel Holiday Inn is my first choice. Thanks and keep the good work.
於 2024 年 1 月住了 1 晚
Management 於 2024年2月13日回覆
Dear Susana, We love that you enjoyed your stay here with us and while reading the comments and reviews we were able to show you that we do have an amazing team here at the Holiday Inn Express Laurel. We can't wait to have you back with us soon. Sincerely, Christmas

10/10 有夠讚

Glenis

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very friendly and welcoming. The room a mini suite with sitting area and desk to work from. Bathroom a little small but clean with adequate amenities. The hotel itself very nice and clean. Location close to everything with lots of shopping/restaurants. Stayed 2 nights but would certainly book for more on another trip. The complimentary breakfast was a hot buffet, including your bagels/cereal etc. Staff attending to keep the area clean after each guest finished breakfast. I highly recommend this hotel. Great for families with children as well.
於 2024 年 2 月住了 2 晚
Management 於 2024年2月13日回覆
Dear Glenis, Thanks for taking the time to review our hotel. We appreciate your business and kind words about our team and love hearing that you enjoyed your stay here with us at the Holiday Inn Express Laurel. Sincerely, Christmas

8/10 不錯哦

jessica

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice stay for a quick trip!
Room was nice and spacious, we had a double room with couch. Lots of channels on the tv. Good breakfast with bacon and eggs, cinnamon rolls and a pancake machine, with a large clean seating area. Small pool and a hot tub, kids and I enjoyed them! Lots of food and shopping nearby. My keys kept deactivating, but staff was friendly and helped me every time!
於 2024 年 1 月住了 2 晚
Management 於 2024年1月29日回覆
Jessica, Thanks for taking the time to review our hotel. We appreciate your feedback and love hearing how much you enjoyed your stay as well as the room amenities and breakfast. We do however apologize for the inconvenience of the keys and looking to resolve that issue quickly. We hope to see you again on your return visit. Sincerely, Christmas Cockrell General Manager

10/10 有夠讚

Mishel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It is a beautiful hotel to stay
於 2024 年 1 月住了 1 晚
Management 於 2024年1月25日回覆
Dear Mishel, Thanks for taking the time to leave us a review. We appreciate your feedback and enjoy seeing your kind words. We hope to see you again on your return visit to Laurel. Sincerely, Management

10/10 有夠讚

Peggy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Management 於 2024年1月25日回覆
Dear Peggy, We love seeing your 5-5-star review! We hope to see you again soon. Sincerely, Management

10/10 有夠讚

Chiffon

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Management 於 2024年1月25日回覆
Dear Chiffon, We love seeing your 10-10 rating. We hope to see you again soon! Sincerely, Management

10/10 有夠讚

Victoria

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
於 2024 年 1 月住了 2 晚
Management 於 2024年1月25日回覆
Dear Victoria, We appreciate your 5-5 review and love seeing your excellent review! We hope to see you again soon! Sincerely,Management

10/10 有夠讚

ELISHA

喜歡：整潔度、員工素質和設施服務
Great Staff, clean facility, just a little maintenance work required
於 2023 年 12 月住了 3 晚
Management 於 2024年1月15日回覆
Dear Elisha, Thanks for taking the time to review our hotel. We truly appreciate your feedback. Sincerely,Management

10/10 有夠讚

Christopher

喜歡：整潔度、員工素質和住宿環境和硬體
Management 於 2024年1月15日回覆
Dear Christopher, Thanks for taking the time to review our hotel. We appreciate your 5-star rating. Sincerely, Management

10/10 有夠讚

Curtis

於 2024 年 1 月住了 1 晚
Management 於 2024年2月6日回覆
Dear Curtis, We love seeing your 5 out of 5 rating! We appreciate your business and hope to see you again soon! Sincerely, Management

6/10 一般般

Brinkley，Laurel

親子旅遊
Just not the (most) family friendly.
於 2023 年 12 月住了 1 晚
Management 於 2024年1月11日回覆
Dear Brinkley, It saddens me to hear that you felt our hotel was not the most family friendly. We enjoy all families and their children however we do have to address any noise due to other guests staying in house and we want everyone to have an enjoyable one. Sincerely, Management

10/10 有夠讚

Arthur

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay good breakfast, real breakfast. Comfortable beds areas o k transportation e transportation easing ankle walk to certain locations will definitely stay again
於 2024 年 1 月住了 1 晚
Management 於 2024年1月11日回覆
Dear Arthur, We appreciate your 5-5 rating. Thanks for taking the time to review our hotel. We truly appreciate your review and are excited to have you back on your future travels back to Laurel MD. Sincerely, Management

10/10 有夠讚

M Frances

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
From my arrival to check out and everything in between, I/we enjoyed our visit.
於 2024 年 1 月住了 1 晚
Management 於 2024年1月11日回覆
Dear M Frances, Thanks for taking the time to review our hotel. We appreciate your business and love knowing that you enjoyed everything about your stay. We hope to see you again on your next travels back to Laurel MD. Sincerely, Management

6/10 一般般

Charlotte

家庭旅遊
喜歡：整潔度和員工素質
於 2023 年 12 月住了 3 晚
Management 於 2024年1月3日回覆
Dear Charolette, We apologize for the inconvenience you experienced during your stay and hope that you allow us an opportunity to serve you in the future to show you that we are better than a 6. Sincerely, Management

10/10 有夠讚

Elroy

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Management 於 2024年1月3日回覆
Dear Elroy, We appreciate your feedback and hope to see you again in the near future.Sincerely, Management

10/10 有夠讚

Charmaine

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 6 晚
Management 於 2024年2月6日回覆
Dear Charmaine, We love seeing your 10 out of 10 rating! We appreciate your business and hope to see you again soon! Sincerely, Management

10/10 有夠讚

Christa

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very nice. The pool was heated.
於 2023 年 12 月住了 2 晚
Management 於 2024年1月3日回覆
Dear Christa, We appreciate your 5/5 rating. We are happy to hear that you enjoyed the warmth of our pool during your stay as well. We look forward to your return visit. Sincerely, Management

10/10 有夠讚

Aisha

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Management 於 2023年12月28日回覆
Dear Aisha, We appreciate your 5-star review! We love knowing that you enjoyed your stay with us! Sincerely, Management

10/10 有夠讚

William

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I have been staying at this location for years, since my son relocated from Southern Virginia.
於 2023 年 12 月住了 1 晚
Management 於 2023年12月28日回覆
Dear William, We appreciate your feedback and love knowing that you continue to stay with us. We look forward to your return visit. Sincerely, Management

10/10 有夠讚

Denise

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Management 於 2023年12月27日回覆
Thanks for your 10-star review. We appreciate your feedback!

10/10 有夠讚

Elikplim

於 2023 年 12 月住了 1 晚
Management 於 2023年12月27日回覆
Thanks for your 5-star review. We appreciate your feedback! Sincerely, Management

10/10 有夠讚

antoin

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Management 於 2023年12月11日回覆
Dear Antoin, We appreciate your 5/5 review. We hope to see you again soon. Sincerely, Management

10/10 有夠讚

Kevin

於 2023 年 12 月住了 1 晚
Management 於 2023年12月11日回覆
Thanks for your 10/10 rating. Sincerely, Management