It's comfortable but the check in and check out process experience is the worst I had ever stayed before. They can't find my booking record and explain it's hotel.com's fault. We spent a lot of time to confirm the booking record. And then, after I checked out, I found they charged me additional fee $2700 but I don't know why. When I would like to ask them why the fee happened, I received the refund message from my credit card bank. I am not an american, so the credit card bank would charge me service fee. It's so bad experience I had to pay the service fee and I don't what's happened.
YA HUI
8/10 不錯哦
Lai Chu
2016年10月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
舒適的酒店
房間舒適及服務態度非常好。
Lai Chu
10/10 有夠讚
hao
2016年10月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
没有早餐,wifi要钱。其他还不错
hao
10/10 有夠讚
Alexander
情侶出遊
2024年5月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Element was a great stay… the staff was super friendly and the area had tons of fun options to explore. I definitely plan on visiting the area again and hopefully I’ll be able to get another stay at the Element!
Alexander
於 2024 年 5 月住了 1 晚
8/10 不錯哦
Kelsey
寵物同遊, 家庭旅遊
2024年5月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was polite, but some weren’t as knowledgeable as others. Complimentary breakfast was good. Shuttle services were convenient.
Kelsey
於 2024 年 5 月住了 2 晚
10/10 有夠讚
Patrice
2024年5月17日
喜歡:整潔度和員工素質
Patrice
於 2024 年 5 月住了 1 晚
4/10 不太好
Stephen
情侶出遊, 團體旅遊
2024年5月16日
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
Rooms are decently large, clean, and well appointed. Shower was a little awkward with nowhere to put toiletries or towel but still ok. Staff and service really are a disservice to this hotel. Breakfast was middling at best and cleaned up totally 5 minutes before it supposed to end. Do to unforseen events we couldn't check-in the 1st night of a 3 night stay. Despite calling ahead 3 days earlier to have a note put on the account to hold the reservation, the staff cancelled the whole stay (because I didn't show, but recognized the note that i would arrive next day) forcing me to rebook and said I had to personally contact Expedia for a refund which turned into a whole ordeal because it was "nonrefundable". Eventually Expedia took care of things in the end but was more hassle than necessary and the hotel staff took almost no ownership of their mistake.
Stephen
於 2024 年 5 月住了 3 晚
8/10 不錯哦
Terrence
2024年5月13日
喜歡:整潔度、員工素質和住宿環境和硬體
Overall very satisfied. Breakfast could be better.
Terrence
於 2024 年 5 月住了 4 晚
2/10 很糟糕
Clyde
情侶出遊
2024年5月13日
喜歡:設施服務
Toilet was broken we got their last night no one ever came to fix it