Ballena Beach Tours

We were in #307 in a redone portion of the hotel (card key, not physical keys). They did not receive Expedia requests for two beds (this has happened with other hotels). Housekeeping came late in the day and wouldn’t enter if we were there, so we often missed getting room changed. The room needs a deep clean. There was a lot of grime around the handicap bars on the shower and a lot of the grout has started turning black (especially under towel hooks). The tub shower door was missing the bottom seal so lots of water on the floor.

The property staff is wonderful, especially the check in person who after meeting once greeted me daily by my name..her name memory remarkable and super pleasant. With that said, the breakfast was just ok, rooms small-dark with minimal lighting-weird layout as you enter via bathroom, can’t see in shower, bed was wonderful bedding, turndown service, when setting safe you wern’t remind code set so easy to make a mistake, difficult to use Uber to get car service which may just be issue in Barcelona. First night discovered the hard way that they washed hall carpets and when we went in room slid on floors and almost fell. No signage or indicator that the carpet outside room was wet. Next morning big blowers again no signage and when entered elevator again almost hit the ground. Approach hotel who act surprised as I told them they should have rugs at a minimum inn elevator…nothing and no comment on the dangerous inconvenience. The property was overpriced and expected better value. Again the staff were friendly at desk and concierge. Property lacking for the price (over $1000 USD, 2-nights). Did not feel I could recommend based on these facts alone.

Very nice hotel centrally located. Staff were very friendly and helpful.