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"Two of the facilities were closed .resistance pool and hot tub No prior warning of this Plumbing was noisy letting water runaway in the bathroom sink resulted n some very loud gurgling. Breakfast staff seemed inexperienced We had to request toast then jam neither was offered. We felt this should have arrived with the hot drinks drinks or at least offered Bathroom worn Eg cistern button had a missing piece Shelf under sink marked Bath panel is needing replaced Bathroom door was chipped The bedroom floor was uneven which can be expected for an older property however there was a distinct hole/depression around the foot of the bed which could be a trip hazard. A car alarm went off several times in the night and again at 6 am. I feel the staff should have located the owner and asked them to address the issue ie disable the alarm The car was directly under our window. We requested a latte at breakfast this was an extra charge and was brought by the breakfast waiter and yet there was a small service charge for this. I felt this was little bit miserly. I could have asked for the charge to be removed but i just left it on the bill These things did not spoil our trip we just felt they should not occur in a 5star hotel. The room was clean and tidy and warm The bed was very comfortable. The location is amazing the ambience was very good just let down by these few things We will return next year due to a booking error on my part hopefully things will be addressed."

"Enjoyable stay"

"The steam room is nice. My check-in included choosing breakfast at 7:30am or 9:30am. I arrived on the moment for 9:30. Food in steam tray was either gone or had been there too long. I was made to feel I was the inconvenience. Dining rm thinks meal is between half 7 & half 9. Desk needs to be accurate b/cI would have preferred an 8:30 arrival for some berries!"

"It’s very handy for the train station."

"Room was very clean. Needed refurbished. Shower was a trickle and difficult to get the right temperature. Only one window in the room opened. No fan in bathroom. Bed very comfortable. Lovely places to eat nearby. (We did not eat in hotel) Ben Mhor hotel, Grant arms, The Wee Puffin and The Garth Hotel. Parking was interesting with no real car park but wasn't too busy so managed to find a space. "

"Clean, comfortable and warm, easy access to Cairngorm mountain / ski centre, Loch Morlich, Reindeer Centre and Loch Uaine (Green Loch). Food menu in bar a little limited (Burgers etc.) but has other eateries. Only negative is the walls are thin so can hear people in next rooms but the staff were very quick to act"

"lovely experience and staff"

"Really nice experience staff cery attentive lovely breakfast and great location."

"room, staff and food were excellent."