Check in was easy and welcoming. However, the keycard did not work and I called reception and then I had to go back downstairs for them to actually register the keycard.
The facilities were good with a nice and spacious gym and pool with a refreshing water machine to drink at your disposal.
There are plenty of coffee shops and restaurants in this hotel but not much around the area.
The most disappointing thing would have had to have been the breakfast service. I ordered room service and altogether it had taken an hour and a half to arrive with all of the items. First, it was delayed, I guess due to high demand, but then a lot of the items were missing which they failed to tell me about. I had to call again and remind them that they had forgotten items (bread basket, pastries, mushrooms, fresh fruit and muesli) they came back with bread and pastries and the guy on the phone said they had ran out of muesli (not even a replacement or an apology) still no fruit and mushrooms so I gave up. The second part was that the room was not cleaned properly and had lots of finger prints and cup marks (considering it's supposed to be a 5 star hotel).
The actual hotel is nice with amazing facilities and options but the staff could be a bit more noticeable with orders and simple hotel procedures. I was a little disappointed given the price to stay there.
Rebecca
於 2023 年 9 月住了 1 晚
10/10 有夠讚
John-Christopher
2023年9月29日
John-Christopher
於 2023 年 9 月住了 3 晚
8/10 不錯哦
Zamir
2023年9月28日
喜歡:整潔度、住宿環境和硬體和客房舒適度
Nice experience
Roon is big and very convenient. Sadly, we had a rear city view which spoiled our experience. For 3 days in a raw we had to call service center to ask for hands towels which were missing from an unknown reason. Relatively nor far from the old city if you use the near by monorail.
Zamir
於 2023 年 9 月住了 6 晚
10/10 有夠讚
Bhupendra
2023年9月5日
Bhupendra
於 2023 年 9 月住了 1 晚
10/10 有夠讚
Tomas,PRAGUE
團體旅遊
2023年8月22日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
we missed the service at the pool and a richer breakfast
Tomas
於 2023 年 8 月住了 3 晚
4/10 不太好
真實旅客
2023年8月18日
喜歡:住宿環境和硬體
不喜歡:員工素質
真實旅客
於 2023 年 8 月住了 3 晚
6/10 一般般
ASHISH
2023年8月18日
喜歡:整潔度、住宿環境和硬體和客房舒適度
The location is excellent. Limited food choices for vegetarian Indians. Considering the number of Indian tourists going to Baku and also staying in Fairmont Hotel, an Indian chef should be there to plan the menu.
The dining room staff needs more training to handle guests and volume. Most servers usually run around without any proper plan. I think they were college graduates as they lacked professional approach. In the morning the breakfast area used to be a chaos due to responsibilities not clearly assigned.
The room used to get serviced by 5 pm next day. Also, the hotel is very frugal in providing water bottles, tea, etc in the room.
ASHISH
於 2023 年 8 月住了 4 晚
6/10 一般般
真實旅客
2023年8月18日
No fridge or mini bar in the room
No toilet utensils
真實旅客
於 2023 年 8 月住了 5 晚
2/10 很糟糕
Yakov
家庭旅遊
2023年8月14日
不喜歡:員工素質、設施服務和住宿環境和硬體
This hotel is a disgrace to the wonderful city of Baku. You are only paying for the view of the beautiful city from the room, but the hotel itself is terrible, with service at the level of cheap motels in residential areas. They didn't even want to unlock our refrigerator and required a deposit, even though the room cost about $500 for one day. By the way, the $200 deposit was never returned; it's been 2 months. I don't recommend ever staying in this dump.