客房景觀

奧爾格拉斯飯店 - 登高精選飯店的評分

3 out of 5
奧爾格拉斯飯店 - 登高精選飯店
2400 Camino Del Rio Court, Bakersfield, CA

評論

8.8

有夠讚

10 分,有夠讚;1143 則評論中有 670 則" "
8 分,不錯哦;1143 則評論中有 287 則" "
6 分,一般般;1143 則評論中有 101 則" "
4 分,不太好;1143 則評論中有 39 則" "
2 分,很糟糕;1143 則評論中有 46 則" "

9.2/10

整潔度

9.2/10

員工素質

8.4/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

shanshan

於 2023 年 12 月住了 1 晚
DV 於 2023年12月19日回覆
Thank you Shanshan for your rating. We hope to see you soon.

8/10 不錯哦

Winnie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall it was great, Just the room can heard the next room the sound.
於 2023 年 7 月住了 1 晚
dv 於 2023年8月5日回覆
Dear Winnie, Thank you for your feedback. We hope to see you soon!

10/10 有夠讚

Zou

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
very nice.
於 2022 年 10 月住了 1 晚
Curtis - General Manager 於 2022年10月17日回覆
Hello Zou,Thank you for the review.

10/10 有夠讚

Michel

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hôtel.
於 2024 年 5 月住了 1 晚
AJ 於 2024年5月9日回覆
"Thank you for your kind words! We're delighted to hear you enjoyed your stay. Looking forward to welcoming you back soon!"

10/10 有夠讚

Rony

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Awesome hotel with great views. Are able to enjoy the balcony view of the pool. Youre walking distance from the plaza so food is around the corner pool is clean. Beds are supper comfy and clean. Staff is great. They even had chocolate chip cookies at the front desk. Highly recommend.
於 2024 年 5 月住了 1 晚
cc 於 2024年5月9日回覆
Thank You for sharing your awesome experience. We hope to see you soon.

10/10 有夠讚

Jesse

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel was very nice considering the price point, I was pleasantly surprised. Would definitely book again!
於 2024 年 4 月住了 1 晚
PM 於 2024年4月28日回覆
Hello Jesse, thank you for taking the time and leaving us a review. We are glad to hear that you enjoyed our hotel. We hope to see you again soon.

8/10 不錯哦

Marshelle

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The view of the pool area
於 2024 年 4 月住了 1 晚
PM 於 2024年4月25日回覆
Hello Marshelle, Thank you for taking the time and leaving us a review. We are glad to hear that you liked our pool area. We hope to welcome you again soon.

10/10 有夠讚

Loretta

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Trip was great with one exception: I was looking forward to the hot tub (having knee problems) and it was out of order and we were not told until we went to get in and found it taped off.
於 2024 年 4 月住了 1 晚
PM 於 2024年4月23日回覆
We are glad to hear you had a great trip overall, Loretta! I'm sorry to hear about the inconvenience with the hot tub, especially given your knee issues. Your feedback is valuable, and we will ensure to work on better communication regarding amenities in the future.

8/10 不錯哦

Liliana

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very helpful when we needed to get tv connected. We stayed two nights and the room was not cleaned up or provided with clean towels. Also the night stand bulb went out and had to request it twice.
於 2024 年 4 月住了 2 晚
PM 於 2024年4月22日回覆
Thank you for sharing your experience, Liliana. We apologize for the inconvenience you encountered with the housekeeping and maintenance issues during your stay. We appreciate your patience and hope to have the opportunity to welcome you back for an improved stay.

8/10 不錯哦

Dinah

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall great experience, friendly staff, clean hotel, convenient grab-and-go breakfast. The card keys weren't working initially, so we had to have someone let us in our room everytime we stepped out. That was fixed within a couple of hours. We had a room on the 1st floor and can hear footsteps and floor creaking from upstairs... maybe better to get a room upstairs.
於 2024 年 4 月住了 2 晚
PM 於 2024年4月22日回覆
Hello Dinah, thank you for sharing your experience with us. We're glad to hear that you enjoyed our friendly staff. We apologize for the inconvenience with the card keys and noise disturbances. Your feedback is noted, and we'll work to address these issues to ensure a more seamless stay for our guests in the future. We hope to welcome you back for an improved experience.

10/10 有夠讚

baby

商務旅客, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Muy buen hotel
於 2024 年 4 月住了 1 晚
PM 於 2024年4月22日回覆
Gracias, por tu calificación perfecta y tu comentario positivo. Nos alegra mucho saber que disfrutaste de tu estancia en nuestro hotel. Esperamos darle la bienvenida de nuevo en el futuro.

10/10 有夠讚

Wendell

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was amazing. Only bad side was no elevator in the back building of the hotel. Luckily, there was only two floors. Large clean rooms with a nice balcony.
於 2024 年 3 月住了 4 晚
PM 於 2024年4月20日回覆
Hello Wendell, Thank you for the amazing review. We are glad our staff was helpful to you and you had a good stay with us. We hope to welcome you back soon.

10/10 有夠讚

Shantae

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super clean hotel
於 2024 年 4 月住了 1 晚
PM 於 2024年4月19日回覆
Hello Shantae, Thank you for taking the time and leaving us a review. We are glad to hear that you liked our hotel. We hope to welcome you back for another great stay.

10/10 有夠讚

Megan

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
PM 於 2024年4月18日回覆
Hello Megan, we appreciate you for leaving us a review. We hope to welcome you back for another great stay.

6/10 一般般

Kirt

情侶出遊
Room was nice. Had earwigs in the bathroom. Bathtub stopper missing. Lobby was big but empty the breakfast had these strange chairs with what looked like gold anodized beer kegs so limited seating and only enough room on those stupid little barrels for on cup of coffee. Also no elevator so access to second floor is not available for fiscally challenged. Outside was well lit but there were large numbers of homeless at back of property between parking lot fence and freeway.
於 2024 年 4 月住了 1 晚
PM 於 2024年4月16日回覆
Hello Kirt, Thank you for taking the time to share your feedback with us. We're glad to hear that you found the room nice, but we apologize for the issues you encountered during your stay. We have security personnel on-site 24/7 to ensure the well-being of our guests and the security of the property.

8/10 不錯哦

Sylvie

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
於 2024 年 4 月住了 2 晚
PM 於 2024年4月17日回覆
Hello Sylvie, Thank you for taking the time and leaving us a review. We hope to welcome you back soon.

10/10 有夠讚

Esther

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
PM 於 2024年4月20日回覆
Hello Esther, Thank you for taking the time and leaving us a review. We are glad you had a good stay with us. We hope to see you again in near future.

8/10 不錯哦

juan

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Large rooms , clean and good view to the swimming pool area. Staff was nice. Pool should have heated water to make it more enjoyable
於 2024 年 4 月住了 1 晚
PM 於 2024年4月14日回覆
Hello Juan, Thank you for your recent stay and review. We're glad you enjoyed our spacious rooms. While our pool isn't heated, we do offer a Jacuzzi. We hope to welcome you back soon.

10/10 有夠讚

Johanna

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel. Staff is very friendly. The grounds are lovely. The pool is very nice. Rooms are clean, comfortable, and have microwaves and mini frige. Reccomend staying in a King room on the first floor. Wi-fi is good and there are several USB charging slots located throughout the room.
於 2024 年 4 月住了 2 晚
PM 於 2024年4月12日回覆
Hello Johanna, thank you for sharing your positive experience! We're delighted to hear that you found our hotel great, with friendly staff and well-equipped rooms. We look forward to welcoming you back soon!

10/10 有夠讚

Andrii

喜歡:整潔度、員工素質和住宿環境和硬體
Nice place for one night stay, also is jacuzzi there
於 2024 年 4 月住了 1 晚
Front Desk-J 於 2024年4月11日回覆
Hello Andrii, Thank you for taking the time to leave us a review. We really appreciate it and are happy you enjoyed your stay. We hope to see you again and thank you for choosing Hourglass Hotel!

8/10 不錯哦

Aida

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The air conditions were not in operation in our bedrooms. We were three groups of family members.
於 2024 年 3 月住了 1 晚
Front Desk - J 於 2024年4月11日回覆
Hello Aida Thank you for taking the time to leave us a review. We really appreciate it and are happy you enjoyed your stay. We do apologize for the Inconvenience with the air conditioning and will gladly have maintenance take a look. We hope to see you again and thank you for choosing Hourglass Hotel!

8/10 不錯哦

Silvia

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff and comfortable rooms. Only complaint was it was too cold outside to enjoy the pool. :)
於 2024 年 4 月住了 1 晚
PM 於 2024年4月12日回覆
Hello Siliva, we appreciate you for taking the time and leaving us a review. We are glad that you liked our facility. We are sorry to hear that you weren't able to enjoy our pool. We hope you welcome you again soon.

10/10 有夠讚

Murielle

喜歡:整潔度、員工素質和住宿環境和硬體
Excellent
於 2024 年 4 月住了 1 晚
DV 於 2024年4月9日回覆
Thank you Murielle, for taking the time to rate our hotel. We are delighted to hear that you enjoyed your stay with us. Hourglass Hotel hopes to welcome you soon!

10/10 有夠讚

Karen

喜歡:住宿環境和硬體
於 2024 年 4 月住了 1 晚
FD 於 2024年4月9日回覆
Hello Karen, Thank you for taking the time to leave us a review. We really appreciate it and are happy you enjoyed your stay. We hope to see you again and thank you for choosing Hourglass Hotel!

10/10 有夠讚

Jose

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super clean & nice , coming from LA to stay an over night trip , I was worried about my truck mainly & they gave me the reinsurance that it will be safe. Room was supper nice & clean! , felt like luxury & bed supper comfortable!!
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月8日回覆
Hello Jose, Thank you for taking the time to leave us a review. We really appreciate it and are happy to hear you enjoyed your stay. We hope to see you again and thank you for choosing Hourglass Hotel!

6/10 一般般

patricia

喜歡:員工素質
不喜歡:住宿環境和硬體
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月4日回覆
Dear Valued Guest,Thank you for staying at Hourglass Hotel in Bakersfield Ca. We hope you had a good time and look forward to seeing you again!

10/10 有夠讚

Betty

喜歡:整潔度、員工素質和住宿環境和硬體
The staff were very welcoming. The dining was excellent!!
於 2024 年 3 月住了 1 晚
FD 於 2024年4月9日回覆
Hello Betty, Thank you for taking the time to leave us a review. We really appreciate it and are happy to hear you enjoyed your stay and that our staff did a great job in welcoming you :) We hope to see you again and thank you for choosing Hourglass Hotel!

10/10 有夠讚

Tanya

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We came to Bakersfield for a concert at Mechanics Bank and we needed somewhere to stay overnight. Check-in was quick and easy, getting an Uber was no problem, and the night was peaceful. Staff was also friendly and courteous!! Definitely would stay here again!!
於 2024 年 3 月住了 1 晚
Bree 於 2024年3月30日回覆
Thank you for your feedback we appreciate your stay here with us and hope to see you again in the near future .

10/10 有夠讚

Barbara

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful, large room. Clean and quiet area
於 2024 年 3 月住了 2 晚
Front Desk 於 2024年3月28日回覆
Hi Barbara! We appreciate the feedback and are happy to see you enjoyed your stay with us. We hope to see you again soon! Have a lovely day.

10/10 有夠讚

elizabeth

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Balcony
於 2024 年 3 月住了 2 晚
Pm 於 2024年3月27日回覆
Hello Elizabeth, Thank you for taking the time and leaving us a review. We are glad that you liked our hotel. We hope to you welcome you back soon.

10/10 有夠讚

David

於 2024 年 3 月住了 1 晚
BREE 於 2024年4月12日回覆
Thank you for your feedback We appreciate your stay here with us , and hope to see you again soon in the near future

10/10 有夠讚

martha

喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2024 年 3 月住了 2 晚
PM 於 2024年3月18日回覆
Hello Martha, Thank you for the positive review. We are happy to hear that you liked your stay with us. We hope you welcome you back soon.

8/10 不錯哦

Pascal,Breitenbach am Inn

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Die Unterkunft ist schön und neu. Personal super. Die Anlage sehr gepflegt und sauber. Frühstück durchaus in Ordnung. Für eine Nacht reicht es vollkommen aus.
於 2024 年 3 月住了 1 晚
PM 於 2024年3月16日回覆
Hallo Pascal, vielen Dank, dass Sie sich die Zeit genommen haben und uns eine Bewertung hinterlassen. Wir freuen uns zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir hoffen, dass wir uns bald wiedersehen.

6/10 一般般

Jessica

家庭旅遊, 親子旅遊
Staff was really nice until checkout. They entered our room around 10 am when check out is at 11 am. Although apologetic, very awkward. It wasn't even for housekeeping. The front desk staff was rude during check out. But the check in process at night was easy and the guy was very nice. So it depends on who you get. They were painting and doing maintenance in front of our room during our stay which wasn't too bothersome but I can see it can be. They start at 8-9am and are very loud. But we were awake luckily beforehand. Lots of nicks on walls and water damage on the ceiling. But the pool was nice and breakfast was nice as well. Grab and go breakfast rather than a continental. Room was very spacious.
於 2024 年 3 月住了 2 晚
PM 於 2024年3月14日回覆
Hello Jesscia, Thank you for taking the time and leaving us a review. We are sorry to hear about your difficulties you had during your stay with us. We apologize for all the inconveniences you had with us. We hope you welcome you back for a better experience.

10/10 有夠讚

Hank

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great rooms, lots of space. Nice pool and hot tub.
於 2024 年 3 月住了 2 晚
DV 於 2024年3月13日回覆
Dear Hank, thank you for taking the time to give us your feedback. We are happy to hear you had a great experience with us and hope to welcome you back soon.

8/10 不錯哦

Mohammad

於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月31日回覆
Hello Mohammad, We appreciate the time you took to write us a review and are glad to see you enjoyed your stay. We hope you choose us again for your next stay!

8/10 不錯哦

Thayna

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
This was a wonderful place the only problem was that they decide to have workers working very early in the morning… we were made to wake up earlier than had planned to because of cleaning, grass cutting and leaf blowing in the morning. I don’t think these need to happen so early. Of course this all helps in the wonderful up keeping of the hotel - and it is indeed well kept, but management should consider having these happen after lunch as some people staying in the hotel are travelling and would like the opportunity to actually rest and not be forced awake by 8am
於 2024 年 3 月住了 1 晚
PM 於 2024年3月9日回覆
Dear Thayna, thank you for your feedback. We're glad you enjoyed your stay overall. We apologize for any inconvenience caused by the early morning cleaning activities. Your suggestion to consider scheduling these tasks after lunch is noted. We appreciate your understanding and hope to welcome you back for a more restful stay.

6/10 一般般

Josephine

於 2024 年 3 月住了 1 晚
Front desk 於 2024年3月25日回覆
Hello Josephine! We appreciate the feedback and look forward to you staying with us again!

10/10 有夠讚

Mikala

喜歡:整潔度和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Bree 於 2024年3月4日回覆
Mikala Thank you for your feedback we appreciate your stay here with us and hope to see you again in the near future.

10/10 有夠讚

Raffaele

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
This is a very clean and comfortable hotel. Has a nice swimming pool with lots of sun chairs and cabana-like shade. The breakfast is a grab and go. No dining area. But there’s a good selection of hot and cold items. Pleasantly surprised with this place.
於 2024 年 2 月住了 1 晚
PM 於 2024年2月28日回覆
Hello Raffaele, Thank you for taking the time and giving us a feedback. We are happy to hear you liked our amenities. We hope to welcome you back soon!

2/10 很糟糕

Aigul

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
PM 於 2024年2月28日回覆
Dear Aigul, we are sorry to hear about your experience. Please accept our apologies for any difficulties you encountered during your stay. We hope you welcome you back and provide you with a much better experience.

10/10 有夠讚

Viorel

喜歡:整潔度、員工素質和住宿環境和硬體
N/A
於 2024 年 2 月住了 1 晚
PM 於 2024年2月28日回覆
Hi Viorel, Thank you for taking the time and leaving us a review. We hope you welcome you back soon.

10/10 有夠讚

Michael

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Staff was very friendly.
於 2024 年 2 月住了 1 晚
PM 於 2024年2月24日回覆
Hi Michael, Thank you for taking the time and leaving us a review. We are glad that you enjoyed your stay with us and found our staff friendly.

10/10 有夠讚

Trevion

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Plenty of parking, quiet and secure. Sheets were a bit stiff but I'm a snob about that kind of thing. I slept well, regardless. The continental breakfast is a continental breakfast! It's fine. Plenty of Danish, fruit, juice and coffee. The water dispenser was a plus as well. One thing that stood out to me was the professionalism of the staff. It was bordering, dare I say, warmth? Everyone I passed acknowledged me and greeted me with a, "Good morning" salutation. It may be a small thing but it matters, and I appreciate it. I look forward to staying here on future trips to Bakersfield and have no problem recommending.
於 2023 年 11 月住了 3 晚
DV 於 2024年2月21日回覆
Hello Trevion, we are so delighted to hear you enjoyed our hotel and our breakfast. We are pleased to hear that our staff was friendly, as our main priority is to provide our guests with the best customer service. We hope to welcome you soon.

6/10 一般般

Anita

喜歡:整潔度
不喜歡:員工素質
Booked ADA room with Expedia. Wasn't placed in one by hotel. Had to insist and show Expedia booking. Given room far away from entrance and handicap parking. Safety locking bolt on door doesn't work well. Surface of room floor uneven near heating/ac unit. Will not stay in this property again due to large deposit charge to my credit card.
於 2024 年 2 月住了 1 晚
DV 於 2024年2月21日回覆
Hello Anita, we are sorry to hear you did not have a pleasant stay with us. If you were at all uncomfortable with your room, a call to the front desk we would have been more than happy to make you comfortable. As for the safety lock and the flooring, we will look into it right away thank you for bringing it to our attention. The deposit is just a hold for incidentals and our hotel policy we apologize for the inconvenience. Thank you for choosing to stay with us, take care.

8/10 不錯哦

Anita

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent staff and service! Convenient to freeway but quiet.
於 2024 年 2 月住了 1 晚
DV 於 2024年2月15日回覆
Thank you Anita, for taking the time to write us a review and rating. We are happy to hear that our location was convenient for you. We hope to welcome you again soon.

10/10 有夠讚

rogelio

於 2024 年 2 月住了 1 晚
Front Desk 於 2024年3月20日回覆
Hi Rogelio!We appreciate the review and hope to see you again soon!

8/10 不錯哦

Erma

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Bree 於 2024年2月7日回覆
Hello, Erma We Appreciate Your Feedback And Are Looking Forward To Your Future Stay With Us ,Thank You For Choosing The Hourglass Hotel.

6/10 一般般

Julie

喜歡:客房舒適度
於 2024 年 2 月住了 1 晚
Bree 於 2024年2月8日回覆
Hello Julie Thank you so much for your feedback and for choosing Hourglass hotel for your stay! we hope to see you again in the near future.

10/10 有夠讚

Robert

商務旅客
喜歡:整潔度、員工素質和客房舒適度
於 2024 年 1 月住了 1 晚
DV 於 2024年2月6日回覆
Hello Robert, thank you for your kind rating. We are happy to hear that you enjoyed your stay with us, we hope to welcome you soon.