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"Toilet kept plugging. We were told by the manager that we could not put toilet paper in the toilet and needed to put in the bin. That is disgusting! The room was in bad condition with stained furniture and beaten-up cheap cabinets. The kitchenette was a joke with no accessories other than a microwave and small refrigerator. The cabinets were completely empty. And finally, upon checking out we had to wait in the lobby for 15 minutes while our room was inspected as if we were trying to steal things. Not a nice send off at all. On the positive side, the grounds were beautiful and most of the staff was friendly and tried to be helpful. But there were too many problems for us to enjoy our stay."

"Excellent customer service. polite accomodating I give an overall excellent rating. nice hotel nice parking area enjoyed your buffet"

"Location is excellent especially if you are commuting via Victory Liner. All staff is friendly and helpful, breakfast selection is also good. Overall, I would recommend this hotel to anyone planning a trip in Baguio."

"It’s a relaxing place."

"Friendly and excellent service!"

"Clean, the staff is nice, and they have many options for their yummy breakfast. At night, if you're too lazy to go out for dinner, they have a good buffet on the rooftop."

"We enjoyed our 3-night stay in 1-bedroom unit. Facility grounds was very beautiful and well maintained. The unit was very clean and comfortable and fully furnished. The kitchen area was clean and well stocked with necessary amenities. We want to thank our host Zeny who was very kind and accommodating. We will definitely come again when we are in Baguio and will recommend to our friends and family. "