Ratings based on 911 Verified Reviews

4.7 out of 5
87% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jan 27, 2020
Service staff all consistently hospitable! Very well trained and accommodating!
Comment from Hotel Management
Feb 6, 2020 by Sera Pham, Hotel Management
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely
5 out of 5
by A verified traveler

Posted Jan 18, 2020
Good location, well staffed, all facilities were excellent and spacious. Well equipped gym and spa. Staff were always helpful
Comment from Hotel Management
Jan 20, 2020 by Sera Pham, Hotel Management
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely
5 out of 5
by A verified traveler

Posted Jan 8, 2020
Excellent service, amenities, location, food and views.
Comment from Hotel Management
Jan 9, 2020 by Sera Pham, Hotel Management
Dear Mr. Josh, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely
5 out of 5
by A verified traveler

Posted Jan 7, 2020 on Hotels
Comment from Hotel Management
Jan 8, 2020 by Sera Pham, Hotel Management
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely
5 out of 5
by A verified traveler

Little pricy but great

Posted Jan 3, 2020 on Hotels
Stayed there with my older brother it’s the best hotel probably in town Good location Great room/service Secure Little pricy for Vietnam
Comment from Hotel Management
Jan 6, 2020 by Sera Pham, Hotel Management
Dear Ms. Lili, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely
5 out of 5
by A verified traveler

Posted Dec 25, 2019 on Hotels
Comment from Hotel Management
Dec 25, 2019 by Sera Pham, Hotel Management
Dear Mr. Markus, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely
5 out of 5
by A verified traveler

Posted Dec 22, 2019
Comment from Hotel Management
Dec 23, 2019 by Sera Pham, Hotel Management
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely
5 out of 5
by A verified traveler from Ho Chi Minh City

Posted Dec 18, 2019
My stay at the Lotte Hotel Hanoi was the most pleasing experience I've ever had, staying at a hotel, in my life. Everything about my stay was amazing: the service, the staff, the views of the city, the room. I had intended to walk around Hanoi after checking in, but I was so pleased with everything the hotel had to offer (e.g. various mini events in the lounge, basking in the glory of the amazing room they gave me, the department store and restaurants downstairs, the views from the restaurants on the upper levels of the building as well as the views from the top of the tower...), so I actually stayed in the hotel for the majority of the time I was in Hanoi. If I were to travel to another destination with a Lotte hotel... I will absolutely book it, 100%.
Comment from Hotel Management
Dec 19, 2019 by Sera Pham, Hotel Management
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely
4 out of 5
by A verified traveler

Posted Dec 15, 2019 on Hotels
Great service and lovely room&breakfast. But the windows are not noise-cancelling. I can hear the horns from the street on 45th floor... a bit disturbing.
Comment from Hotel Management
Dec 16, 2019 by Sera Pham, Hotel Management
Dear Mr./Ms. Shan, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely
5 out of 5
by A verified traveler

The Place to Stay on Hanoi

Posted Dec 8, 2019 on Hotels
Everything was fantastic. Could not fault anything .
Comment from Hotel Management
Dec 9, 2019 by Sera Pham, Hotel Management
Dear Mr. Russell, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely,