Ratings based on 806 Verified Reviews

4.7 out of 5
86% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Shizuoka

Posted Oct 10, 2019
Very good stay as alaways
Comment from Hotel Management
Oct 11, 2019 by Sera Pham, Hotel Management
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely
5 out of 5
by A verified traveler from Westborough, MA

Posted Oct 8, 2019
Awesome. Super friendly and courteous staff. One of the nicest hotels I’ve been too
Comment from Hotel Management
Oct 9, 2019 by Sera Pham, Hotel Management
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely
5 out of 5
by A verified traveler

Posted Sep 14, 2019
This hotel is very clean with high quality tech. zzz
Comment from Hotel Management
Sep 16, 2019 by Sera Pham, Hotel Management
Dear Mr./Ms. Min, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely
5 out of 5
by A verified traveler

Posted Sep 12, 2019
Customer service, location, next to shopping mall, great view, 24hr gym, indoor heated swimming pool, TV channel selection. The room furnishing colour may not be to my liking.
Comment from Hotel Management
Sep 12, 2019 by Sera Pham, Hotel Management
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely
5 out of 5
by A verified traveler

Posted Sep 8, 2019
We had a great stay at the Lotte and I would highly recommend to anyone staying in the Hanoi area. The airline lost my bag and delivered it to the Lotte after I had checked out and the hotel staff went above and beyond to ensure the bag was returned to me. The hotel itself has an amazing view of the city and is quite new so everything is top notch. Thanks to all the Lotte staff for making our vacation a memorable one!
Comment from Hotel Management
Sep 9, 2019 by Sera Pham, Hotel Management
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely
5 out of 5
by A verified traveler

Posted Jul 16, 2019 on Hotels
The view was amazing and facilities was good. The shopping mall was very close, just besides the other main our hotel door.
Comment from Hotel Management
Jul 17, 2019 by Sera Pham, Hotel Management
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely
5 out of 5
by A verified traveler from New York

Posted Jul 14, 2019
The best hotel in Hanoi. Highly recommended. Great customer service and wonderful views of the city.
Comment from Hotel Management
Jul 15, 2019 by Sera Pham, Hotel Management
Dear Mr. Paul, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely
4 out of 5
by A verified traveler

Posted Jul 11, 2019
Staff very helpful and polite.
Comment from Hotel Management
Jul 12, 2019 by Sera Pham, Hotel Management
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely
5 out of 5
by A verified traveler

Posted Jul 9, 2019 on Hotels
Comment from Hotel Management
Jul 12, 2019 by Sera Pham, Hotel Management
Dear Mr./Ms. Jin Young, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely
5 out of 5
by A verified traveler

Posted Jul 7, 2019 on Hotels
Comment from Hotel Management
Jul 8, 2019 by Sera Pham, Hotel Management
Dear Ms. Marrylynne, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely