BTC City Tours

We stayed for five nights. Our arrival was miserable. We drove from Split. Our intention was to arrive by 8pm, but due to some delays, we arrived at 9:30pm. The reception had left at 9pm. The front door was locked. There was a note: call a local number to gain entry. Being from Canada, we tried to avoid costly cellular roaming fees and were travelling with data only (eSIM). So we couldn’t call the number. After trying to contact the property via Expedia (which failed), we finally enabled roaming (expensive), and were able to speak to the property and they talked us into locating keys in a lock box. The room we got was room 7…one of three attic rooms. We had to lug our suitcases way up to an attic level…the stairs were not lighted…and we finally, using the phone’s flashlight, were able to enter the room. This room was built between roof trusses and beams. To get into the beds required climbing over wooden beams while avoiding hitting one’s head on a slanted wall/ceiling. Accessing one bed required climbing under a steel rod while climbing over a wooden beam. Quite dangerous and not acceptable in terms of safety. We stayed in this room for the first night but insisted that we receive a better room. We moved into room 2, not an attic room, for the last four nights. Note…the photos of the attic room skillfully manage to conceal the hazards. The lower level room was much better. It was nice, but there weren’t enough places to stash belongings/towels, but it was clean & tidy

Wonderful Hotel, very new and clean.

The Hotel is in an ideal location is the big plus. Very disappointed in our arrival arrangements. Our reservation advised us to call before we arrived to get parking instructions and transport to the hotel instructions. The instructions to the parking facility were incomplete as to exactly where in the Mercsnte garage we were allowed to park. The reservation clerk we called was a “bit” impatient and was very rude and unhelpful about how we would get to the hotel. We had never been to Lubijiana before so didn’t understand the “Hotel Shurrle” service. We thought she was sending your own shuttle. We had not been advised about the shuttle’s that should be hailed. We ended up taking a cab and when we are the receptionists rude about our confusion. Better communication on our confirmation would have helped.