We got to the hotel early (1130) for a 3:00 entry. The room wasn't ready, but told to check back.
I checked back at 1:00, 2:15, and 3:05. The room still wasn't ready. The guy at 2:15 said he would put a special priority on the room...to no effect. The guy at 3:05 said he would put a special priority on getting our room ready, and he would notify us when it was ready--we were sitting near by to the check in desk.
We were never notified. I checked back at 3:40, and the room was ready.
Pretty sloppy and careless work by the staff, given that we were sitting in the hotel lobby since 11:30.
I wouldn't stay in the hotel again if given the chance.