Dear Pei-Yi, Thank you for your kind feedback. I am pleased to know that you enjoyed the room the view and the hotel services. We are centrally located so it's very convenient too.I understand that you found the parking charges steep. However we do charge much lesser in comparison to other hotels in the surrounding vicinity. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Savio Assistant Manager

Dear Tai Thank you for taking the time to comment regarding your recent visit to our hotel. Our rooms are spacious and I agree the hotel is aged and our team is working hard to ensure that the facilities are presented in an immaculate condition. There are roadwork's taking place on Albert Street which is due to the upgrade of the city's rail link network. We do apologise for any inconvenience caused and suggest guests to drive into our hotel car park from Mills Lane for drop off and Pick up. We are glad that you found the rooms spacious and value for money. Thank you again for your feedback and choosing to stay with us. Kind regards Kesh Nand Operations Manager

Dear Michael Klapperich, Thank you so much for your excellent review! We're thrilled to hear that you really enjoyed your stay with us and that everything exceeded your expectations.It's fantastic to know that you appreciated the great views and were pleasantly surprised by the balcony. We're glad that our convenient location provided easy access to Queen Street shopping, and we're pleased that you found our staff to be friendly and accommodating.Your perfect rating means a lot to us, and we're delighted that we could contribute to a wonderful experience for you. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Thank you for choosing to stay with us, and we can't wait to welcome you back for another fantastic stay in the future!Warm Regards,Mua-Nikki LeuilaAssistant ManagerThe Sebel Quay West Auckland

Dear Ezra,Thank you for taking the time to share your feedback following your recent family trip with us. We genuinely appreciate your kind words, and we're thrilled to hear that you loved your stay and enjoyed exploring our beautiful city.We're delighted that you found our location convenient, with stores and restaurants nearby, and that everything was to your satisfaction. Providing a wonderful experience for our guests is our top priority, and we're glad we could contribute to your first family trip being a memorable one.Thank you for choosing to stay with us, and we look forward to welcoming you and your family back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager

Dear Molly,Thank you for sharing your feedback following your recent stay with us. We genuinely appreciate your kind words, and we're delighted to hear that you had a positive experience with our staff and found our location to be perfect.Providing friendly and attentive service to our guests is our top priority, and we're thrilled that our staff made a positive impression on you. Additionally, we're glad to know that our location suited your needs during your stay.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager

Dear Susan,Thank you for sharing your feedback following your recent stay with us. We genuinely appreciate your insights, and we're glad to hear that overall, you had a great experience with us.We apologize for any inconvenience caused by the ongoing renovations, and we appreciate your understanding during this time. We're pleased to know that despite the renovations, you still found our property to be a great place to stay, and we're delighted to hear that you plan to return in the future.Thank you for the shout-out to Up cafe in the Sebel. We're thrilled to hear that you had a wonderful experience there and that you would recommend it. Providing excellent amenities for our guests is important to us, and we're glad that Up cafe exceeded your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager

Dear Davin,Thank you for taking the time to share your feedback following your recent stay with us. We genuinely appreciate your insights, and we're glad to hear that overall, you had a positive experience.We apologize for any inconvenience caused by the condition of the bathroom. Your feedback regarding the tiredness of the bathroom has been noted, and we will review it carefully as we plan for future renovations and improvements.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager

Dear Bevin Brett, Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience during your stay with us.It's great to know that you found your apartment spacious and perfect for your group, and that the kitchen met your needs. We're delighted that you found our staff to be friendly and helpful - providing excellent service is always our goal.We're also glad to hear that the ongoing renovations didn't cause any inconvenience for you. Your comfort and satisfaction are our top priorities, and we're pleased that we were able to ensure a seamless experience for you despite the renovations.Thank you for your perfect rating and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Warm Regards,Mua-Nikki LeuilaAssistant ManagerThe Sebel Quay West Auckland

Dear Jack Majopian, Thank you for your excellent review and perfect rating! We're thrilled to hear that you enjoyed your stay with us and that our location close to everything met your needs perfectly.Ensuring our guests have easy access to nearby attractions and amenities is important to us, and we're glad that you found our location convenient.Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Warm Regards,Mua-Nikki LeuilaAssistant ManagerThe Sebel Quay West Auckland

Thank you Trevor for your review.Happy New Year!

Hi Rochelle, We appreciate you taking the time to post a feedback of your recent stay and what a delight it is to read that you had a wonderful experience. The team strives to provide an outstanding experience and we are glad that you were able to experience this. Thank you again for your feedback and we look forward to seeing you again. Warm regards, Kesh General Manager