2/10 很糟糕
wing wong，hong kong
2017 年 10 月 4 日
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Do not reserve this apartment
We had rented lots of apartments through Expedia before at different countries, but we haven't experienced this kind of bad service before !!! We reserved 2 nights but finally we hadn't lived in, and we CANNOT get the total refund until now !!!!
The story is that when we checked in at night around 10:00pm which we had informed supplier before, we toke the key at he locker and arrived the apartment, however, the apartment was NOT clean up yet!! As we didn't have any local phone but so lucky that we found a nice guys to help us to call the apartment hotline.
While we request for a clean apartment, the supplier said they could not and ask for us to stay in that unclean apartment so they will clean up the room next morning !!!!
We could not accept that so we feedback to them and ask for changing the room, at the same time, we cc Expedia customer email in our email conversation too.
Then, the most ridiculous things happened!!! Supplier said it is because our fault as we checked in late so they could not found out the room was not clean up yet !!!
They would not refund!!!
It was almost 01:00 midnight and my parents were so tired, so we needed to found another place to sleep !!
providing a hygiene service is the basic standard that all service providers should have , and also , should provide before the customer check in !!!!
wing wong
於 2017 年 9 月住了 2 晚