The check in process was terrible. Check in is as 4pm. I arrived around 4:15 to a very long line. I reached the desk around 5pm to be told my room still wasn’t ready. We had plans for dinner before a concert at 7:30 so after waiting 45 minutes in line, this was disappointing. They said they would call me when the room was ready. We drug the luggage back to the parking garage and went to dinner. By 6:30, we were finished and still no call. I called, and they said I could check in. We finally got in the room at 7. I asked for late check out, which I had to argue for. I thought I was being very reasonable, I couldn’t use my room for 3 hours, staying an extra 2 was all I asked for. The elevators were very crowded and slow. People were waiting for long periods of time, one customer said after 30 min wait the day prior they just did 21 flights of stairs. The room itself is ok. It was outdated but clean with a comfortable bed.