I want to give feedback regarding an issue we encountered during our stay at your hotel,which left us feeling quite uncomfortable.
Throughout our stay ,we were not Provided with a room key for our accommodation.Instead , the staff had to use a master key to grant access to our room each time.While,we appreciate the staff's assistance ,the situation caused us significant discomfort and a sense of insecurity,as it deviated from the standard expectations of privacy and convenience.
We choose your hotel for its reputation for quality service which is missing this stay