Awful experience. Checked into the hotel around 10pm and went to our room only to find a boiling hot, cramped, stuffy, smelly environment. Disappointingly there was no cot in our room, so we called reception immediately and said there was no cot, could we have one please. The receptionist declared that we should have told them in advance, but she would see if she could get one and come back to us. As time ticked by and we almost died with the heat in the room, with the truly pathetic aircon that couldn't cope with the heat clearly, we heard nothing. I then went to reception around an hour later to discover that the receptionist we spoke to had gone home for the evening (without telling us). Having then explained to the new receptionist that we needed a cot, he said he would get us one in the morning. Completely useless for us given we were staying one night. The guy couldn’t be bothered trying to help and claimed it had to be set up by the cleaning staff, i explained i was totally fine setting it up and all he needed to do was hand me the stuff but he refused. Having given up with the most unhelpful receptionist, we were forced to find a new hotel. 1 because there was no way we could sleep in that sauna and 2 because our 1 year old baby needed a cot. Thankfully the hotel across the road were happy to give us a room, with a cot but i had to set it up myself which i was happy to do. The receptionist then became aggressive as we moved our bags wanting the room key back.
