Dear YING, thank you for the time you spent to share your feedback and to evaluate the hotel at its highest level. I am very glad to see that you were absolutely happy with your visit. Team members are making the difference and I am very happy to see that you underlined it. I am looking forward to meeting you in Hilton Astana upon your next visit to the city. Best regards, Stephan Reiter | General Manager | Hilton Astana

Dear guest,First and foremost, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. We would like to apologize for any inconvenience you experienced during your stay. We take your comments seriously and will address the issues you mentioned regarding the quality of food and room temperature with our team. We strive to provide a comfortable and enjoyable experience for all our guests, and we appreciate your insights as they help us improve our services. We hope that the next time you stay with us at Hilton Astana, we will provide you with the conditions to change your impression of us.

Dear Guest,Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that your stay with us at Hilton Astana lived up to the expectations.We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,

Dear Olga, warm greetings from Hilton Astana! First and foremost, thank you for having chosen Hilton Astana as the hotel of choice for your recent stay. Also, we would like to thank you for taking moment to participate in this survey. We are thrilled to hear that you had an enjoyable experience during your stay. It brings us great joy to know that our facilities and the service provided by our team members met your expectations and contributed to a comfortable and pleasant stay. Looking forward to welcoming you again as a guest at Hilton Astana! Best Regards, Leo Holli / Cluster General Manager / Hilton Astana

Dear Kristina, thank you for taking moment to participate in this survey and for the highest rate given to Hilton Astana! I am pleased to know that you have found your stay to your liking – such feedback is always a great compliment and praise for my Team and me personally. Looking forward to welcoming you again as a guest at Hilton Astana!

Dear Valentina,thank you for taking the time to share your feedback regarding your stay at our hotel! We are very sorry for the inconvenience caused to you - we will definitely take all necessary measures to eliminate these problems so that this does not happen again in the future. We will be glad to see you again and promise to provide you with impeccable service and comfort!

Dear Ersen, thank you for the time that you have given to the feedback! Please accept my sincere apologies that we haven't exceeded your expectations. Any feedback from guests is very important to us, since we always strive to improve the quality of service at Hilton Astana. We have conducted a thorough analysis of each point of your comment and have taken all necessary measures. I hope that in future I will have an opportunity to greet you as our guest at Hilton Astana and Make it Right!

Dear Ronald, thank you for having chosen Hilton Astana as the hotel of choice and for taking the time to share your feedback about your recent stay. We sincerely apologize for the inconveniences you experienced during your visit. Your honest observations are incredibly valuable to us as we continuously strive to improve our services and facilities. Rest assured, we are actively addressing the issues you raised, including the slippery pool area, non-slip tiles in the shower, staff responsiveness to "do not disturb" requests, air conditioning effectiveness, key replacement procedures, sink stopper functionality, and overall service provided by our staff. Your feedback is instrumental in helping us make the necessary improvements to enhance our guests' experience. We apologize for falling short of your expectations on this occasion, and we genuinely hope to have the opportunity to welcome you back in the future, where we can provide you with a much-improved stay. If there is anything else we can assist you with, please feel free to reach out to our front desk team. Your satisfaction is our utmost priority, and we are here to ensure you have a comfortable and enjoyable stay. Best Regards, Leo Holli / Cluster General Manager / Hilton Astana

Dear Hong, warm greetings and thank you for making Hilton Astana as the hotel of choice for your recent stay and for taking time to provide us with your valuable feedback. We are indeed pleased to learn that you have enjoyed your stay with us. We do hope to see you return soon. Best Regards, Hotel Team / Hilton Astana

Dear SUNKYOO, thank you for taking a moment to share your experience and for the highest rate given to Hilton Astana! I am pleased to know that you have found your stay to your liking. I hope that the incident with door lock did not affect your overall experience. I have considered your feedback and passed it on to the responsible head of department to avoid similar situations in the future. Looking forward to welcoming you again as a guest at Hilton Astana! Best Regards, Alan Stocker / Cluster General Manager / Hilton Astana

Уважаемая Yevgeniya! Благодарю Вас за время, уделенное на опрос, и за Вашу наивысшую оценку отеля Hilton Astana! Я рад, что Вы провели у нас прекрасное время. Также я хочу выразить свою благодарность за все Ваши ценные комментарии, которые Вы оставили - подобная обратная связь всегда является наивысшим комплиментом для моей команды и меня лично. Жду с нетерпением возможности поприветствовать Вас снова в качестве гостя Hilton Astana! С уважением, Алан Стокер / Директор группы отелей / Hilton Astana

Dear Dennis, thank you for taking moment to participate in this survey and for the highest rate given to Hilton Astana! I am pleased to know that you have found your stay to your liking – such feedback is always a great compliment and praise for my Team and me personally. Looking forward to welcoming you again as a guest at Hilton Astana! Best Regards, Alan Stocker / Cluster General Manager / Hilton Astana

Dear SHIGEKI, thank you for taking moment to participate in this survey and for the highest rate given to Hilton Astana! I am pleased to know that you have found your stay to your liking and also were able to appreciate the location of the hotel – such feedback is always a great compliment and praise for my Team and me personally. Looking forward to welcoming you again as a guest at Hilton Astana! Best Regards, Alan Stocker / Cluster General Manager / Hilton Astana

Dear Tibor, thank you for taking moment to participate in this survey and for the highest rate given to Hilton Astana! I am pleased to know that you have found your stay to your liking and highlighted our level of service – such feedback is always a great compliment and praise for my Team and me personally. Looking forward to welcoming you again as a guest at Hilton Astana! Best Regards, Alan Stocker / Cluster General Manager / Hilton Astana

Dear Brandon, thank you for taking the time to share your feedback regarding your stay at our hotel! We are very sorry for the inconvenience caused to you - we will definitely take all necessary measures to eliminate these problems so that this does not happen again in the future. We will be glad to see you again and promise to provide you with impeccable service and comfort!Best Regards, Alan Stocker / Cluster General Manager / Hilton Astana

Уважаемый Гость Yevgeniya, Благодарю Вас за время, которое Вы уделили на прохождение опроса касательно Вашего пребывания в отеле Hilton Astana, и за наивысшую оценку отеля! Мне было приятно видеть, что ваше пребывание прошло отлично, и вы смогли насладиться отдыхом с нами, и даже выделить уровень обслуживания наших сотрудников - подобная обратная связь является наивысшим комплиментом для моей команды и меня лично. Жду с нетерпением возможности снова поприветствовать вас в качестве гостя! С уважением, Алан Стокер Директор группы отелей Hilton Astana

Dear Dmitri, Thank you for the time that you have given to the feedback! Unfortunately, I see that you haven't been fully satisfied with your stay, and I want to express my sincere apologies for that. I hope that next time you will choose Hilton Astana ang give us an opportunity to Make it Right! Looking forward to welcoming you again at Hilton Astana! Best regards, Alan Stocker | Cluster General Manager | Hilton Astana

Dear Amy, Thank you for the time that you have given to the feedback! I am happy that you have spent a good time with us. Looking forward to welcoming you again at Hilton Astana! Best regards, Alan Stocker | Cluster General Manager | Hilton Astana

Dear Hiroshi, Thank you for your time dedicated to the survey and for the highest rate given to the hotel! I am pleased to know that you have found your stay to your liking. Looking forward to welcoming you again at Hilton Astana as our valuable guest! Best Regards, Alan Stocker / Cluster general Manager / Hilton Astana

Dear Guest, Thank you for all the valuable comment you have left regarding your stay with us! We are happy that you have highlighted the cleanliness of the hotel and helpfulness of staff. We are looking forward to welcoming you again at Hilton Astana as our valuable guest!

Dear Mayya, Let me express my gratitude for the time you have spent for the survey! I am pleased to know that you consider Hilton Astana a good place to stay. I would be happy to receive any comments or details towards your stay, since each guest's feedback is meaningful for us and we use it to improve the level of our service to make your future stays even better! Looking forward to welcoming you again at Hilton Astana! Best Regards, Stephan Reiter / General Manager / Hilton Astana

Dear Guest, Thank you for your valuable time dedicated to the survey and for the highest rate given to Hilton Astana! I am happy that you have spent a great time with us. Looking forward to welcoming you again at Hilton Astana!

Dear Guest, Thank you for your valuable time dedicated to the survey and for the highest rate given to Hilton Astana! I am happy that you have spent a great time with us. Looking forward to welcoming you again at Hilton Astana!

Dear Ashley, many thanks for taking the time to share your feedback about your recent stay at Hilton Astana. I sincerely appreciate your feedback and I am happy to see that you marked all sections with the highest evaluation. I am looking forward to welcome you in Hilton Astana upon your next visit to the city. Regards,

Dear Kairat, many thanks for choosing the hotel Hilton Astana and sharing your experience. Hope that you and your beloved ones are healthy and safe now. Hope to see you back soon in Hilton Astana upon your next visit to the city. Regards, Stephan Reiter | General Manager | Hilton Astana

Dear Fabio, many thanks for choosing the hotel Hilton Astana and sharing your experience. Special thanks for underlighting our breakfast options and notes regarding the dinner at the restaurant. We definitely investigate this matter in order to deliver the best expectations in the near future. Hope to see you back soon in Hilton Astana upon your next visit to the city. Regards, Stephan Reiter | General Manager | Hilton Astana

Dear Anonymous, many thanks for taking the time to share your feedback about your recent stay at Hilton Astana. I sincerely appreciate your feedback and I am happy to see that you marked all sections with the highest evaluation. I am looking forward to welcome you in Hilton Astana upon your next visit to the city. Regards, Stephan Reiter | General Manager | Hilton Astana

Thanks for your review

Dear Nicole, thank you for the time you spent to share such positive feedback and to evaluate the hotel at it's highest level. I am pleased to see that you enjoyed your stay with us. Looking forward to welcoming you to Hilton Astana upon your next visit to the city. Best regards, Stephan Reiter | General Manager | Hilton Astana

Dear David, many thanks for taking the time to share your feedback about your recent stay at Hilton Astana. I sincerely appreciate your feedback and I am happy to see that you marked all sections with the highest evaluation. Looking forward to welcoming you to Hilton Astana upon your next visit to the city. Best Regards, Stephan Reiter | General Manager | Hilton Astana

Dear guest, thank you for the time you spent to share such positive feedback and to evaluate the hotel at its high level. I am pleased to read that you enjoyed our service and facilities. Team members are making the difference and I am very happy to see that you underlined it. I am looking forward to meeting you in Hilton Astana upon your next visit to the city. Best Regards, Stephan Reiter | General Manager | Hilton Astana

Dear Maiya, Thank you for your time to share the feedback about your recent visit to Hilton Astana and for the highest ratings. I am pleased to see that you enjoyed your stay with us. I will be looking forward to welcoming you back to Hilton Astana upon the next visit to the capital. Best regards, Stephan Reiter | General Manager | Hilton Astana

Dear INGRIDA, many thanks for choosing the hotel Hilton Astana and your time to share your experience. I am looking forward to meeting you in Hilton Astana upon your next visit to the capital. Best Regards, Stephan Reiter | General Manager | Hilton Astana

Dear Anonymous, thank you for the time you spent to share such positive feedback and to evaluate the hotel at its highest level. I am pleased to see that you were absolutely happy with your stay. I will be more than happy to welcome you to Hilton Astana upon your next visit to the city. Best Regards, Stephan Reiter | General Manager | Hilton Astana

Dear Anonymous, many thanks for taking the time to share your feedback about your recent stay at Hilton Astana. I sincerely appreciate your feedback and I am happy to see that you marked all sections with the highest evaluation. I am looking forward to welcoming you in Hilton Astana upon your next visit to the city. Best Regards, Stephan Reiter | General Manager | Hilton Astana

Dear Anonymous, thank you for the time you spent to share your feedback and to evaluate the hotel at its highest level. I am pleased to see that you were absolutely happy with your stay. I am looking forward to meeting you in Hilton Astana upon your next visit to the city. Best Regards, Stephan Reiter | General Manager | Hilton Astana