For one, the check in person, Friday the 24th evening, had her child with her. She was also very mechanical, little eye contact. Everything the hotel has to offer, she relayed with her head down, I guess preparing my keys. The shuttle needs to be more accommodating and the little tiny walkway to get in the shuttle, has overgrown bushes. Making the walkway extremely difficult for people with strollers and otherwise. Sheetrock patchwork exposed isn’t a great look. The elevator jumps or jolts as it stops at the floors, making you wonder if you’ll get trapped. For the money spent on the rooms you just expect better. You come to Asheville because you’re usually attending an event of some sort. I’ll be staying elsewhere with kinder, accommodating staff and shuttle service.