Find Family Hotels in Ascot

"Basic as hell rooms but clean! Pod makes this hote "

"We loved it. Great social space and games. Massive comfy beds"

"There was no obvious porterage on arrival and departure."

"A"

"Its our second time staying there. It was clean. The staff was friendly."

"Terrible. No water, no plugs by the bed, a shower door that sounds like it’s going to fall over and break. This is a never been renovated Sofitel. Do not Stay here. Staff were completely blank. Could not even get a basic necessity like water delivered. Waited an hour and had to walk to reception. "

"Air con was ridiculously on a timer. Rang reception BOILING hot at 11.30pm and was told "it's on a timer, there's nothing we can do". So the aircon (despite having cooled the room down to 18degrees as we set it to, to be able to sleep) automatically sets back to heat the room up to 22 degrees, not matter what aircon temperature you set it to. Unsleepable."

"My stay itself was great - the third time I’ve stayed at this hotel, and the location, vibe, rooms and staff have been great. However, my opinion of the hotel has gone downhill since I asked them to return to me a water bottle I’d left in the room and they asked for £20 for the service! (Which would cost c£5 through Royal Mail. Even adding a small amount for packaging, they are clearly profiteering rather than looking after guests). I then asked if they could keep it for me until I return to London and they said they could not, and my only option was to pay the £20. I’ve gone from loving this hotel, and it being my ‘go-to’ for London trips, to feeling ripped off by then. Oh, and by the way, I also paid the optional £8 service charge when I checked out as the team had been lovely - how can they take this money then look to profit from guests misadventure. Rant over. "

"Old and outdated and very dirty"