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"We stayed three nights over Easter at Capelongue, just one day after opening for the season—and unfortunately, it showed throughout. Check-in was poorly managed. We arrived at 12:30 with a pre-confirmed early check-in, yet no one could tell us when the room would be ready. We were sent to lunch (which was good), but even at 15:10 the room was still not available. When we pointed out that Expedia listed check-in from 15:00, we were told it was actually 16:00. We were eventually given the room shortly after, but the process felt disorganised. We booked a Deluxe Terrace but were given what seemed to be one of the smallest in that category, in the older part of the hotel. No seating area as shown in photos, visible dust, and a terrace next to the parking with a loud AC unit running constantly. It’s hard not to wonder whether booking via Expedia influenced the room allocation. Service lacked consistency: pool towels not cleared or set up properly, pool water not very clean, and empty glasses left around. Basic standards were missing. On the positive side, the food was good and restaurant service attentive, and the property is visually appealing. Overall, however, the experience fell short. Would return, but not at the start of the season."

"Wonderful staff and hotel!"

"Chambre a rénover , petit dej a améliorer ( oeuf brouillé et lard froid) ,climatisation bloquée , surmatelas qui se déchire . Bref, un bon rafraîchissement à réaliser "

"Pool was very nice but there was no service."

"10/10 hotel. We checked in around 7:30 pm, walked over to a charming outdoor restaurant, enjoyed the very large room, had a lovely buffet breakfast under the shade of mulberry trees, and were able to relax by the pool well after we checked out. Great amenities, staff, and overall set up. "