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貝斯特韋斯特普拉斯阿普爾頓機場 - 購物中心飯店的評分

2.5 out of 5
貝斯特韋斯特普拉斯阿普爾頓機場 - 購物中心飯店
1565 N Federated Dr, Appleton, WI

評論

8.6

有夠讚

10 分，有夠讚；1001 則評論中有 525 則" "
8 分，不錯哦；1001 則評論中有 282 則" "
6 分，一般般；1001 則評論中有 104 則" "
4 分，不太好；1001 則評論中有 56 則" "
2 分，很糟糕；1001 則評論中有 34 則" "

8.6/10

整潔度

8.8/10

員工素質

8.4/10

設施服務

8.4/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Christian，Kissimmee

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚

2/10 很糟糕

Brenda

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We accepted a hole punched in the bathroom door upon arrival. The bathroom was not cleaned, had medicine on floor from previous tenant. Next day, dirty towels or trash not picked up. Asked for that twice. Shower Curtain would not close. 2nd day, someone left a bag of trash outside our door. Last day, the front desk clerk had an attitude that was beyond acceptable. We chose to leave before the next day. Unacceptable for a Best Western Plus facility. Reported it to the manager, no response. Reported this to Best Western Franchise.
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Thomas

喜歡：整潔度、員工素質和住宿環境和硬體
Very nice room. We had a hot tub in our spacious room.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Bruce

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The gentleman that checked us in was friendly, the hotel was clean, our room was nice, clean and tidy. Very close to the stadium and shopping. Always stay here when we come down.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月13日回覆
I am glad you enjoyed your stay. We look forward to see you again.

10/10 有夠讚

michele，Gladstone

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Great
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Carl

喜歡：整潔度和住宿環境和硬體
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Pranav

於 2024 年 4 月住了 1 晚

6/10 一般般

Diane

情侶出遊, 團體旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
We were disappointed that the hot tub was not operating. Other than that, the hotel was fine, and the breakfast was adequate.
於 2024 年 4 月住了 1 晚
GM 於 2024年5月1日回覆
I apologize for the hot tub not working, I have been working with the pool people to get it up and running, and unfortunately, we have run into another issue, so again I apologize.

10/10 有夠讚

DIOSMANY

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Gracias
於 2024 年 4 月住了 2 晚
GM 於 2024年5月13日回覆
Thank you, we look forward to see you again

10/10 有夠讚

Cathe

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
friendly helpful staff
於 2024 年 4 月住了 1 晚
GM 於 2024年5月13日回覆
Thank you for the review, I will let me staff know they are doing great. We look forward to your next stay.

10/10 有夠讚

Alma

於 2024 年 4 月住了 3 晚

10/10 有夠讚

Brenda，Wausau

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very enjoyable.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Paul

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Bruce

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Comfotable but dusty in the room and main lobby. Not a huge deal, but no lights in breakfast dining area in the morning.
於 2024 年 4 月住了 1 晚
GM 於 2024年5月1日回覆
I apologize for the issues, I did talk to staff about the lights in breakfast and that they make sure not to forget to turn them on.

6/10 一般般

Reilly

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Seems the hotel might be a bit short on staff. Elevator and stairwells were pretty dirty. Candy on the floor in the elevator and a core of an apple that looks like it’s been sitting in the stairwell for a few days. They put us in a suit as they didn’t have the room I booked ready for us at check-in. However the first suit we went in had a sewer smell so they gave us a second room. This second room was perfect. Staff are extremely friendly and welcoming and glad to assist with the issues.
於 2024 年 4 月住了 1 晚
GM 於 2024年5月13日回覆
Sorry for the issues you had, we are working extremely hard to fix these problems, we look forward to having you stay with us in the future.

8/10 不錯哦

LINDA M

家庭旅遊
喜歡：員工素質和住宿環境和硬體
The room was spacious and beds comfortable. Room LOOKED clean, but Cleaning Service must spray room fresheners which are not necessary. The fragrance gave me a terrible headache, so we opened a window to let in fresh outside air and left for 4 hours. Check in and checkout were easy and convenient. Desk clerks were friendly. I was very amazed manager could do anything with fingernails as long as they are! Lol Breakfast foods were fresh, hot, and very good. Please consider switching out your cleaning products (with the very strong aroma) for more toxic-free choices. Perhaps you can have a Norwex Consultant meet with your cleaning crew to educate them on using safer products for their health as well as your guests.
於 2024 年 4 月住了 1 晚
GM 於 2024年5月13日回覆
I have discussed this with my cleaning staff, and are making sure things are getting done right. I apologize for the issues you had.

10/10 有夠讚

Shelly

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Could not hear traffic
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Roger

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Maija

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
had a great stay in a suite for easter, pool was closed 2 days so we only got to swim once. we had a jacuzzi in the room so it was kinda a hot tub.
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Gary

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quiet and relaxing
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Austin

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Jamie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was clean and the staff was nice.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Kylie

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Checking is easy, rooms are clean and updated. Pool area was nice.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Jim and Linda

情侶出遊
Very nice rooms. Good location.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Sergio Carlos

於 2024 年 3 月住了 3 晚

6/10 一般般

Cynthia

於 2024 年 3 月住了 1 晚

8/10 不錯哦

Jan，Eagle River

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Therecwere no lights working in the entire parking lot or entry way. Very dark getti g from car to the building with luggage.
於 2024 年 3 月住了 1 晚
GM 於 2024年3月27日回覆
I want to apologize for this, the lights are automatic and for some reason they had not turned on, I did have my maintenance fix it.

6/10 一般般

Ashley

喜歡：整潔度和員工素質
Hot tub out of order. Pool not the cleanest. It was one of the main reasons for choosing this hotel. Very noisy! Front desk staff nice. Probably would not book again.
於 2024 年 3 月住了 1 晚

6/10 一般般

Michele

家庭旅遊
喜歡：員工素質
We stayed here because they had a hot tub but that was closed. The shower curtain was dirty and wouldn’t stay closed and no hot water, just barely warm and not a strong stream.. also no housekeeping and when I made the bed the comforter under the sheet was horribly filthy. Had a hard time sleeping after seeing that. Staff was super friendly.
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Mark

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
不喜歡：整潔度
Staff was friendly. The room was clean. The hallways, stairs, and elevator were all in need of vacuuming.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Jeremy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room is clean and whirlpool tub is awesome
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Rita

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was fine. Beds were comfortable, plenty of hot water. Breakfast was a little bare - eggs, waffles, cereal, packaged yogurt, not much fruit selection. The towels are a bit thin, but otherwise, it was good value for the price. Had no safety issues, staff was very helpful.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Karol

喜歡：整潔度、員工素質和住宿環境和硬體
Nice clean area
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Ashley

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Amy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚

4/10 不太好

Wendy

團體旅遊
不喜歡：員工素質
Honest and horrible
My stay was not the best. Wanted to relax in hot tub, out of service and must have been for awhile. It looked disgusting. In our room you had to unplug the microwave every time you wanted to use it, to reset it. And in the morning when I wanted a cup of coffee the coffee maker did not work. No one was at the desk, so you waited and waited and waited.
於 2024 年 2 月住了 1 晚
AM 於 2024年2月5日回覆
Sorry you did not enjoy your stay, The hot tub is on the website as out of order, also The coffee machine does work, and their is also 24 hour coffee in the coffee pots next to it. I have sent maintenance to look at microwave as this is the first time hearing of this issue. I apologize for that issues you had.

10/10 有夠讚

Taryn

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I really enjoy staying there.
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Isabel

團體旅遊
喜歡：整潔度
Overall, a good stay if you’re on a budget. Seems short staffed and the staff I encountered wasn’t over friendly but no one was rude either. The room is basic and could use fresh paint but the beds were comfortable. It’s in a good area close to restaurants and shopping.
於 2024 年 1 月住了 3 晚

8/10 不錯哦

Drew

喜歡：整潔度和客房舒適度
不喜歡：員工素質
於 2024 年 1 月住了 1 晚

6/10 一般般

Courtney

情侶出遊
不喜歡：設施服務
They could have told us the hot tub was down and out of service.
於 2024 年 1 月住了 2 晚

8/10 不錯哦

Cheryl

團體旅遊
Everything is good but one plm is heat that can smell gas and nice one person sent me to another room. Thank you.
於 2024 年 1 月住了 1 晚

6/10 一般般

Michael

商務旅客
喜歡：住宿環境和硬體和客房舒適度
Appleton during wintertimes
於 2024 年 1 月住了 6 晚

8/10 不錯哦

Tammy

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We loved the family suite we booked. Very very nice. Alot of room. A little bummer, the hot tub was out of order. The kids loved the pool, but the pool itself was falling apart. Large cracks, actually a few holes in the concrete, they reported that there were actual small piles of stone in the corners. Weird.
於 2024 年 1 月住了 2 晚

8/10 不錯哦

Jaime

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Brandon

喜歡：整潔度、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Kevin

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location, cleanliness, staff very friendly.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Angela

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Three hotel is clean and the staff is friendly. Check in as smooth.
於 2024 年 1 月住了 1 晚

2/10 很糟糕

Janel

於 2024 年 1 月住了 2 晚

10/10 有夠讚

Lori

喜歡：整潔度和住宿環境和硬體
於 2024 年 1 月住了 1 晚

6/10 一般般

Joan

喜歡：整潔度
不喜歡：住宿環境和硬體
Overall the property was okay, the bathroom in our room, the shower pressure was not good. had to tie a towel around the stopper for the water to flow thru the shower head. The bathroom sink drain, ran very, very slow.
於 2024 年 1 月住了 1 晚