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Best Western Plus Hotel Carlton

4.0 star property
Travelers find a peaceful lakeside retreat where nature surrounds them and attentive staff anticipate their needs at this tranquil getaway spot

Choose dates to view prices

Best Western Plus Hotel Carlton near Lake Annecy offers an eco-friendly stay with practical amenities. Guests enjoy in-room WiFi, easy luggage storage, and helpful multilingual staff. The attentive team consistently creates memorable experiences for visitors.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Bar
The current price is NT$4,301
NT$4,922 total
includes taxes & fees
May 25 - May 26

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About this property

Best Western Plus Hotel Carlton

  • Upscale hotel near Lake Annecy
  • Best Western Plus Hotel Carlton provides amenities like dry cleaning/laundry services and a bar. Guests can connect to free in-room WiFi.
  • Additional perks include:
    • Buffet breakfast (surcharge), self parking (surcharge), and an elevator
    • A 24-hour front desk, a front-desk safe, and smoke-free premises
    • Multilingual staff, a reception hall, and luggage storage
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 55 individually decorated rooms feature perks such as air conditioning, in addition to amenities like free WiFi and safes.
  • Other conveniences in all rooms include:
    • Recycling and LED light bulbs
    • Bathrooms with eco-friendly toiletries and shower/tub combinations
    • 26-inch flat-screen TVs with satellite channels
    • Heating, daily housekeeping, and desks

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out fee: EUR 200.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

All guests, including children, are required to present a valid government-issued ID card or passport at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day

Up to 44 lbs per pet

Food and water bowls are available

Children and extra beds

Children are welcome

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.60 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 11 for children
  • Covered self parking fee: EUR 26 per day
  • Pet fee: EUR 10 per pet, per day
  • Late check-out fee: EUR 200.00

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 May
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Is Best Western Plus Hotel Carlton pet-friendly?

Yes, this property allows pets with a maximum weight of up to 44 lbs per pet. There's a fee of EUR 10 per pet, per day.

How much does it cost to stay at Best Western Plus Hotel Carlton?

As of 2026/5/20, prices found for a 1-night stay for 2 adults at Best Western Plus Hotel Carlton on 2026/5/25 start from NT$4,301, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for EUR 26 per day. Limited spots are available. There is free parking nearby.

What time is check-in at Best Western Plus Hotel Carlton?

Check-in start time: 3 PM; Check-in end time: 2 AM.

What time is check-out at Best Western Plus Hotel Carlton?

Check-out is at 11:00 AM. Late check-out is available for EUR 200.00.

Where is Best Western Plus Hotel Carlton located?

Located in Annecy Old Town, this hotel is within a 10-minute walk of Notre-Dame-de-Liesse Church and Lake Annecy. Thiou and Centre Commercial Courier are also within 5 minutes. Annecy Station is only a 3-minute walk.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 414 out of 944 reviews
Rating 8 - Good. 367 out of 944 reviews
Rating 6 - Okay. 116 out of 944 reviews
Rating 4 - Poor. 34 out of 944 reviews
Rating 2 - Terrible. 13 out of 944 reviews

Reviews

Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Beautiful hotel, wonderful location, great service, loiovely breakfast
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Annecy for one day on the way from Geneva to Courchevel. The hotel is very conveniently located in front of the train station and a short walk from Old Town Annecy. The staff is kind and helpful. The rooms are clean and well maintained. Highly recommended!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Very comfortable stay beautiful room. Staff very accommodating.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good location
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay when visiting Annecy. Well positioned and quiet.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay very much. Very friendly and updated hotel
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well located with great restaurants in close proximity, parking made possible by the hotel.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

N C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff lovely and very helpful. Really comfortable bed. Great room and location. Would definitely stay again.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort

Great Hotel Close to Train Station

I really liked my stay here. It was very close to the train station. Super clean and elegant.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Mohammed

Great location, clean and updated
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Lilia nallely

Liked: Cleanliness, staff & service, property conditions & facilities
Very confortable, always very clean, the location it is very nice and accesible to the town. And good breakfast
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Rola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are exceptional and welcoming
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

mrs helen l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room a touch small but adequate and the most comfortable bed of our entire 10 day trip. Underground secure parking a bonus. Good spread at breakfast.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

sujeni

Liked: Cleanliness, staff & service, property conditions & facilities

Best location for sightseeing and dining

Location is perfect, within steps from Old Town. Room interior is brand new but a bit small, especially the bathroom.
View from my balcony
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service!
Stayed 1 night in May 2025
Verified

10/10 Excellent

Rola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is exceptionally kind especially Jose ❤️🙏
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location , anything bigger than a Skoda Octavia will struggle in their very secure underground parking, very tight
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location so close to the train station as well as restaurants and all the sights in Annecy. Very walkable and convenient. Nice property and clean, renovated rooms with excellent AC. I received a balcony as well which was not expected. Staff very friendly and helpful. Would definitely stay again!
Stayed 2 nights in Aug 2024
Verified

6/10 Okay

D T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is ok for a short stay. Very small rooms but that was known. Good aircon and location. Shower has no door and water goes all over the bathroom (which is tiny). Also no conditioner or proper hair shampoo just a shampoo/shower gel combo.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We parked at the multi storey across from the hotel which was really convenient. The hotel is in a great location for the town and lake. Very easy walking both day and evening. We arrived a bit early and the lovely lady at reception booked us in with a slight upgraded room. The room was lovely. Beautifully decorated and presented. We didn’t eat here but overall a great hotel. I would definitely recommend this hotel.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Jody

Liked: Cleanliness, staff & service
Everything was within easy walking distance. Cleaning staff was exceptional. Friendly and efficient. Pillows were too firm. Too big. And there was no ability to access A/C and it was too warm at night. The small room was heated too much by the in room refrigerator.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, convenient location, immaculate and updated. Great stay!
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities
Excellent position, staff, room and breakfast
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful Hotel!!
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room staff and location would strongly recommend breakfast excellent too
Stayed 1 night in Aug 2022