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安納波利斯皇冠假日飯店 - IHG 旗下飯店的評分

3.5 out of 5
安納波利斯皇冠假日飯店 - IHG 旗下飯店
173 Jennifer Rd, Annapolis, MD

評論

8.8

有夠讚

10 分，有夠讚；1000 則評論中有 590 則" "
8 分，不錯哦；1000 則評論中有 252 則" "
6 分，一般般；1000 則評論中有 91 則" "
4 分，不太好；1000 則評論中有 46 則" "
2 分，很糟糕；1000 則評論中有 21 則" "

9.2/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

9.0/10

住宿環境和硬體

8.6/10

環保程度

評論

6/10 一般般

Daniel

情侶出遊
Property fine… you have a problem with your employee who checked us in.
於 2024 年 4 月住了 1 晚
D White. Front Office Manager 於 2024年4月30日回覆
Dear Daniel, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. We apologize that our staff during the check in process did not meet your expectations. If you could let us know where we fell short we can work on improving out guests experience. Thank you.

8/10 不錯哦

John

喜歡：整潔度和員工素質
Parking limited on weekend evenings
於 2024 年 4 月住了 1 晚
D White. Front Office Manager 於 2024年4月30日回覆
Dear John, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the positive score. We hope you will visit again in 2024!

10/10 有夠讚

Suzanne，Riverside

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice staff, Enjoyed our stay, would stay again.
於 2024 年 4 月住了 1 晚
D White. Front Office Manager 於 2024年5月3日回覆
Dear Suzanne, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the perfect score and kind words for the staff! We hope to see you again soon!

8/10 不錯哦

Denis

喜歡：員工素質和住宿環境和硬體
The property was clean however the restaurant was not an operation while we were there
於 2024 年 4 月住了 1 晚
D White. Front Office Manager 於 2024年4月20日回覆
Dear Denis, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the positive score. We apologize that the restaurant was not open that night. Hopefuly we recommended nearby options for you and we hope you will visit again so we may have another chance to impress you.

10/10 有夠讚

Fadimata，Sprinh

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Jon Beard

於 2024 年 4 月住了 1 晚

8/10 不錯哦

John

Staff not the most friendly. No parking due to event in the ballrooms. But room was quiet even with the ballroom even
於 2024 年 3 月住了 1 晚
D White. Front Office Manager 於 2024年4月13日回覆
Dear John, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the positive score. We are sorry our staff did not impress you with their help. We will share your feedback with the team and aim to do better. We hope you will visit again to see our improvement!

10/10 有夠讚

Thomas

喜歡：住宿環境和硬體
Great location BUT the true accolade is the staff. High end.
於 2024 年 3 月住了 1 晚
D White. Front Office Manager 於 2024年4月13日回覆
Dear Thomas, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the perfect score and kind words for the staff! We hope to see you again in 2024!

4/10 不太好

Minho

不喜歡：設施服務和住宿環境和硬體
I booked a hotel near me as a quick getaway. Only when I arrived at the hotel did I find out that their pool/hot tub wasn’t working. I went there to use that as well, so I was deeply disappointed. Also the hotel room itself wasn’t too clean and not maintained properly, like the tv battery not working. Ended up not staying the night and came home.
於 2024 年 3 月住了 1 晚
D White. Front Office Manager 於 2024年3月30日回覆
Dear Minho, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. We apologize that we did not meet your expectations. We hope to have the pool open again for guests soon. We will use your comments to work harder for our guests. We hope you will give us another chance to impress you.

10/10 有夠讚

Beatrice

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I enjoyed my stay at the hotel. Such a beautiful property.
於 2024 年 3 月住了 1 晚
D White. Front Office Manager 於 2024年3月30日回覆
Dear Beatrice, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the fantastic score and kind words for your stay experience and hotel. We hope to see you again soon!

6/10 一般般

Christine

喜歡：整潔度和員工素質
We were very disappointed. We booked this hotel specifically for the hot tub and pool because we had just run 13 miles and it was not available. Had we known this we would have booked elsewhere. Other than that it was a nice stay
於 2024 年 3 月住了 1 晚
D White. Front Office Manager 於 2024年3月30日回覆
Dear Christine, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. We apologize that the pool was not available while you were with us. We are waiting on parts to fix the heater. We hope to have it open for guests soon. We hope you will visit again so we can have another chance to impress you.

6/10 一般般

Marisa，Merrick

團體旅遊
喜歡：整潔度和設施服務
Rooms were clean and comfortable. But we got a bit of an attitude at the front desk when checking in. And the biggest problem was the shower….the now-common wall-mounted pump bottles of shower gel, shampoo and conditioner were abysmally placed. Too high for anybody under 5’1” to push the pumps without going on tiptoe, and without having the water from the shower spraying right into one’s face. It should be a simple fix to just move them!j
於 2024 年 3 月住了 1 晚
D White. Front Office Manager 於 2024年3月27日回覆
Dear Marisa, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the feedback about your check in experience, we will review with our team. Your feedback about the pump bottles will be shared with management. We are sorry we did not meet your expectations adn your stay was not fully enjoyable. We hope you will consider us again in the future.

8/10 不錯哦

April

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was lovely, clean and comfortable. My only complaint was the noise from the highway. There is not much the hotel can do about that. I would recommend this hotel.
於 2024 年 3 月住了 1 晚
D White. Front Office Manager 於 2024年3月21日回覆
Dear April, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the positive score! We hope to see you again soon so we may another chance to impress you.

6/10 一般般

Karl

喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 1 晚
D White. Front Office Manager 於 2024年3月15日回覆
Dear Karl, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. We are sorry we did not meet your expectations. We hope you will try us again so we may have another chance to impress you!

10/10 有夠讚

Kelli

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Always a great place to stay
於 2024 年 2 月住了 1 晚
D White. Front Office Manager 於 2024年3月14日回覆
Dear Kelli, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback! Thank you so much for the excellent score and kind words for your stay experience! We hope to see you again soon!

10/10 有夠讚

NORMAN

喜歡：整潔度、員工素質和住宿環境和硬體
Overall very good. Near highway and not quiet. Busy area. Hotel in very good condition.
於 2024 年 3 月住了 1 晚
D White. Front Office Manager 於 2024年3月6日回覆
Dear Norman, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the excellent score and kind words for the hotel! We hope you will visit again soon!

10/10 有夠讚

Michael

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Modern facility and close to shopping
於 2024 年 2 月住了 1 晚
D White. Front Office Manager 於 2024年3月2日回覆
Dear Michael, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback! Thank you for the outstanding score and positive comments! We hope to see you again in 2024!

10/10 有夠讚

john

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
D White. Front Office Manager 於 2024年2月28日回覆
Dear john, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you so much for the superb score! We hope you will visit again soon!

10/10 有夠讚

Xavier，altamonte springs

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Friendly staff
於 2024 年 1 月住了 2 晚
D White. Front Office Manager 於 2024年2月22日回覆
Dear Xavier, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback! Thank you for the excellent score and kind words for the staff! We hope to see you again soon!

10/10 有夠讚

JAINTREE

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
D White. Front Office Manager 於 2024年2月21日回覆
Dear JAINTREE, Thank you for choosing the Crowne Plaza Annapolis for your stay. We appreciate your feedback. Thank you for the outstanding score! We hope you will visit again soon!

8/10 不錯哦

Crystal

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice property and professional staff, rooms were clean. Close to many restaurants and shopping options, convenient location off the highway. Two downsides; parking is not great especially if the hotel is busy and the rooms on the backside of the hotel, you WILL hear the highway traffic which can be a disruption to your sleep, other than that it’s a decent hotel.
於 2024 年 2 月住了 1 晚
D White. Front Office Manager 於 2024年2月21日回覆
Dear Crystal, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the positive score and kind words for the hotel and staff! We hope to see you again in 2024!

10/10 有夠讚

Shakenna

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay and the bed was so comfortable!
於 2024 年 2 月住了 1 晚
D White. Front Office Manager 於 2024年2月14日回覆
Dear Shakenna, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the outstanding score and kind words for your stay experience. We hope you will visit again soon!

10/10 有夠讚

Kathleen M

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Shower head fell off and they were quick to fix!! Very friendly staff!
於 2024 年 2 月住了 4 晚
D White. Front Office Manager 於 2024年2月14日回覆
Dear Kathleen, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the terrific score and kind words for the staff! We hope you will visit again soon!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
D White. Front Office Manager 於 2024年2月6日回覆
Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the positive score! We hope you wil visit again soon so we have another chance to impress you.

10/10 有夠讚

ernest

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
D White. Front Office Manager 於 2024年2月6日回覆
Dear ernest, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the excellent score! We hope you will visit again soon!

8/10 不錯哦

RAFAEL

喜歡：員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
D White. Front Office Manager 於 2024年2月6日回覆
Dear Rafael, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback! Thank you for the positive score! We hope you will visit again in 2024!

10/10 有夠讚

Christina

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
D White. Front Office Manager 於 2024年2月6日回覆
Dear Christina, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the fantastic score! We hope to see you again soon!

6/10 一般般

Thomas

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
D White. Front Office Manager 於 2024年2月3日回覆
Dear Thomas, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. We hope you will visit again so we have another chance to impress you.

10/10 有夠讚

Jose，Bowie

商務旅客, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2024 年 1 月住了 1 晚
D White. Front Office Manager 於 2024年2月2日回覆
Dear Jose, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the superb score and kind word for your stay experience! We hope you will visit again soon!

10/10 有夠讚

Andreea

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I've had a wonderful stay! It was clean and comfortable and they staff was helpful. I will definitely be staying here again.
於 2024 年 1 月住了 1 晚
D White. Front Office Manager 於 2024年2月2日回覆
Dear Andreea, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the fantastic score and kind words for the staff and your stay experience! We hope to see you again soon!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Enjoyed
Enjoyed my stay again. I adore the male bar tender. The pool was ipened thus time but the front desk guy lied to us so that was irritating.
於 2024 年 1 月住了 2 晚
D White. Front Office Manager 於 2024年2月2日回覆
Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate the feedback. Thank you for the positive score and that you Enjoyed your stay. We hope you will visit again soon!

10/10 有夠讚

Jose，Bowie

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2024 年 1 月住了 1 晚
D White. Front Office Manager 於 2024年2月1日回覆
Dear Jose, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the great score! We hope you will visit again soon!

10/10 有夠讚

Boris

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
D White. Front Office Manager 於 2024年1月25日回覆
Dear Boris, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the great score! We hope you will visit again soon!

10/10 有夠讚

Megan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚
D White. Front Office Manager 於 2024年1月25日回覆
Dear Megan, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the excellent score! We hope you will visit again soon!

10/10 有夠讚

Patricia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
D White. Front Office Manager 於 2024年1月17日回覆
Dear Patricia, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the excellent score! We hope you will visit again soon!

10/10 有夠讚

Jose，Bowie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
D White. Front Office Manager 於 2024年1月17日回覆
Dear Jose, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the fantastic score! We hope to see you again soon!

10/10 有夠讚

Jose，Bowie

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2024 年 1 月住了 5 晚
D White. Front Office Manager 於 2024年1月26日回覆
Dear Jose, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback! Thank you for the Great score! We hope you will visit again in 2024!

4/10 不太好

Meredith

於 2024 年 1 月住了 1 晚
D White. Front Office Manager 於 2024年1月12日回覆
Dear Meredith, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. We apologize that we did not meet your expectations. We strive to make each stay as pleasant and comfortable as possible. We hope you will give us another chance to impress you.

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Checked out as soon as storm subsided
Usually no problems here but the room had hair all over the bathroom and the whole floor level was flooded. Tried to relax but then the ceiling leaked all over my face and soaked the bed! Asked for another room or refund and that room must have been cleaned by the same person just a different floor, which smelled like animals.
於 2024 年 1 月住了 1 晚
D White. Front Office Manager 於 2024年1月12日回覆
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Annapolis.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 一般般

Marcus

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
D White. Front Office Manager 於 2024年1月12日回覆
Dear Marcus,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Annapolis. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 有夠讚

Jasmine

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great experience love it
於 2024 年 1 月住了 1 晚
D White. Front Office Manager 於 2024年1月12日回覆
Dear Jasmine, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the wonderful score and kind words for your stay! We hope you will visit again soon!

10/10 有夠讚

Tina

於 2023 年 12 月住了 1 晚
D White. Front Office Manager 於 2024年1月26日回覆
Dear Tina, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the outstanding score! We hope to see you again in 2024!

8/10 不錯哦

Patricia

團體旅遊
喜歡：員工素質和設施服務
The rooms were spacious and very clean. However, one of the elevators was out of order, so it made for a very long wait.
於 2023 年 12 月住了 1 晚
D White. Front Office Manager 於 2024年1月12日回覆
Dear Patricia, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the positive score. We apologize about only having 1 elevator working during your stay. The issue has been resolved, so we hope you will consider us again the next time you are in the area.

10/10 有夠讚

Laura

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
D White. Front Office Manager 於 2024年1月4日回覆
Dear Laura, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the marvelous score! We hope to see you again in 2024!

8/10 不錯哦

Dennis

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Elevator needed to be fixed. List of places to order out from.
於 2023 年 12 月住了 2 晚
D White. Front Office Manager 於 2024年1月4日回覆
Dear Dennis, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the positive score! We apologize that only 1 elevator was working during your stay. We are sorry for the inconvenience. We hope you will visit again so we have another chance to impress you.

10/10 有夠讚

Pluto

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Low key
於 2023 年 12 月住了 1 晚
D White. Front Office Manager 於 2024年2月2日回覆
Dear Pluto, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. Thank you for the superb score! We hope you will visit again soon!

6/10 一般般

Liliana

D White. Front Office Manager 於 2024年2月9日回覆
Dear Liliana, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedbackI would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will visit again so we have another chance to impress you!.

6/10 一般般

Liliana

D White. Front Office Manager 於 2024年2月9日回覆
Dear Liliana, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will visit again so we have another chance to impress you.

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體和客房舒適度
No working SHOWER
The stay overall was good until it was time for a shower and there was no running water in tye shower. I told the friendly staff member and he told me they would reimburse me the tax on the room which was aboyt $23.. I believe they knew that they had rented me a room with no running water. THEYNHAD TO KNOW. The ceiling had a whole where it looks like they had been working on it. The breakfast was COLD and it took a while to get hot cakes on the bar.
於 2023 年 12 月住了 1 晚
D White. Front Office Manager 於 2024年1月4日回覆
Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate your feedback. would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 不太好

Reno

No swimming pool and fitness areas available.
於 2023 年 12 月住了 1 晚
D White. Front Office Manager 於 2024年1月4日回覆
Dear Reno, Thank you for choosing the Crowne Plaza Annapolis for your visit! We appreciate the feedback.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception