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Kay Hotel and Residences

3.0 star property
Hotel with a rooftop terrace, near Walking Street

Choose dates to view prices

Photo gallery for Kay Hotel and Residences

Individually furnished, desk, bed sheets
Outdoor pool
Property entrance
Premium Room (King) | Individually furnished, desk, bed sheets
Lobby sitting area
Kay Hotel and Residences in central Malabanias offers a lively yet comfortable retreat. Guests enjoy the outdoor pool, rooftop terrace, and poolside bar with refreshing drinks. The on-site coffee shop and attentive multilingual staff enhance the experience.

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Pool
  • Housekeeping
  • Laundry

About the neighborhood

Map
555 Don Juico Avenue, Clarkview, Malabanias, Angeles City, Pampanga, 2009

Getting around

  • Clark Intl. Airport (CRK) - 11 min drive

About this property

Kay Hotel and Residences

Hotel near Walking Street
SM City Clark is located near Kay Hotel and Residences, which provides a poolside bar, a rooftop terrace, and a coffee shop/cafe. Dry cleaning/laundry services and a bar are available to all guests.
Additional perks include:
  • An outdoor pool and a children's pool
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-in
  • Wedding services, an elevator, and a banquet hall
  • A front-desk safe, multilingual staff, and smoke-free premises
Room features
All 100 individually furnished rooms include comforts such as air conditioning, as well as amenities like free bottled water.
More conveniences in all rooms include:
  • LCD TVs with premium channels
  • Balconies, daily housekeeping, and desks

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Property amenities

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: PHP 300 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Kyan Cafe
  • Sky Lounge

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Refrigerator on request

Conveniences

  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • LCD TV with premium channels

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual furnishings
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests can access their accommodation through a private entrance

Access methods

Private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for PHP 750.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: PHP 1000.00 per stay
  • A tax is imposed by the city: PHP 20.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately PHP 300 per person
  • Airport shuttle fee: PHP 500 per person (one-way)
  • Rollaway bed fee: PHP 750.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Kay Hotel Angeles City
Kay Angeles City
Kay Hotel and Residences Hotel
Kay Hotel and Residences Angeles City
Kay Hotel and Residences Hotel Angeles City

Frequently asked questions

Does Kay Hotel and Residences have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Kay Hotel and Residences pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Kay Hotel and Residences?

Check-in start time: 2 PM; Check-in end time: 8 PM.

What time is check-out at Kay Hotel and Residences?

Check-out is at noon.

Does Kay Hotel and Residences provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PHP 500 per person applies.

Where is Kay Hotel and Residences located?

Located in Malabanias, this hotel is within 1 mi (2 km) of Air Force City Park, Salakot Arch, and Bayanihan Park. Walking Street and Stotsenberg Park are also within 2 mi (3 km).

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Kay Hotel and Residences Reviews

Reviews

6.2
Rating 10 - Excellent. 4 out of 47 reviews
Rating 8 - Good. 12 out of 47 reviews
Rating 6 - Okay. 18 out of 47 reviews
Rating 4 - Poor. 8 out of 47 reviews
Rating 2 - Terrible. 5 out of 47 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Jungtaek

Liked: Staff & service
Stayed 4 nights in Mar 2024

6/10 Okay

Joo Chuan

单纯过夜可选择，若对房间有要求不推荐

我住的214号，房间是很大，但房内没垃圾桶，电视机无法观看频道，被单很差劲，花洒的热水也不热，提供的早餐难以下咽，Wi-Fi也很烂，如果只是单纯过夜是可以选择，但是若对房间有要求不推荐这家。
Stayed 1 night in Jun 2022

4/10 Poor

JONG SUN

Disliked: Property conditions & facilities, room comfort

완전 비추입니다.

예전에는 나쁘지 않았다고는하는데 숙박비는 현재 예전보다 꽤 가격이 내려간 위더스와 비슷한 수준이지만 천지차이일 정도로 기본적인것조차 아무런 준비가 되어 있지 않습니다. 카드키가 작동되지 않는데 시스템적으로 교체하지도 못하고 열쇠를 받아서 사용했습니다. 변기쪽에서 물이 새는지 변기쪽부터 욕실 바닥 한쪽에 물이 흥건했고 타올이나 휴지등 어메니티가 전혀 준비되어있지 않았으며 그것마저도 요청한 뒤 한시간이나 지나서야 받았지만 타월은 아주 오래되고 더러워서 먼지 수준이 아니라 천 찌꺼기가 떨어질 정도였습니다. 필리핀인 숙박객조차도 엉망이라며 인상을 찌푸렸습니다. 위치도 어중간해서 대기하고있는 트라이시클이 없어서 그랩을 이용하거나 지나가는 트라이시클을 잡아서 협상해야합니다. 룸서비스로 조식이 제공되기는하는데 마늘밥에 뭔지모를 햄과 계란프라이가 나오며 한국인은 먹기 힘들겁니다. 예전에는 픽업이 무료로 제공되었다는 후기를 봤는데 현재 유료입니다. 공사중이라 소음도 있었고 온수도 제공되지 않았습니다. 엘리베이터의 스크린도 모두 파손되어있어 몇층인지 구분할수가 없습니다. 수차례 클락을 방문했고 다양한 숙소를 이용해봤지만 숙박비도 비쌀뿐더러 서비스도 여기의 반값 수준의 숙소보다 훨씬 좋지 못합니다.
Stayed 2 nights in Jun 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2020

4/10 Poor

Agnes

Disliked: Cleanliness, property conditions & facilities, room comfort
Booked a room online. Room was not booked. Place look like accommodates prostitutes.
Stayed 1 night in Feb 2020

10/10 Excellent

Young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great service's and comfortable stayed
Stayed 1 night in Feb 2020

6/10 Okay

KBS MOLD

Liked: Staff & service, room comfort
Disliked: Cleanliness
응대 위치 규모는 좋지만 시설관리 청결상태는 별루임
Stayed 3 nights in Jan 2020

6/10 Okay

Leroy

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is in a good location, a bit far away from walking street but still ok. Telephone number on the net was wrong so I had to book via hotel.com. Price was 300 Pesos difference. Don't understaand why they don't accept credit cards at the bar. Pool is not maintained, so if you want a nice pool this is definitely not the place to go. Restaurant food is also ok, nothing special. All signs are written in Korean especially the ones in front of the elevators. Still don't know what was written there exactly
Stayed 4 nights in Jan 2020

6/10 Okay

kang hae

Stayed 1 night in Dec 2019

6/10 Okay

Aaron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Unfortunately the bads outweigh the goods

Price was cheap, staff were friendly and helpful. The lobby was clean and looked very lavish. The pool was large and cold, the beds were large and there were 2 which is relatively hard to find in one room. The room was large compared to most hotels. The aircon, fridge and WIFI worked VERY well, which is also hard to find. Free bottled water was good. That's about where the good news ends though. The hot tub was not working and looked like it hadn't for a VERY long time which is disappointing as it was one of the main reasons we chose this hotel. The rooms, hallways and rooftop pool area were unkept, dirty, in disrepair and in desperate need of refurbishment. There were stains and dust everywhere. Think about the worst you have ever seen, then double it. The signs to the rooms were confusing and you basically walk around blindly until you find the number you need. Room service menu is only local and Korean food, and there was not much option. We suggest ordering in ENVY home delivery. Beds were hard and uncomfy. No comforters. No hot water at all in the bathroom, so cold showers all around. Tea and coffee in room but no cups or mugs. Location is average. It could be great but needs a LOT of money spent on it and lots more cleaning staff.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Expedia needs to check on ALL the rooms in your portfolio. The room we were offered was disgusting and nothing like the one that was displayed on YOUR WEBSITE. I have am skeptical of using Expedia again.
Stayed 1 night in Apr 2018

6/10 Okay

Joy, Manila, Phils

Liked: Staff & service, room comfort

Rooms are spacious enough, but not well maintained

Hotel provides basic amenities. Spacious enough room with large toilet. Rooms not well maintained though. Fixtures are falling off the wall; carpeted floors are stained and dusty - if you walk around barefoot your feet get dirty pretty quickly.

4/10 Poor

leo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

no service

first far from everthing had totake a jeepy or a bike to go any where pool was dirty ask them to clean the pool they didn,t gone all day room was clean had to ask them to clean the room breakfast really bad no good at all i would stay away from this place , better places to stay

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort

OK stay for 2 nights.

OK stay for 2 nights. But not impressed. The touted rooftop pool and resto was closed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

kay hotel

the Kay hotel was very good plenty of room very clean the wife really liked it.

10/10 Excellent

Danny, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooftop pool and great staff

Great hotel. Rooftop pool, balcony, wifi and great staff.

10/10 Excellent

Danny, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooftop pool and in a great area

Great hotel with a beautiful rooftop pool. The staff was very nice all the time, and even went out of their way to help me print my boarding passes. The lobby is very big and has a 'grand hotel' feel to it. The rooftop pool is very nice, and you can even see small planes take off and land in the distance at the private airport, but it's far enough away that you never hear them. The bathroom was fancy, and I also liked having a private, comfy balcony. Highly recommended.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Poor hardware but nice staff

There is a poor wifi and the decoration unlike what I read on website. But the staff are quite kind even they can't change me a room

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Value for money

Stayed for 2 nights at this hotel with family during the holy week. Construction ongoing but did not bothered us. Booked a Premium Deluxe King room - the room itself and bathroom is modern and very spacious. Beds were comfortable and nice. Hallway looks like in 4-5 star hotels. We enjoyed the pool/jacuzzi so much. Downside is that air conditioning inside the room wasn't working very well, limited towels (they charge you for extra), customer service needs improvement (particularly front desk, housekeeping, F&B). Overall we had a pleasant stay. We hope to be back with an improved management. Way to go.

8/10 Good

TAKASHI, japan

Liked: Property conditions & facilities, room comfort

Night spot far, near Airport

Angeles stay, be sure to per night.Even away from walking, this distance is appropriate. this hotel "Best feeling"

6/10 Okay

Hannah, Makati

Liked: Room comfort

Feb 13-14 stay

Hotel unit is relatively big. Ideal for family of 6. Roofdeck is still a constructin in progress, but nice viw up there. Additional improvements needed.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities

4/10 Poor

Yoshihito, Cainta, Ph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
自分が経験した中で過去最低のホテルでした。もう2度と泊まりません。 まず、ドアマンやレセプションの態度が良くありません。私が何かしたかとちょっと怒ったら普通になりましたが（笑）ロビーや通路は綺麗です。が、部屋の中は壁のペンキが剥がれていたりタイルの上のソファーが動いた下には沢山のホコリ、、バスタブ付きなので利用したのに、お湯が出ない、、、。何度も何度も部屋にハウスキーパーが部屋にやってきて、全くゆっくり出来ません。終いには日曜日だから修理できないとの事。文句を言って、ヒーターを借りました。お湯が中々熱くならないので大変です。またシャワーからは水しか出ませんから頭は洗えません、、。また、WIFI付きなのに、WIFIの電波が入ってきません。お湯の件で疲れたので、こっちは文句を言いませんでした。近隣にはセブン-イレブンがあります。それだけです。よほど慣れた人でないとオススメできない位置にあります。

6/10 Okay

Verified traveler