接待櫃台

北安納海姆希爾頓安泊飯店的評分

3.5 out of 5
北安納海姆希爾頓安泊飯店
3100 E Frontera St, Anaheim, CA

評論

7.6

不錯哦

10 分,有夠讚;1005 則評論中有 409 則" "
8 分,不錯哦;1005 則評論中有 226 則" "
6 分,一般般;1005 則評論中有 153 則" "
4 分,不太好;1005 則評論中有 117 則" "
2 分,很糟糕;1005 則評論中有 100 則" "

7.6/10

整潔度

8.0/10

員工素質

7.4/10

設施服務

7.2/10

住宿環境和硬體

7.6/10

環保程度

評論

8/10 不錯哦

hong,Plainsboro

喜歡:整潔度和員工素質
Easy check in. Helpful staff
於 2024 年 4 月住了 2 晚

6/10 一般般

Carina

情侶出遊
This hotel would be great if you’re not looking for a place to stay during your trip, but just to sleep. Overall it was a decent hotel, but I did have a few complaints. Breakfast was only served until 09:00 on weekdays, and being on vacation, I didn’t wake up until 09:00 most days, so we missed breakfast almost every day. Another thing that bothered me was that the sheets were not changed during our entire stay. The duvet had an obvious stain from something that was spilled, but it never got changed. Although they would make the beds everyday, you would think they would have noticed the stain on the duvet. Another thing that bothered me was that the pool was indoors and it reeked of chlorine. The pool area has no windows or ventilation so it made me lightheaded as soon as I walked into the pool area. I didn’t even bother swimming because of the smell.
於 2024 年 4 月住了 3 晚

4/10 不太好

Sally

喜歡:員工素質
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Tasha

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice
於 2024 年 3 月住了 4 晚
General Manager 於 2024年4月26日回覆
Dear Tasha,Thank you for your review and for giving us a perfect rating! We're delighted you had an enjoyable experience, and we hope you return soon.

6/10 一般般

Jennifer E

於 2024 年 2 月住了 3 晚

8/10 不錯哦

MARIA NELLY DOMINGUEZ

親子旅遊
El hotel esta muy viejo, nunca hicieron la limpieza del cuarto. El desayuno estaba muy rico y muy buena atencion
General Manager 於 2024年4月23日回覆
Dear Maria,Thank you for taking the time to leave a review. We're pleased you enjoyed our delicious breakfast and the warm hospitality from our team, and we'll use your feedback to help us improve the comfort and experience of future guests. We hope you'll visit us again soon.

10/10 有夠讚

Monique

喜歡:員工素質
不喜歡:住宿環境和硬體
The hotel was nice wasn’t in the greatest neighborhood though and the hot tub and pool were dirty but the breakfast was very good.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月16日回覆
Dear Monique,We're so happy to know that you had a good time with us overall and that you enjoyed our tasty food during your visit. Your feedback regarding the pool is gratefully received and we will be sure to discuss your comments regarding this matter internally. Thank you so much for the perfect rating, and we hope to see you again soon.

6/10 一般般

michael

家庭旅遊
不喜歡:員工素質
Pay for parking
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月16日回覆
Dear Michael,Thank you for being our guest. While we hope you had a comfortable stay in our accommodations, it's unfortunate you were disappointed with our parking fees. Please know you can review these published details on Expedia before making a reservation. Safe travels, and we hope you join us again.

10/10 有夠讚

Jesse

喜歡:整潔度、員工素質和住宿環境和硬體
Hot Breakfast and 2 drink complimentary drinks per night at on site bar. Although only used 1 night of our 3 night stay, it was good time spent with family without having to go out anywhere
於 2024 年 3 月住了 3 晚
General Manager 於 2024年4月11日回覆
Dear Jesse,We were delighted to welcome you and your family to Embassy Suites by Hilton Anaheim North. We're happy to hear you had an enjoyable experience and the opportunity to try our delicious and hot breakfast selection, as well as to enjoy complimentary drinks at the bar. Thank you so much for sharing your positive rating, and we hope to have the pleasure of your company the next time you're in the area.

10/10 有夠讚

fabian

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The suite was absolutely great! And receptionist felt welcoming.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月10日回覆
Dear Fabian,Thank you for your kind words! We're thrilled that you enjoyed your stay in our exceptional suite. It's also wonderful that our team made you feel genuinely welcomed upon arrival. Your satisfaction is paramount to us, and we can't wait to have the opportunity to welcome you back for another fantastic experience at Embassy Suites by Hilton Anaheim North.

10/10 有夠讚

Samantha

於 2024 年 3 月住了 2 晚

8/10 不錯哦

Fabio

喜歡:整潔度、員工素質和住宿環境和硬體
Enjoy our stay, thank you to all the staff!
於 2024 年 4 月住了 5 晚
General Manager 於 2024年4月8日回覆
Dear Fabio,It's thrilling to hear that you enjoyed your stay with us! We're grateful for the opportunity to have hosted you, and we look forward to welcoming you back for another wonderful experience at Embassy Suites by Hilton Anaheim North.

4/10 不太好

Roxanne

親子旅遊
不喜歡:設施服務
I thought the inside grand entrance was nice. Breakfast included was nice.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月8日回覆
Dear Roxanne,Thank you for choosing to stay with us. We're glad our lovely interior and complimentary, cooked-to-order breakfast were satisfactory. However, based on your rating, it sounds like your stay showed room for improvement. To better address any concerns, we encourage you to reach out to us offline, as we are always available to assist our great guests. We value your input and look forward to hearing from you.

10/10 有夠讚

Jamie

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Loved indoor pool and breakfast. Laundry was too complicated and need more machines per level.
於 2024 年 3 月住了 4 晚
General Manager 於 2024年4月8日回覆
Dear Jamie,It was a pleasure hosting you at Embassy Suites by Hilton Anaheim North! We're glad our inviting pool and delicious breakfast added to your experience. Thank you for your feedback about the laundry setup. We'll use your constructive remarks to make improvements to our property where necessary. It was an honor to welcome you, and we hope to see you again soon!

10/10 有夠讚

Mario

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Indoor pool and skylight ceiling throughout the lobby.
於 2024 年 3 月住了 3 晚
General Manager 於 2024年4月8日回覆
Dear Mario,Thank you for choosing Embassy Suites by Hilton Anaheim North! We're glad our inviting pool and beautiful lobby impressed you, and we look forward to seeing you again on your next Anaheim adventure for another exceptional stay.

10/10 有夠讚

Zac,Studio City

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚

6/10 一般般

Mahaleth

不喜歡:整潔度、員工素質和住宿環境和硬體
Dos veces me tuve que cambiar de habitación una por que había cabello en el baño y la segunda una hora de sangre en el baño , la verdad cero conveniente quedarse ahi
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月8日回覆
Dear Mahaleth,Thank you for taking the time to leave a review. We're disappointed to hear about the state of your room, as this is not reflective of the clean and comfortable rooms our guests come to expect from us. Rest assured, we will use your feedback to make improvements for our great guests. We appreciate you voicing your concerns, and we hope to welcome you back in the future for a more seamless stay in line with our high standards.

4/10 不太好

Areli

家庭旅遊
不喜歡:設施服務和住宿環境和硬體
They need to replace the gasket of the window i was place in one of the rooms facing the freeway and at nigh i feel like i was sleeping in the middle of the road it was so noisy that it was hard to sleep my husband check the balcony door thinking it wasn’t close correctly but it was and it was there when we noticed some of the gasket were broke maybe because they haven’t changed in a while just because this reason I wouldn’t book again in this hotel
於 2024 年 3 月住了 3 晚
General Manager 於 2024年4月8日回覆
Dear Areli,Thank you for taking the time to leave a review. We apologize for any inconvenience you experienced caused by the broken gasket and noise. This is not reflective of the experience our guests have come to expect while staying with us. Rest assured, we will use your feedback to make improvements for our great guests. We appreciate you voicing your concerns and hope to welcome you back for the exceptional stay we know we're capable of providing you in the future.

8/10 不錯哦

Maria C.

家庭旅遊, 親子旅遊
喜歡:整潔度和員工素質
Everyone was kind. It was raining and the property was leaking. They did their best to temporarily fix it. I hope they make repairs to it. The hospitality was great. Guests were happy and friendly.
於 2024 年 3 月住了 5 晚
General Manager 於 2024年4月8日回覆
Dear Maria,It's our pleasure to make our guests feel welcome here at Embassy Suites by Hilton Anaheim North, and we thank you for being our guest! Please accept our sincere apology for any area where we fell short of your expectations. Rest assured, we appreciate your comments and will use them to make improvements for our great guests. Nevertheless, we hope you'll consider returning next time you're in Anaheim for a truly exceptional stay.

8/10 不錯哦

Sophia

喜歡:整潔度和員工素質
Breakfast was nice. Could use a good cleaning outside & some parts of the hotel. Suites are big & nice… not the newest but still comfortable.
於 2024 年 3 月住了 4 晚
General Manager 於 2024年4月8日回覆
Dear Sophia,Thank you for your feedback! We take your comments about the need for cleaning in some areas seriously and will address these concerns to ensure our hotel meets the high standards our guests expect. It was our pleasure to provide a great stay for you at Embassy Suites by Hilton Anaheim North, and we look forward to welcoming you back for an even better experience in the future.

10/10 有夠讚

Brenda

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚

10/10 有夠讚

James

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A good example of a Hilton Embassy Suites property.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月8日回覆
Dear James,From all of us at Embassy Suites by Hilton Anaheim North, we thank you for your glowing review! It's great to know you enjoyed your stay, and we'd love to welcome you back anytime.

2/10 很糟糕

Miguel

於 2024 年 3 月住了 1 晚

10/10 有夠讚

patricia

喜歡:整潔度、員工素質和住宿環境和硬體
Todo muy bien
於 2024 年 3 月住了 4 晚
General Manager 於 2024年4月3日回覆
Dear Patricia,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your experience at Embassy Suites by Hilton Anaheim North, and we hope you return soon.

4/10 不太好

Sann

團體旅遊
喜歡:設施服務
不喜歡:整潔度、員工素質和住宿環境和硬體
It is not clean and I got infection from the towels.
於 2024 年 3 月住了 4 晚
General Manager 於 2024年4月3日回覆
Dear Sann,What you have detailed regarding cleanliness certainly does not reflect the spirit of service and value we pride ourselves on. Please accept our apology for our shortcomings and know we will give your room the care it deserves. We will also make sure that our housekeeping efforts improve moving forward. Your comments are appreciated, and should you return to Anaheim, we hope you'll give us another chance to change your perceptions.

10/10 有夠讚

Bernadette

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Tsang

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Breakfest is great and is included
於 2024 年 3 月住了 5 晚
General Manager 於 2024年4月3日回覆
Dear Tsang,Thanks so much for the review! We're so glad to hear you enjoyed our delicious breakfast and had an overall pleasant stay at Embassy Suites by Hilton Anaheim North. The pleasure was all ours, and we hope you'll visit us again soon.

4/10 不太好

DESIREE

於 2024 年 3 月住了 2 晚

2/10 很糟糕

Lissette

不喜歡:整潔度、設施服務和住宿環境和硬體
Very dated and cleanliness an issue
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日回覆
Dear Lissette,Feedback from our guests is always appreciated as it helps us make necessary improvements. Please accept our apologies for any concerns about the condition and cleanliness of the property. We're hoping to renovate later this year, and we'll keep your comments in mind as we strive to enhance the experience for our guests. Should you be in the area again, we hope you'll give us the chance to provide a more exceptional stay for you.

10/10 有夠讚

Brian K.

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great experience and very clean.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月30日回覆
Dear Brian,Thank you so much for choosing to stay with us at Embassy Suites by Hilton Anaheim North. Impressing every guest with our pristine accommodations is always a top priority for us, so we're thrilled that was the case for you. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

2/10 很糟糕

Shelly

親子旅遊
不喜歡:員工素質和住宿環境和硬體
Overall the place was ok just that house keeping is really bad we checked in on a Sunday didn’t get clean towels linen or anything till Tuesday night we kept asking for service they said we will pick up dirty towels in a few min and bring I clean ones kept calling them at one time they said they didn’t have any clean towels to bring us then on my last night house keeping calls the room and said are you calling about getting a set of towels replaced I said yes been here since Sunday no clean towels so are we suppose to clean up with dirty towels is that how you do it service is really bad I wouldn’t stay there again or even recommend that place to anyone.Very Very unhappy with service. And the day before we left they had teenagers running around on all 6 floors some jumping on the beds no parents around there was like 30 kids running the halls some sitting in lobby just loud as can be I didn’t know kids can run up and down halls without supervision where was the parents/ teachers etc . I was suppose to be on vacation enjoying myself. Never again….
於 2024 年 3 月住了 3 晚
General Manager 於 2024年3月30日回覆
Dear Shelly,Thank you for sharing your experience with us. We appreciate your feedback and are disappointed to hear about the challenges you encountered during your stay. Ensuring prompt housekeeping services and maintaining a peaceful environment are crucial to us. We apologize for any inconvenience and will address these concerns with our team. Despite this, we hope you'll consider giving us another chance in the future. We're committed to improving and providing a better experience for our guests.

8/10 不錯哦

Amanda

喜歡:整潔度、員工素質和住宿環境和硬體
Check in was easy
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月30日回覆
Dear Amanda,It's always a pleasure hearing from our guests. We're glad our check-in process went smoothly, and we look forward to your next visit.

10/10 有夠讚

Allan

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great customer service.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月25日回覆
Dear Allan,Your kind words truly motivate our team. We're committed to maintaining our high service standards and look forward to welcoming you back to Embassy Suites by Hilton Anaheim North, for another exceptional visit.

10/10 有夠讚

harjinder

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love my stay, highly recommended!!
於 2024 年 3 月住了 4 晚
General Manager 於 2024年3月25日回覆
Dear Harjinder,Thank you for your perfect rating and for recommending us to your fellow travelers! We're delighted you thoroughly enjoyed your experience, and we hope you return soon.

8/10 不錯哦

Juan E

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Ocupa algo de remodelación en los cuartos que ya Son un poco antiguos y deteriorados
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月25日回覆
Dear Juan,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. Thank you for your suggestions for improvement. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

10/10 有夠讚

Shauntel

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is very clean. The complimentary breakfast and drinks and snacks during happy hour is a plus. Nice size indoor pool.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月22日回覆
Dear Shauntel,Thank you so much for taking the time to share your thoughts on your recent visit. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience. Receiving recognition for our delicious offerings and sparkling pool is always appreciated as well. It was a pleasure having you here, and we hope you return soon!

10/10 有夠讚

Nicole

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was a great place to lay your head. Breakfast buffet was good. Not much in the area around the hotel but it was convenient for what we needed. Horrible smell in the bathroom but we informed the front desk and they said they would deal with it. Would stay here again when visiting the parks.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月22日回覆
Dear Nicole,Thank you for reviewing your recent experience. We're so pleased to have had the chance to provide you with a comfortable and convenient place to stay and a delicious way to start your day while visiting the area. Your feedback will be relayed to our team again just to ensure any odor issues have been dealt with swiftly. It was a pleasure having you here, and we look forward to your return.

6/10 一般般

Nuno

親子旅遊
不喜歡:設施服務
Better options around.
於 2024 年 3 月住了 4 晚
General Manager 於 2024年3月22日回覆
Dear Nuno,We're grateful to have hosted you as our guest. Please know that our team welcomes constructive feedback, so we encourage you to share how we could improve. We'll continue to work diligently to provide enjoyable stays, and we hope to have another chance to earn your confidence.

4/10 不太好

shaun

喜歡:整潔度、員工素質和住宿環境和硬體
The heater did not work, so we spent a while trying to figure that out and then when we called, they just brought up a space heater… There should be some type of compensation for this
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月22日回覆
Dear Shaun,While we thank you for being our guest and sharing your feedback, we are sorry there was a concern with the heat. Please know we pride ourselves on our top-notch accommodations and service, so we apologize for this inconvenience. We are always working to improve and look forward to welcoming you back and impressing you further.

10/10 有夠讚

Juan

於 2024 年 3 月住了 1 晚

10/10 有夠讚

V

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚

8/10 不錯哦

Frankie

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast included was great. Staff is friendly. Bathroom needed repairs that were done during our stay.
於 2024 年 3 月住了 4 晚
General Manager 於 2024年3月19日回覆
Dear Frankie,Your feedback is appreciated. It is wonderful to see that our team's service was a highlight of your visit and that we could promptly address anything less than perfect. We appreciate you bringing it to our attention. It is also wonderful to know that our breakfast selection met your expectations. Safe travels, and we hope you choose to stay at Embassy Suites by Hilton Anaheim North in the future.

6/10 一般般

Bert

家庭旅遊
喜歡:員工素質
The building is old and needs updating. We had expected a treat like we used to get from Embassy Suites. It is right next to the 91 freeway so noisy on the North side. Lots of people in the interior area so noisy on that side also. Cottage cheese ceilings, not so great shower and not even a clock in the room. Breakfast was very crowded on the weekend with busloads of guests on Disneylands trips.
於 2024 年 3 月住了 3 晚
General Manager 於 2024年3月18日回覆
Dear Bert,Thank you for your review. It is disappointing to know that your experience fell short of expectations. Your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving in this respect. Additionally, our team is always seeking new avenues for growth, so your comments about our accommodations are greatly appreciated. We hope you will give us another chance in the future to deliver a seamless visit worthy of a perfect rating.

6/10 一般般

Angela

於 2024 年 3 月住了 3 晚

2/10 很糟糕

ALEXIS

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚

4/10 不太好

Arielle

親子旅遊
不喜歡:住宿環境和硬體
The hotel had a great breakfast, but other than that the bathtub would not drain so nobody but my husband was able to shower. Questionable staining on the ceiling (like water damage or mold) and some walls were dirty. Carpet is old and stained. A/C did not work at all so it was very hot all night. Located around nothing but nightclubs. Noisy kids running around all night going up and down the elevators making them difficult to use without waiting forever for the elevator to reach your floor. I would not stay here again. Plus staff said there wasn’t much they could do because I booked through Expedia.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月11日回覆
Dear Arielle,We want to ensure every guest has an enjoyable stay, and we apologize that your visit was impacted by other guests and issues with your room. Our maintenance team will be sure that this is corrected so it is not a shared concern for future guests. We will reflect upon your feedback with our team and determine where we can take action to improve our guest rooms and amenities further. We hope to welcome you back the next time you're in the city.

10/10 有夠讚

Li

於 2024 年 3 月住了 2 晚

4/10 不太好

Natalie

情侶出遊
不喜歡:設施服務
The only thing I liked about this place was the interior lobby and the breakfast buffet. The rooms were very average. Bed and couch were super noisy. The WORST part about this place was the lack of AC! Absolutely worst experience. The room was so HOT! I literally woke up many times during the night because I was sweating! I called the front desk at 5am to ask them how I could turn on the AC and they hit me with "the engineers dont come until 6:30am to turn on the ac" what kind of bs is that?! Why in the world would you not let every room manage their temperature. Front desk guy said that the inside of the hotel was set due to the outside temperature. I went in February so I guess it was chilly outside. But I did not appreciate at all having the heater on forcefully. For this very reason I will not be staying here again! OH and parking is $20/night per car so beware.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月11日回覆
Dear Natalie,We're glad you enjoyed a tasty breakfast with us and loved our lobby, though it is regrettable that not everything about your experience was perfect. Regarding your concerns with the AC, please know that many of the buildings in our area are on a 2-pipe system, which means that instead of the individual rooms getting separate heat and cooling, the entire building is either hot or cold. We understand that this can be frustrating as many guests have different levels of comfort, though please know that we are looking into long-term solutions for this to ensure a better stay for everyone who visits going forward. Your patience in this regard is greatly appreciated, and we hope for another chance to impress you in the future.

8/10 不錯哦

Megan

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 4 晚

8/10 不錯哦

Angelica

於 2024 年 2 月住了 2 晚