All staff were accommodating, helpful and made us feel at home. Hotel basic, but suitable for price. No towels in ladies toilet and mens toilet the door did not lock. It is a very popular bar, well used by locals who enjoy music and singing, open till 2am on fridays and saturdays, so best if you have ear plugs, or can sleep through this easily. We were in rooms 1 and 2, probably quieter in other rooms. Food good, especially the apple pie. Good budget place to stay and with staff help re busses and trams, easy to get to city centre in 15 to 20 mins.