There is no reception in the hotel. When I was shown to the room, I noticed a problem with the door lock. After an hour and the problem was not fixed, I requested to talk to the responsible person (who happened to be the owner) on the phone.
I wished I had not done that.
Maybe he was in a bad mood that day (he behaved completely normal and friendly the next morning). After telling him that I did not want to spend my holiday waiting for the problem to be fixed, he asked me "what is YOUR problem?", etc.
Some minutes later, he arrived at the hotel. I told him in front of others that he should treat his guests better instead of telling them "what is YOUR problem?". To my surprise, he said to me: "Do you understand English? 'What is your problem' simply means what is your problem.... Or shall I say 'What is your problem, SIR?' "
After some further discussion, I did not want to continue. The next thing I did was to go online and cancel the booking for the following day.