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Reviews of Hostal de la Luz

4 out of 5
Hostal de la Luz
Ctra Federal Tepoztlán-Amatlán S/N Km 4, Amatlán, MOR

Reviews

8.8

Excellent

Rating 10 - Excellent. 230 out of 405 reviews" "
Rating 8 - Good. 110 out of 405 reviews" "
Rating 6 - Okay. 46 out of 405 reviews" "
Rating 4 - Poor. 7 out of 405 reviews" "
Rating 2 - Terrible. 12 out of 405 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Raul

Stayed 2 nights in Oct 2023

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great visit, absolutely loved my stay, great staff, great ambiance, lots of holistic therapy options. Planning on coming back
Stayed 2 nights in Oct 2023

6/10 Okay

Marco Antonio

Traveled with partner
Disliked: Staff & service
El lugar ya pasó por sus mejores años; fui huésped unos años atrás y hoy ha decaído totalmente, se nota en el mantenimiento, la atención y la cantidad de staff que tienen es limitado. Nuestra experiencia con el personal de recepción, spa y restaurante se resume en que están saturados y se les perciben cansados e indiferentes. No tengo ninguna razón para regresar ni para recomendarlo. Saludos.
Stayed 1 night in Aug 2023

10/10 Excellent

Ekai

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
WOW! This was a wonderful transformative retreat for my 33rd birthday. We had a real shaman in the Temazcal. 3 days and 3 nights of no cell service and no wifi. We left feeling reborn with new skin and new minds. Revitalized Souls. Thank you very much to the Mountains, the land, our Shaman Andres, the vibe and environment of the resort and OF COURSE last but not least, the two cats. we named them Milo (black cat) and Sissy (the white cat). Blessings to you all and we wish every new person coming here a wonderful transformative experience. TURN OFF YOUR PHONES!
Stayed 3 nights in Jul 2023

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service
Not happy that when we arrived the AC at my room did not work properly and the drapes at the room were loose. Also for a place to claim to be holistic the restaurant menu did not match the concept
Stayed 2 nights in Mar 2023

8/10 Good

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The temazcal is super over price. The price for 1 or 2 guest is súper expensive and more for the area, tepoztlan and amatlan is famous for temazcal and the service in the hotel is the same. The hotel should consider a more fair price so guests can schedule more than 1 temazcal during stay.

10/10 Excellent

Ivonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spectacular view of the Hills!
Stayed 1 night in May 2022

10/10 Excellent

Sandra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing. The energy, the spa services. Very mystical. Had the pleasure of meeting Luis the owner, such a nice person. Thank you for the special inclusion to your activity. I will come back again.
Stayed 5 nights in Apr 2022

8/10 Good

jazhen

Liked: Cleanliness, staff & service, property conditions & facilities
Magic place
Great way to connect with nature. Limited WiFi service area. Main activities....relaxing, spa, massage, temzcal, yoga and meditation.
Stayed 2 nights in Mar 2022

8/10 Good

DANIEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very good food and Spa services, buy extrelemly noisy during the night. Lot of dogs barking the whole night. I barely could sleep during the 2 nights we stood.
Stayed 2 nights in Feb 2022

10/10 Excellent

Melanie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to truly relax. Beautiful grounds.
Stayed 1 night in Nov 2021

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostal de la Luz is a magical, eco-friendly, great-vibe, beautiful place.
Stayed 1 night in Nov 2021

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

socorro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Their welcome words were: since you made your reservations with Expedia you don’t have free breakfast. Ja!
Stayed 2 nights in Jul 2021

10/10 Excellent

Angel

Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the price
Stayed 2 nights in Jun 2021

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!!
BEAUTIFUL SPAce!!
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The hotel is an amazing haven to relax. The spa is also incredible. However the food at the restaurant is really not great and the rooms could use some updating.
Stayed 2 nights in Dec 2020

8/10 Good

Gema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a retreat
I love the whole concept of this place, the amenities and the service are always on point. But this was my second time coming, I noticed. A few things weren't the same from last yr. The room I chose was smaller, which still had a great view and comfort, but the bathroom seemed rundown and there were a couple stains on the bedding. The restaurant seemed to have less options in their menu. Other than that I look forward to coming back next year again.
Stayed 2 nights in Nov 2020

8/10 Good

Francisco, Mexico City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Fernanda Menéndez on 2020/9/14
¡Gracias por calificarnos! Las reseñas de nuestros huéspedes son sumamente importante para nosotros para poder seguir mejorando. Saludos

10/10 Excellent

Pilar, Cdmx

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar para descansar y/o disfrutar en pareja. De gran nivel de servicio y hermosas instalaciones
Stayed 1 night in Aug 2020
Response from Fernanda Menéndez on 2020/9/14
¡Muchas Gracias por calificarnos! Su opinión es muy importante para nosotros para poder seguir mejorando. Saludos!

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2020

8/10 Good

Johnnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great VIBES
This place could be amazing with a little bit more attention to detail. I really do LOVE the place and will be visiting again. The staff is friendly and the service is good. They could be slightly more organized with classes. Being an English speaker is a tad difficult here because not many of the staff members speak english. Not something to complain about, but with how difficult it is to get here for non Mexican residents I totally understand why they don't have many English speaking visitors. Can't wait to come back.
Stayed 1 night in Mar 2020

10/10 Excellent

Gema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An experience by itself, amazing atmosphere &views
In love with this place. Everything is so peaceful and full of good energy, the attention to detail and the service is beyond anything you will ever expect. To come to this hostel it's and experience by itself. The restaurant has great food, service and views.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical place.
A great retreat from the city. The resort is beautiful and relaxing. The staff is very friendly and accommodating. The town is nearby (approx. 20 mins driving) and is lively with plenty of shops and local culture. Would highly recommend.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING
Amazing!!!
Stayed 2 nights in Dec 2018

10/10 Excellent

Cynn, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, amazing views and the best Temazcal!
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, the rooms were very cozy and the views spectacular.
Stayed 3 nights in Jul 2018

10/10 Excellent

PD, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pools and surrounding grounds are amazing.The attention to detail is extraordinary. The food was delicious.
Stayed 1 night in Jul 2018

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The place has nice amenities such as several pools, meditation room and restaurant on site. The room we were placed in was not very comfortable since we were right next to restaurant and pool and was noisy at night
Stayed 1 night in Jun 2018

10/10 Excellent

P & S, Charlotte, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful setting to unwind
Awesome views from almost anyplace in the property! You can find all sort of spaces to relax, whether by the pool or in one of the many terraces. There are fountains and music to sooth you and many interesting walks in beautiful gardens. The SPA offers massages and wraps or you can join a Temazcal! Although there is only one restaurant it offered a variety of choices. We enjoyed that we could rest by the pool without being bother to buy drinks, but you could always get a person to take your order! We had a very relaxing couple of days!!
Stayed 2 nights in Apr 2018

8/10 Good

Sandra, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
A great place to clean your soul and body. Fantastic landscape great facilities.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful Property
Beautiful property with great views of the mountains. Very relaxing atmosphere. The free breakfast was not impressive but food at the restaurant otherwise was very good and inexpensive. Beds were a little too firm for my liking but rooms were very nice. Two nice temazcals on the property but they charge way too much to use them so I didn't do it. Overall a great stay and I would come back. In fact one of the most relaxing days of my entire life was spent there.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven on earth
Where do I start? This place is so amazing! The staff is so nice and helpful! The room was beautiful and spacious. The view is incomparable! And the spa services are great.
Response from General Manager on 2016/10/18
Hi, Thank you so much for your review, we are glad you had a great experience and that you got to enjoy your time in Hostal de la Luz. hope to see you back soon! Best Regards, Fernanda Menéndez

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 2016/11/4
Gracias por sus comentarios!

10/10 Excellent

Elena , California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful & PEACEFUL hotel
Great views of the beautiful mountains NO words can describe the scenery.
Response from Fernanda Menéndez on 2016/11/8
Dear Elena, Thank you form your review, we are glad to know you had a very good experience staying with us. We really hope to have you back soon. Best Regards,

10/10 Excellent

Elena, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful HOTEL!!
Extremely relaxing & beautiful love the pools & the ground settings
Response from Fernanda Menéndez on 2016/4/19
Hi Elena, Thank you for your comments they are very appreciated. We are glad to know you had a good time of relaxation. We hope to having you back soon, Best regards,

6/10 Okay

Rocio

Liked: Cleanliness
Never coming back again
The hotel is nice but is not what they sell. The hotel ia very far from Tepoztlan the town, so there is no option to eat anywhere else or see anything else that the same view all the time. I wanted to get the most of the installations but the water in the pools is not heated as the promised, it was frezzing. There is no internet or phone recpetion at all, only on the lobby, so you have to go all the way to the top to the lobby everytime you want to use your phone. And finally and the worse, they were doing some construction and renovations, so We were just there aitting trying to enjoy the view in the middle of the hammering and noisy construction. In summary, too pricy for what they offer, if they are going through construction at least warm me pr lower your rates ... I just know that there are better places at better rates around the area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rare Gem
With intention and purpose we had a very profound experience here. This is a place you can 'turn off' and tune in. Or be bored out of your mind. We did not rent a car purposely, so as to be on 'retreat'. So we were on the premises for a week and found the respite we needed. There's not much to do outside the property (nerby), it's in the middle of nowhere and the village that may be within walking distance is truly local with only shops for essentials. This place is for those who are already drawn to mystical lifestyle and spiritual practices. It's perfect for anyone on a spiritual path. I highly suggest indulging in a Temezcal ceremony. I had a wonderful massage, and supplied my own pure essential oils and instructed the therapist how to work with me, which was a bonus and truly complete for my needs. My husband asked for a deep tissue/shiatsu massage and didn't find it near par with what we are used to experiencing. You must know Spanish in a way to truly feel at home. Most of the servers do not speak English, but the front desk does. You can not enter the Ashram unless the Shaman is there (and offers a group meditation). So this is a bummer to not be able to enter this sacred space to meditate on your own. Lots of things to discover on the property that you may overlook -- like the tiny cave-like room in which a single person can sit in damp darkness to meditate... I suppose, but it's right off the kitchen and you can hear clanging of dishes constantly. We will return.

10/10 Excellent

Diego, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
Best chaman and massages. The hotel has amazing vibe
Response from E-commerce on 2015/4/12
Dear Diego, Thanks so much for taking your time for writing this wonderful comments about our hotel, we really appreciate them. We are very pleased to hear that you had a wonderful time and enjoyed the spa. Best Regards, Fernanda E-commerce Director

10/10 Excellent

Ramiro, Mexico DF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a good weekend rest
It is a nice Hostel, including nice views and great weather. The spa facilities and peolple in volved are also quite professional and very fiendly.

8/10 Good

Rufioo

Liked: Room comfort
The staff need to improve the way they treat the guest.
the experience was great the hotel is very comfy and the location is awesome. but the personals and the employees really needs to improve the way they treat their guests

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxation at its best
this place was out of this world. So peaceful, and relaxing. make sure to try the spa services. Outstanding! However, head into town for food. It's just better!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Donna, cape cod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting, very peaceful and relaxing
Lovely 2 days at Hostal de la Luz. Room was large with private balcony with a view and a hammock. Food in the restaurant is delicious, make sure to try the fish or shrimp tacos for lunch. Expect dogs barking and roosters crowing at dawn, but then again, you are in the mountains of Mexico in a rural area. The staff is very friendly and helpful. All in all a very dreamy place. Maybe it was the shakra cleansing bath ( which turned out to be quite lovely not hokey as you might think, even for a skeptic like me) , or just the altitude, but I felt different when I left, more relaxed, and feeling I had managed to float through time for a few days, far away from the stresses of daily life.
Response from Fernanda Menendez on 2015/7/18
Dear Donna, Thanks you so much for sharing all this positive comments about our place. We work every day to make Hostal de la Luz a unique place, so that our guests experiences are as enjoyable as possible. We hope to have you back soon. Thanks again and Best regards, Fernanda Menendez E-commerce Hostal de la Luz

4/10 Poor

Mario, Miami Fl.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Struggle in Tepoz
Not quite nice attention from the Front Desk. We had to struggle with our reservation and they don´t really care if you are having a hard time , they kind of enjoy it.
Response from Fernanda Menendez on 2015/3/21
Hi Mario, First of all, thanks for your comment, we really appreciate it, as thats how we can identify problem areas in our hotel. We are very sorry if you had an inconvenience with our front desk, and I offer you an apology. I hope besides that you enjoyed your stay! Thanks & Regards, Fernanda Menendez E-commerce

8/10 Good

south lake taho, Anchor Bay, CA 95445, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing beuatiful & enjoyable at a fair price
This was an exceptional expereince !! The gorunds are fantasctic, the mountain backdrop incredible & the atmosphere incredibly relaxing !! I am difficult giving out 5's but i was hard pressed not too here. If i have any complait/suggestion at all it would be to offer more Yoga classes. That said, the Yoga class i attended was great. It also seemed to bridge the gap between expereinced people & myself ! The food was good & the help great. I will return here

8/10 Good

Chuck, Harlem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely and quiet
This was a beautiful place to relax for a few days. The grounds and facilities are fairly extensive and lovey, and the surrounding area is just drop-dread gorgeous. And, depending on your beliefs, special: over yonder hill is the birthplace of Quetzalcoatl of Aztec legend, and right here and here are the points with the highest magnetic and vibrational energy in all Mexico, according to the book in the room. This would be a terrific spot to engage in some serious yoga and/or meditation. They do the vast majority of their business on weekends, and were nearly empty during our stay of three weekdays, hence the Expedia rates. This may appeal or turn off; we probably would've preferred a little more life, but then we weren't seriously focused on meditation etc. Food was actually quite good - we're both into Mexican food and food generally, and felt we didn't need to drive 20 min into Tepoztlan to eat well. Massages (two different therapists) were just OK; you can certainly get an OK massage for considerably less expense in town, especially on the road leading toward Tepozteco. But temezcal was really special, as led by Andres. Don't expect a lot of English, and be aware that the beds cannot be moved: if two (or more, I suppose) of you want to share a bed, you cannot take the cheapest room with two twins and expect to move them together,

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay muchas opciones para los alimentos
Stayed 2 nights in Apr 2024