The hotel is beautiful, spotlessly, clean, with a lovely breakfast out on the terrace. The location is excellent. The only drawback is that the climb up 122 stairs with your luggage is a bit of a killer. Think twice if you have heavy luggage. But if you’re strong and healthy, you can’t go wrong at this lovely hotel. We had read some very negative reviews about unfriendly staff and the check-in process. Our experience was 100% opposite. Our train was delayed more than an hour, but we stayed in touch, they called us to make sure we were OK. She assured us not to worry And simply did a self check in when we sent pictures of our passports. It seems that these grumpy one star raters may have been from a competitor trying to make them look bad.