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International Hotel Astana

4.0 star property
Hotel in Almaty with a full-service spa and free breakfast

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Photo gallery for International Hotel Astana

Bar (on property)
Front of property
Standard Twin Room | In-room safe, desk, iron/ironing board, free WiFi
Pool
Luxury Suite | In-room safe, desk, iron/ironing board, free WiFi

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Spa
  • Gym
  • Parking included
  • Room service

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room

Highlights

Air conditioning
Heating
Plasma TV
Hair dryer
Bathrobes
Electric kettle
Free bottled water
Wardrobe or closet
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Suite

Luxury Suite | In-room safe, desk, iron/ironing board, free WiFi

Luxury Suite

Highlights

Air conditioning
Heating
Plasma TV
2 bedrooms
2 bathrooms
Hair dryer
Bathrobes
Electric kettle
  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Twin Room

Highlights

Air conditioning
Heating
Plasma TV
Hair dryer
Bathrobes
Electric kettle
Free bottled water
Wardrobe or closet
  • Sleeps 2
  • 2 Twin Beds
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About the neighborhood

Map
Baitursynov Str. 113, Almaty, 050022

What's nearby

  • Almaty Central Stadium - 9 min walk - 0.8 km
  • Republic Square - 17 min walk - 1.5 km
  • Almaty Opera House - 3 min drive - 2.3 km
  • Zenkov Cathedral - 3 min drive - 3.1 km
  • MEGA Park - 4 min drive - 3.9 km

Getting around

  • Almaly - 9 min drive
  • Almaty Station - 16 min drive
  • Almaty (ALA-Almaty Intl.) - 32 min drive

Restaurants

  • ‪Vanilla - ‬4 min walk
  • ‪Жан Плов Лагман - ‬1 min walk
  • ‪Roof Garden - ‬12 min walk
  • ‪Qaimaq - ‬9 min walk
  • ‪Marrone Rosso Baykonur - ‬6 min walk

About this property

International Hotel Astana

Upscale hotel located in Bostandyk District
At International Hotel Astana, you can look forward to free English breakfast, a garden, and a hair salon. Take some time to relax at the onsite spa. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-in, and meeting rooms
  • A gift shop, a billiards/pool table, and laundry services
Room features
All 114 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Showers, free toiletries, and hair dryers
  • Electric kettles, heating, and daily housekeeping

Languages

English, Russian, Turkish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KZT 3500 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Property is also known as

Astana International Almaty
Astana International Hotel
Astana International Hotel Almaty
Hotel Astana International
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International Hotel Astana Almaty
Hotel International Hotel Astana Almaty
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Hotel International Hotel Astana
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International Hotel Astana
International Astana Almaty
Astana International Hotel
International Astana
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International Astana Almaty
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International Hotel Astana Almaty
International Hotel Astana Hotel Almaty

Frequently asked questions

Is International Hotel Astana pet-friendly?

No, pets are not allowed at this property.

How much is parking at International Hotel Astana?

Self parking is free at this property.

What time is check-in at International Hotel Astana?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. Late check-in is available during limited hours.

What time is check-out at International Hotel Astana?

Check-out is at noon.

Does International Hotel Astana provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 3500 per vehicle applies.

Where is International Hotel Astana located?

Located in Bostandyk District, this spa hotel is within a 15-minute walk of Kazakhstan Museum of Arts, Kasteev State Museum of Arts, and Almaty Central Stadium. Fantasy World Almaty and Auezov Kazakh Drama Theatre are also within 1 mi (2 km).

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International Hotel Astana Reviews

Reviews

6.4
Rating 10 - Excellent. 7 out of 31 reviews
Rating 8 - Good. 7 out of 31 reviews
Rating 6 - Okay. 7 out of 31 reviews
Rating 4 - Poor. 4 out of 31 reviews
Rating 2 - Terrible. 6 out of 31 reviews

7.0/10

Cleanliness

6.6/10

Staff & service

7.4/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ilya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast, clean
Stayed 7 nights in Sep 2024

10/10 Excellent

Ilya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel for the price! I will book there again!
Stayed 9 nights in Sep 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lot nicer than the reviewers stated. I did stay in a double suite. The bathroom was very modern looking, and the bed was very comfortable. Breakfast was wonderful
Stayed 2 nights in Sep 2024

6/10 Okay

Shiwen

Liked: Cleanliness, staff & service
Anti-slip mats should be added to the bathroom shower area.
Stayed 2 nights in Dec 2024

2/10 Terrible

Daniyar

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Super old
Stayed 2 nights in Oct 2023

4/10 Poor

Mohammad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Window
Stayed 2 nights in Nov 2023

2/10 Terrible

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort

Fits the bill for a 1 star review.

- Very noisy traffic all night long. Although double glazed it sounded like the window was open! - Wifi near useless. - Uncomfortably mattress. I could feel the metal in my back. - Breakfast... when it's gone that's too bad. - General fabric and maintenance extremely poor. Bare wires in bathroom. - No bar, contrary to listing. Paid for 3 nights but left after a near sleepless first.
Stayed 3 nights in Oct 2024

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

4/10 Poor

Awolia

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t like
Stayed 3 nights in Jan 2025

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bed was very uncomfortable, got severe neck and back ache. There were no refreshments in room. Did not provide with bottle of water. There was loud scary noise in commode in batgroom which woke me up several times at night
Stayed 4 nights in Oct 2024

2/10 Terrible

Aigul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Shane

Stayed 1 night in Jul 2024

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
It’s an ok hotel, bed sheet not clean, I found few hair on the 1st day, but bkf is ok, front desk speak English, like most of 3 star hotel, house keeping is a problem, rest of thing all good
Stayed 4 nights in Feb 2024

8/10 Good

Nurislom

Liked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

Ivan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Совсем не первой свежести гостиница

Не работал туалет, ремонт уже совсем не первой свежести. Тонкие стены, слышно соседей.
Stayed 1 night in Feb 2024

10/10 Excellent

Stanislav

Stayed 1 night in Nov 2023

6/10 Okay

filippo

Stayed 2 nights in Oct 2023

10/10 Excellent

Nataliya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

Satisfaisant, le personnel super fait la différenc

Personnel très gentil Petits déjeuners satisfaisants Chambres simples spartiates, pas de frigo pas de minibar, juste le strict minimum. Bons repas Navette aéroport payante
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Value for Money. Staffs are helpfull
Stayed 2 nights in Oct 2019

2/10 Terrible

Jongwon

Disliked: Cleanliness, staff & service, property conditions & facilities

아스타나의 안좋은추억

후론트에서 예약사항을 인지하지 못하여(방 예약사항, 사용인원등) 체크인하는데 1시간 이나 소요됨 하우스키핑 운영시 원칙이 없는것 같음 (팁을 주어야 타월이 새로이 비취됨) 5일 숙박 청소상태 매우 나쁨
Stayed 6 nights in Sep 2019

6/10 Okay

Gaukhar

Disliked: Staff & service
Stayed 1 night in Sep 2019

6/10 Okay

Michiel

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs to update everything. It is rated as a 4star hotel, but it is more a 2/3 star hotel. It is in a great neighbourhood walking distance to metro and restaurants. Easy to find.
Stayed 2 nights in Aug 2019

4/10 Poor

Marina

Disliked: Staff & service, property conditions & facilities

Явно не четвёрка

Останавливалась в данном отеле на неделю. С заселением проблем не было, но поселившись в номере, обнаружила, что отсутствует холодильник и халат. Считаю, что для отеля уровня 4 звезды наличие подобных вещей обязательно. Так как для меня наличие холодильника в номере было критичным, я обратилась на ресепшн с просьбой установить его, на что мне пообещали решить проблему завтра утром. Но по факту ни завтра утром, ни на следующий день никто и не подумал выполнить данное обещание. Только после третьего напоминания, наконец-таки я увидела в своём номере холодильник. Из этого случая явно следует вывод, что персоналу в общем-то наплевать на своих клиентов. Также не надейтесь найти в номере воду. Кулер с водой стоит на этаже, но зачастую он был пустой. Во время моего пребывания также один раз не было электричества. Совсем. Уж не знаю что там произошло, но нас только кормили обещаниями, что скоро все починят, по факту электричества не было почти сутки. Ни телефон не зарядить, ни помыться толком, сами понимаете без электричества сейчас никуда. Из плюсов могу отметить завтраки. Не скажу, что они были супер, но в целом неплохо, за исключением дня, когда не было света, потому как естественно без него никто ничего не готовил, поэтому довольствовались мы нарезками колбасы, сыра и фруктами. Ну и второй плюс - неплохое расположение. В общем, мне стало непонятно за что отелю дали 4 звезды, он тянет максимум на тройку. На длительное пребывание однозначно не рекомендую.
Stayed 7 nights in Aug 2019