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Hotel Otrar

4.0 star property
Central hotel with free breakfast connected to a shopping center in Almaty

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Photo gallery for Hotel Otrar

Interior
Restaurant
Presidential Suite, 2 Bedrooms | Premium bedding, minibar, in-room safe, soundproofing
Terrace/patio
Suite | Premium bedding, minibar, in-room safe, soundproofing

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • Gym
  • Room service
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Business Twin Room

Premium bedding, minibar, in-room safe, soundproofing

Business Twin Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Hair dryer
Private bathroom
  • 4.19 Ping (14 square meters)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, soundproofing

Junior Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Separate bedroom
Hair dryer
  • 8 Ping (26 square meters)
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite | Premium bedding, minibar, in-room safe, soundproofing

Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Hair dryer
Private bathroom
  • 12.62 Ping (42 square meters)
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, minibar, in-room safe, soundproofing

Standard Single Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Hair dryer
Private bathroom
  • 4.19 Ping (14 square meters)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | Premium bedding, minibar, in-room safe, soundproofing

Presidential Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Premium bedding
2 bedrooms
Hair dryer
  • 37.12 Ping (123 square meters)
  • Sleeps 4
  • 2 Double Beds

View all photos for Business Double Room

Business Double Room | Premium bedding, minibar, in-room safe, soundproofing

Business Double Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Hair dryer
Private bathroom
  • 4 Ping (13 square meters)
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Premium bedding, minibar, in-room safe, soundproofing

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Hair dryer
Private bathroom
  • 4.19 Ping (14 square meters)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Business Single Room

Premium bedding, minibar, in-room safe, soundproofing

Business Single Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Premium bedding
Hair dryer
Private bathroom
  • 4.19 Ping (14 square meters)
  • Sleeps 1
  • 1 Twin Bed
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About the neighborhood

Map
Gogolya Street 73, Almaty, 050002

What's nearby

  • Panfilov Park - 3 min walk - 0.3 km
  • Zenkov Cathedral - 12 min walk - 1.1 km
  • Almaty Opera House - 17 min walk - 1.5 km
  • MEGA Park - 3 min drive - 2.0 km
  • Republic Square - 4 min drive - 3.1 km

Getting around

  • Almaty Station - 10 min drive
  • Almaly - 18 min walk
  • Almaty (ALA-Almaty Intl.) - 27 min drive

Restaurants

  • ‪Bowler Coffee Roasters - ‬7 min walk
  • ‪Lanzhou - ‬6 min walk
  • ‪Agosto - ‬6 min walk
  • ‪Hoper’s Craft Beer & Grill Bar - ‬4 min walk
  • ‪Bkitzer - ‬4 min walk

About this property

Hotel Otrar

Upscale hotel located in Medeu District
A free breakfast buffet, a nightclub, and a terrace are just a few of the amenities provided at Hotel Otrar. For some rest and relaxation, visit the sauna or the steam room. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a hair salon.
Additional perks include:
  • An indoor pool
  • A roundtrip airport shuttle (surcharge), a 24-hour front desk, and 1 meeting room
  • Tour/ticket assistance, a reception hall, and free newspapers
  • Luggage storage, an elevator, and concierge services
Room features
All 161 rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • TVs with premium channels
  • Wardrobes/closets, refrigerators, and daily housekeeping

Languages

English, German, Russian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height counter and sink

More

  • 1 building
  • 5 floors
  • Built in 1981
  • Designated smoking areas
  • Mosquito nets
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium digital channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for KZT 7000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KZT 23000 per person (roundtrip)
  • Rollaway bed fee: KZT 7000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Clothing is optional at this property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 6 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision

Property is also known as

Hotel Otrar Almaty
Otrar Almaty
Otrar
Hotel Otrar Hotel
Hotel Otrar Almaty
Hotel Otrar Hotel Almaty

Frequently asked questions

Does Hotel Otrar have a pool?

Yes, this property has an indoor pool.

Is Hotel Otrar pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Otrar?

Check-in start time: noon; Check-in end time: midnight.

What time is check-out at Hotel Otrar?

Check-out is at noon.

Does Hotel Otrar provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 23000 per person applies.

Where is Hotel Otrar located?

Located in Medeu District, this hotel is within a 10-minute walk of 28 Panfilov Heroes Memorial Park, Green Bazaar, and Almaty Cathedral. Museum of Kazakh Musical Instruments and Zenkov Cathedral are also within 15 minutes. Almaly is 18 minutes by foot and Almaty Station is 28 minutes.

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Hotel Otrar Reviews

Reviews

6.8
Rating 10 - Excellent. 7 out of 35 reviews
Rating 8 - Good. 13 out of 35 reviews
Rating 6 - Okay. 6 out of 35 reviews
Rating 4 - Poor. 3 out of 35 reviews
Rating 2 - Terrible. 6 out of 35 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

8.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and service
Stayed 8 nights in Apr 2023

4/10 Poor

Alexander

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Really hard beds but the staff was nice

The beds were extremely hard, which kinda ruined the whole stay. The hotel is also quite old. The breakfast was not great. But the staff was very nice and helpful.
Stayed 2 nights in Jun 2023

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, room comfort

The staff was a wonderful, expect the last day .

Stayed 8 nights in Aug 2024

2/10 Terrible

Jose Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Si lo escoges te arrepentirás

El peor Hotel, que he estado en mi vida. Lo escogimos porque decía que tenía piscina, pero no es cierto. En recepción nadie hablaba inglés y resulta imposible entenderse. El Wi-Fi no funcionaba. Al final consiguieron conectarme mi teléfono pero no el de mi esposa. La habitación es diminuta con camas de 80 × 1 80 y colchones viejos. El aire acondicionado antiguo hacía un ruido ensordecedor, pero si lo desconectabas te asabas. La televisión antigua tampoco funcionó. El baño ridículamente pequeño y parecido al que tenía mi abuela. Este Hotel tuvo esplendor los años 60 y ahora esta totalmente desfasado. Cuando llegamos una pareja de alemanes se marchaba viendo el estado; eso debimos haber hecho nosotros.
Apenas si se puede pasar entre la cama de 80 cm y el mueble del viejo televisor. El aire acondicionado de cassette hace un ruido infernal
Apenas se hay sitio para sentarse en el inodoro
La dejadez y decadencia está en todos los detalles.
Stayed 1 night in Aug 2024

2/10 Terrible

Jose Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Si lo escoges te arrepentirás

El peor Hotel, que he estado en mi vida. Lo escogimos porque decía que tenía piscina, pero no es cierto -he reclamado a la web de hoteles-. En recepción nadie hablaba inglés y resulta imposible entenderse. El Wi-Fi no funcionaba. Al final consiguieron conectarme mi teléfono pero no el de mi esposa. La habitación es diminuta con camas de 80 × 1 80 y colchones viejos. El aire acondicionado antiguo hacía un ruido ensordecedor, pero si lo desconectabas te asabas. La televisión antigua tampoco funcionó. El baño ridículamente pequeño y parecido al que tenía mi abuela. Este Hotel tuvo esplendor los años 60 y ahora es un auténtico desastre. Cuando llegamos una pareja de alemanes se marchaba viendo el estado; eso debimos haber hecho nosotros.
Apenas si se puede pasar entre la cama de 80 cm y el mueble del viejo televisor. El aire acondicionado de cassette hace un ruido infernal
Apenas se hay sitio para sentarse en el inodoro
La taza se movía y el aspecto con chorrones marrones era de dejadez
No se preocupan ni de poner bien la luz del espejo que la tienen caída. Así todo el hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Roman

Liked: Amenities
Stayed 3 nights in Sep 2023

8/10 Good

Holm

Liked: Cleanliness, staff & service
Eine Sanierung des Hotels wäre wünschenswert. Preis/Leistung stimmt. Sehr feundliches Personal, was bei Problemen sofort hilft.
Straßenseite - Blick aus der 5. Etage. Etwas lauter - aber der Blick entschädigt.
Stayed 9 nights in Oct 2023

2/10 Terrible

Natalia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Не рекомендую

Самый ужасный отель из тех, что я останавливалась- очень старый ремонт, в номере нет ни чайника, ни даже бутылки воды.
Завтраки вполне вкусные
Это чистый !!
Stayed 3 nights in Sep 2023

10/10 Excellent

Khwaja

Liked: Property conditions & facilities
safe and good
Stayed 4 nights in Aug 2023

8/10 Good

koichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

パンフィロフ公園すぐ近くのホテル

パンフィロフ公園のすぐ近くなので、ゼンコフ正教会もすぐ近くとなります。ｺｸﾄﾍﾞﾊﾟｰｸへのﾛｰﾌﾟｳｪｲ乗り場までも何とか歩いていけました。空港までのタクシーも1800ﾃﾝｹﾞぐらいで手配もしてくれました。
Stayed 1 night in Aug 2023

6/10 Okay

MUHAMMAD

Stayed 4 nights in Oct 2022

6/10 Okay

Dongki

친절한 직원 좋은 위치 그러나 가격대비 룸의 수준은 낮은 편

호텔 위치는 좋으나 가격 대비 룸의 수준은 부족했다고 생각됩니다. 그러나 직원분들은 친절했습니다.
Stayed 5 nights in Jun 2022

8/10 Good

Raj Kishor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel located in the heart of the city.
Stayed 3 nights in Oct 2021

8/10 Good

Jean Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Otrar, Japan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食のビュッフェの内容が充実しています．
Stayed 7 nights in Sep 2019

8/10 Good

ティムール, 関東

Liked: Cleanliness, staff & service
スタッフは何時も笑顔で好感が持てる。Wifi環境は以前と比べていいとは言えないような気がしたので、評価が辛めです。
Stayed 2 nights in Aug 2019

6/10 Okay

Jidong

Stayed 5 nights in Apr 2019

2/10 Terrible

Valentin, Hannover

Disliked: Cleanliness, staff & service, room comfort
Die Matrazen sind durchgelegen und die Federn drücken in den Körper . Uns wurden 4 Zimmern angeboten wahren auch nicht Besser. Katastrofe
Stayed 9 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Hübsches Hotel mit freundlichem Team!

Zentrale Lage, gute Verkersanbindung,gute Einkaufsmöglichkeiten
Stayed 12 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The staff was not much helpful. Could hardly speak English. They just seem not to bother about the the guests. Good breakfast !
Stayed 4 nights in Jul 2018

2/10 Terrible

Jessica

Liked: Cleanliness
Disliked: Staff & service

Going to have to pay double

We prepaid at the time of our booking. On arrival to the hotel they wouldn’t believe us. Dont use this service. There is such poor communication, loss of booking, and inability to unstand how booking online works.

8/10 Good

ROYER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Back in the past

An old sober style hotel with precious wood furniture but Just at the Center of the City nearby the Bazar
Stayed 2 nights in Dec 2017

4/10 Poor

Genaro II

Disliked: Staff & service, property conditions & facilities, room comfort

Very old hotel, nice location but expensive pickup

The hotel charged me USD 38 for hotel pick. That is 12,500 tenge. The average rate is 3,000 tenge. I took Uber going back to airport and costed me 2,000 tenge. I complained about it but reception said that was their contract with the supplier. They should know better and arranged for a fair costing. It was too late for me to decline bec driver was in the airport already and it was immediate booking. Hotel facade was far from the pictures. It is a very old hotel with old design and furnitures. Good things about the hotel are location and is a bit clean. This is not value for money.
Stayed 1 night in Nov 2017