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天山大酒店的評分

4 out of 5
天山大酒店
115 Bogenbay Batyr Street, Almaty

評論

8.6

有夠讚

10 分，有夠讚；264 則評論中有 123 則" "
8 分，不錯哦；264 則評論中有 96 則" "
6 分，一般般；264 則評論中有 31 則" "
4 分，不太好；264 則評論中有 8 則" "
2 分，很糟糕；264 則評論中有 6 則" "

9.0/10

整潔度

8.6/10

員工素質

8.6/10

設施服務

8.4/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

YI-TING

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
great location, but the plugging ports in room are too few.
於 2019 年 8 月住了 3 晚

8/10 不錯哦

Stan，Taipei, Taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Business stay in Grand Tien Shan Hotel
I stayed in Grand Tien Shan Hotel for 4 nights and I found the staff are quite friendly to help, it is also in good location in the city, easy to catch Metro at Almaly. Nevertheless, the lift is a little bit slow reacting sometimes, one could wait for more than a minute for a lift that only moves betwween 1st to 3rd floors.

10/10 有夠讚

Shu Leung

喜歡：員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

ads

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Timothy，Renton

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable. The breakfast dining facilities were well laid out with a sumptuous array of food items I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk. Great stay.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

James B

喜歡：員工素質和住宿環境和硬體
Excellent
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Charles

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!
於 2024 年 3 月住了 4 晚

10/10 有夠讚

Shelly

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
於 2024 年 3 月住了 1 晚

2/10 很糟糕

Tamas

於 2023 年 12 月住了 1 晚

10/10 有夠讚

gürkan

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Otel guzel ama kahvaltisi beklentimin altındaydı
於 2023 年 11 月住了 1 晚

10/10 有夠讚

NHON

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Grat hotel in Almaty, Kazakhstan
The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well.
於 2023 年 10 月住了 2 晚

6/10 一般般

Kevin

The hotel is located on an ideal green area of Almaty surrounded by parks and museum, however, as we live in the world of technology, there were at least one socket that dud not work., they also charged for ectra drinking glasses into the room as well as knives and forks. When ordering room servuce staff forgot certain items such as a fork or molk for coffee. There is no morning drinking facilities. I would nit come back to the hotel again if I am being honest and will go back to the hotel I stayed before.
於 2023 年 10 月住了 5 晚

6/10 一般般

Helio

喜歡：整潔度和客房舒適度
Just regular
The hotel is well located, but the facilities need modernization. The curtains do not block the daylight. Breakfast is regular. The biggest problem is the service, from the lack of kindness till the poor english. I think is just a matter of trainning.
於 2023 年 10 月住了 1 晚

2/10 很糟糕

Leili

情侶出遊
喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
The property is in an excellent location but unfortunately that is the only positive thing about it. Hotel itself is quite outdated and need a massive reonavtion and some proper love and care. The reception staff are not at all helpful and border line rude. They act as if they are doing the guests a favour by even answering them. They have absolutely no sense of customer service, which is a basic expectation from a 4/5 star hotel. The breakfast is really poor, better not to waste your time there, just walk to many beautiful / well served cafe dotted around Almaty. The spa and spa staff are nice but parts of the spa are continuously booked for private treatment. Overall a very poor hotel/service.
於 2023 年 10 月住了 3 晚

10/10 有夠讚

Shawn

情侶出遊
Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously.
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Paramveer

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.
於 2023 年 9 月住了 8 晚

8/10 不錯哦

Mark

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
New Facade, Same Wifi
I stayed here 3 years ago, and it was nice enough. They are making major changes to the facade of the building, giving it a modern look. I noticed better quality food from room service, plus it is now available 24/7. They have a shuttle service to the airport, but you must pay. Also improved was the spa experience, with a wonderful massage. Well-stocked mini bar in the fridge. I wish there was a kettle in the rooms for early morning coffee. Also, the Wifi is the same, not very fast.
Main Lobby
Central Atrium
於 2023 年 8 月住了 2 晚

10/10 有夠讚

PAOLO

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Ottimo
Personale squisito e molto disponibile. Hotel di ciasse, colazione abbondante
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Oleg

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hospitable place
於 2023 年 8 月住了 10 晚

4/10 不太好

真實旅客

喜歡：整潔度和客房舒適度
不喜歡：員工素質
Not a second time
Reception was not helpful at all. Wanted to change the room because I got an ex-smoking room, after a discussion they changed it (at least). They said they smell no smoke. I wanted them to arrange me a driver to Big Almaty Lake. All I got was a Flyer with guided tours, I should call there. At the checkout they wanted me to charge something from the Minibar. I haven't drank anything. They didn't charged me, but overall the reception didn't make a good impression. The room was okay, very old and could need a renovation. The curtains didn't block the lights, so be prepared to wake up at 7 o'clock because the room is so bright.
於 2023 年 7 月住了 3 晚

10/10 有夠讚

Robert

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best staff ever
Amazing staff went the extra mlie.
於 2023 年 7 月住了 4 晚

10/10 有夠讚

Natalia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Dwight

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The hotel is excellent and centrally located close to all amenities. The Spa and pool were a great benefit in a cool atmosphere
於 2023 年 6 月住了 3 晚

10/10 有夠讚

Douglas

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 3 晚

10/10 有夠讚

Dharamvir Singh

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Tourist friendly hotel with amazing staff
Amazing and centrally located with superb breakfast and staff support.
於 2023 年 5 月住了 5 晚

10/10 有夠讚

John

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice stay!
Great property. Excellent breakfasts. Helpful staff. Awesome spa.
於 2023 年 5 月住了 2 晚

10/10 有夠讚

Boris

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 5 月住了 4 晚

10/10 有夠讚

Magdalena

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
As mentioned by other travellers, the property might seems dated, but at the same time it is very well maintained and extremely clean.
於 2023 年 5 月住了 6 晚

6/10 一般般

Varvara

商務旅客
喜歡：員工素質
Condition of room
於 2023 年 4 月住了 2 晚

6/10 一般般

Anirban

家庭旅遊
喜歡：整潔度和客房舒適度
不喜歡：住宿環境和硬體
Great Potential, needs improvement
This hotel is well located with proximity to several attractions in walking distance. The hotel is nice, but can be so much better. Firstly, my pickup reached 45 mins The maintenance is crumbling at places. Drawer knobs, showers faucets etc. were falling off and rusted. Secondly, at check in as they gave me a much smaller room. After me objecting, they checked and moved me to my actual suite room. Thirdly, for a family paying for 4 individuals and a suite, their daily room housekeeping was poor (providing only 2 small water bottles, having to remind to place tea cups in the room and so on). We had to even remind them once to take out the trash from the room (despite the room having being cleaned). I extended my 6-night stay by half a day as my flight was late. The manager told me they gave me an expensive room erroneously but actual price was higher. They charged me 70K KZT for the room extension (higher than my original booking rate). I checked later, the same room was available online much cheaper. They genuinely try, but very few of the staff speak English to be able to actually help their guests. As they attract more guests, they will need better staff who smile, and who help. The security at the main gate are grumpy and don’t extend a helping hand when they see a family with luggage, small children. No proper business centre (though it promises one). Ms. Aliaa at the reception stands out being helpful and knowledgeable. Thank you Aliaa
於 2023 年 4 月住了 6 晚

10/10 有夠讚

Rachelle

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Gracious and Comfortable
The hotel was very comfortable and gracious in style. The wifi worked well. There was almost too much hot water and the shower pressure was phenomenal. The spa was excellent. I only wish we had time for a massage. Breakfast was dangerous to the waist line. Their pastries and breads were particularly top notch.
於 2023 年 4 月住了 2 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect except for room A/C not working. Was cool so we were comfortable anyway!
於 2023 年 4 月住了 1 晚

10/10 有夠讚

jens

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice staff in reception especial when checking out the 29of March. Over all good hotel with spa pools and good location.
於 2023 年 3 月住了 2 晚

8/10 不錯哦

Artur

團體旅遊
喜歡：整潔度和員工素質
das Frühstück und der Spa-Bereich waren super. In den Zimmern merkte man dem Teppich ein gewisses Alter an. Alles in einem überwiegen die Standortvorteile und das gute Preisleistungsverhältnis deutlich.
於 2023 年 3 月住了 2 晚

10/10 有夠讚

Sadigatou

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel!
Fantastic customer service from the director and his staff. I love how approachable the director is and how they went the extra mile to make sure my needs were met. I really enjoyed the cleanliness of my room, the and the variety of the buffet for breakfast. The hotel is centrally located, walking distance to the most popular touristic venues, shopping malls and yummy restaurants.
於 2023 年 3 月住了 4 晚

10/10 有夠讚

Sun Ho

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 10 晚

6/10 一般般

Saurabh

喜歡：整潔度和員工素質

10/10 有夠讚

Ruslan

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 11 月住了 3 晚

8/10 不錯哦

SCOTT，Redwood Valley

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It had a great swimming pool. However, you should know that the swimming pool is closed to children on Sundays. Our children had fun at the pool on Monday morning.
於 2022 年 10 月住了 1 晚

8/10 不錯哦

Ingrid

於 2022 年 9 月住了 4 晚

4/10 不太好

Bauyrzhan

商務旅客
不喜歡：整潔度、員工素質和住宿環境和硬體
Terrible room and service
The room was quite old and both the sink and the shower tub clogged, both would be quite obvious and easy to fix, apparently they don't care much anymore. The elevator is broken/under construction, noone cares to help with luggage. The service was terrible, the security was looking at me with suspicion, apparently they smile for foreigners sometimes. The reception refused to provide an invoice because I paid through hotels.com as if they didn't get the money. There is Rahat Palace for same price but 5 star and much better, this one doesn't care about it's quality any more.
於 2022 年 9 月住了 2 晚

8/10 不錯哦

Ravi M

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2022 年 9 月住了 2 晚

8/10 不錯哦

Faisal

於 2022 年 8 月住了 3 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
於 2022 年 7 月住了 1 晚

8/10 不錯哦

Mark

商務旅客
喜歡：整潔度、員工素質和客房舒適度
Good clean hotel, large room, and friendly service from the staff.
於 2022 年 7 月住了 3 晚

4/10 不太好

真實旅客

商務旅客
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 1 晚

10/10 有夠讚

Khaled

於 2022 年 5 月住了 2 晚

8/10 不錯哦

SANGYONG

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
숙박에 만족
코19 팬데믹의 영향 때문인지 숙박객은 많지 않아 보였다. transfer로 1박을 하기 위함이었다. 저녁 9시경에 체크인하여 레스토랑에서 늦은 저녁식사를 하고, 비행에 지쳐 자고, 조식을 한 다음에 곧바로 공항으로 직행. 우린 숙박에 만족했다.
於 2021 年 11 月住了 1 晚

8/10 不錯哦

Didar

喜歡：整潔度、員工素質和客房舒適度
Отличная локация
Хороший отель с прекрасной локацией. Хороший сервис, достойные завтраки. Нужно решать вопрос с розетками и в идеале внедрить бы usb порты. А так практически нет свободных розеток, негде заряжать гаджеты. Если у вас их несколько, то будет неудобно.
於 2021 年 11 月住了 1 晚

6/10 一般般

Mikhail

於 2021 年 11 月住了 3 晚