海洋景觀、特定日期營業

提沃利卡烏愛盧飯店的評分

5 out of 5
提沃利卡烏愛盧飯店
Apartado 1299, Vale Do Covo, Praia do Carvoeiro, Lagoa

評論

9.4

好極了

10 分,有夠讚;1001 則評論中有 746 則" "
8 分,不錯哦;1001 則評論中有 172 則" "
6 分,一般般;1001 則評論中有 44 則" "
4 分,不太好;1001 則評論中有 27 則" "
2 分,很糟糕;1001 則評論中有 12 則" "

9.6/10

整潔度

9.2/10

員工素質

9.2/10

設施服務

9.2/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

ZIH-HAN

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything is perfect. The reception welcome us and show the hotel amenities around and the the gentleman is so nice while I was checking out The breakfast time is a bit crowds because of the Oceanside tables but we sit there two days (staff there will try to arrange those tables for you) and the food is nice with many choices. Just one note when I leave a message through th QR code so they can deliver extra needs to the room, they did in the first time and miss the second message. 4.5 stars for it! Amazing stay
於 2024 年 2 月住了 2 晚
Luminita Ferreira 於 2024年2月14日回覆
Dear Zih-Han,We are delighted to receive your feedback, regarding your last visit to Tivoli Carvoeiro Algarve Resort. We are delighted to know that you had enjoyed about the gastronomic offer and quality of the breakfast as well as the professionalism and kindness of our team. We are already looking forward to welcoming you soon back again to enjoy once more to the astonishing and distinctive Tivoli Carvoeiro. With our best regards Luminita Ferreira Customer Care

4/10 不太好

真實旅客

喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
not a five star hotel service
We stayed at this hotel for two nights. When we left, we forgot the iphone wireless headset under the pillow. We went to the airport to call the hotel. He said that he would reply to me. Of course, as usual, he didn't give me any calls, then I called again. he said nothing was found! I told him that I was 100% sure that it is in the hotel. He said that nothing was found. The iPhone headset is positioned. The positioning of this headset is always in the hotel. I can't believe what he said. This is not a service for a five-star hotel. Very cold, very unprofessional! On the first day, the room service cleaned the room and took my second room card, so there was no electricity in the room and no air conditioning. It was very hot at the end of July. When I returned to the room, it was hell. When I called the front desk, she said that she would send it to me,then I was waiting for it, was never comes, until I went to the front desk in person, She remembered this thing, but forgot to do it!
於 2019 年 7 月住了 2 晚
Joao Jesus 於 2019年8月4日回覆
Dear Anonymous, Thank you very much for sharing your honest feedback regarding your stay with us! Your suggestions are very important for us and kindly be informed that they will be shared within our Team. The situations you have reported are not common to the hotel and all team members have been carefully informed and instructed about all procedures. We regret to know that we were not able to fully met your expectations and for that we would like you to please accept our deepest apologies and hope you will give us the oportunity to welcome you back in the future and provide you a trully great experience. With our kindest regards, João Jesus, General Manager

2/10 很糟糕

FENG

喜歡:住宿環境和硬體和客房舒適度
不喜歡:員工素質
very very bed service!
我很少给这么差的差评,这家酒店位置景色都不错,隔音也不错,可是前台!这真的不是五星酒店应该有的服务,冷淡,没有条理,无法直接回答我的问题,预订了两晚两间房,却无法给我哪怕一天一间大床房!海边酒店没有驱蚊设备!清理房间的员工把我第二张房卡拿走,晚上回来房间巨热,电话前台,说会送来第二张卡,然后并没有来,我只有去前台,前台只回答了句抱歉。然后因为服务员把两张单人床拼在了一起,所以没有了床头柜…我们把无线耳机遗忘在枕头下,离店不到两小时电话回去,前台说给我回话,当然他们怎么会给我电话!我等了一小时再打,他们找不到!
於 2019 年 7 月住了 2 晚
Joao Jesus 於 2019年8月1日回覆
Dear Feng, We would like first to thank you for sharing your feedback regarding your stay at our hotel! We regret to know that we were not able to provide you an experience of quality that we so proudly stand, and for that please accept our sincere apologies. Your comments will be shared within the team for continuous improvement. It will definetly be a true pleasure for you to consider visiting us in the future! Best Regards, João Jesus General Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
风景绝佳
令人难忘的美好经历,外面风景太美了!
於 2019 年 1 月住了 3 晚
João Jesus 於 2019年1月25日回覆
Dear Guest, Thank you for sharing your comments and evaluation regarding your recent stay at Tivoli Carvoeiro. I am delighted to read that you have fully enjoyed your stay, all of our facilities and services. Looking foward to welcome you once again in the future for another memorable experience. Best Regards, João Jesus General Manager

10/10 有夠讚

Sumrat

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very Nice Location and Amenities, Staff was super friendly and inviting.
於 2024 年 5 月住了 3 晚
Luminita Ferreira 於 2024年5月27日回覆
Dear Sumrat,On behalf of the Tivoli Carvoeiro Team we would like to thank you for taking the time to write your review and share your thoughts and comments about your recent stay. It is very rewarding for us to know that you had a great experience and valued the beautiful and authentic village we are located in as well as the professionalism and kindness of the team. We will be delighted to welcome you on your next visit, so you can continue to enjoy our prime location with breathtaking views. With our dearest regards Luminita Ferreira Customer Care

10/10 有夠讚

Allison

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This resort has the most amazing views and is in the heart of Carvoeiro! The pool and dinning were wonderful, that staff were all very friendly and the resort was spotless. It was also an easy 5 min walk into town and a 10 min walk to connect to the seven hanging valleys trail. Will definitely be back to this resort!
於 2024 年 5 月住了 2 晚
Ana Gomes - Customer Care 於 2024年5月26日回覆
Dear Allison, Thank you for choosing Tivoli Carvoeiro and for the wonderful review of your stay. Our aim is always to provide a first class service and our professional and dedicated team go the extra mile to ensure our guests have a memorable stay. It is rewarding to know that our efforts at continuous improvement are being recognized. We look forward to welcoming you back to our resort for many unforgettable experiences. With kind regards, Ana Gomes Customer Care

10/10 有夠讚

leslie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay at Tivoli Carvoeiro.
於 2024 年 5 月住了 5 晚
Luminita Ferreira 於 2024年5月22日回覆
Dear Leslie,It is a joy to receive your positive feedback and kind words, thank you so much! Your comments motivate us to continue striving to be the best that we can be, and always walk the extra mile in order to provide our guests with amazing experiences. We look forward to welcome you back soon. With kind regards Luminita Ferreira Customer Care

8/10 不錯哦

Sharon

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent Breakfast buffet. Staff very friendly and helpful. Beautiful views. Nice warm indoor pool.
於 2024 年 5 月住了 2 晚
Rui Brito - Customer Care 於 2024年5月21日回覆
Dear Sharon, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences! Therefore, we are extremely happy to read that you loved your time at Tivoli Carvoeiro. With kind regards, Rui Brito Customer Care

10/10 有夠讚

Rubina

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We absolutely loved our stay. The hotel has the most beautiful backdrop we've ever seen. I would add that our stay would have been elevated with firmer beds and pillows but I would still give this hotel a 5 star rating.
於 2024 年 5 月住了 4 晚
Rui Brito - Customer Care 於 2024年5月20日回覆
Dear Rubina, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences! We look forward to welcome you back soon. With kind regards, Rui Brito Customer Care

10/10 有夠讚

Bernard

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚
Ana Gomes - Customer Care 於 2024年5月17日回覆
Dear Bernard, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 有夠讚

Juliana

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Outstanding hotel. Friendly staff, amazing view. Beautiful property.
於 2024 年 5 月住了 2 晚
Ana Gomes - Customer Care 於 2024年5月15日回覆
Dear Juliana, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the staff and the outstanding location. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 有夠讚

Barbara

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The fairy tale beauty of the location is breath taking! The staff was so pleasant and helpful. Highly recommend.
於 2024 年 5 月住了 3 晚
Ana Gomes - Customer Care 於 2024年5月15日回覆
Dear Barbara, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the location and our dedicated staff. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 有夠讚

Roger

喜歡:整潔度、員工素質和住宿環境和硬體
Really enjoyed my stay here. All staff helpful and friendly . Would definitely visit again.
於 2024 年 5 月住了 4 晚
Rui Brito - Customer Care 於 2024年5月13日回覆
Dear Roger, Thank you for your preference for the Tivoli Carvoeiro and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 有夠讚

Michael

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Rui Brito - Customer Care 於 2024年5月14日回覆
Dear Michael, First of all we would like to thank you for sharing your evaluation regarding the recent stay that you had with us. It is so important for us to see that we were able to meet your expectations and that our team provided you a great experience. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back to our hotel. Best regards, Rui Brito Customer Care

10/10 有夠讚

Antonio J

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was absolutely perfect. One of the best resorts I’ve ever stayed at. Every staff member from the front desk to the wait staff were absolute professionals and made us feel very important and welcomed. This place is a dream. I will be back. OBRIGADO!!!
於 2024 年 5 月住了 2 晚
Rui Brito - Customer Care 於 2024年5月11日回覆
Dear Antonio J, It is a joy to receive your positive feedback and kind words, thank you so much! Your comments motivate us to continue striving to be the best that we can be, and always walk the extra mile in order to provide our guests with amazing experiences. We look forward to welcoming you to our hotel for many years to come. We will continue to provide you with unforgettable memories. With kind regards, Rui Brito Customer Care

10/10 有夠讚

Kayla Lee

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
this place was absolutely stunning. The staff was super helpful. I would def return and recommend to others
於 2024 年 4 月住了 5 晚
Rui Brito - Customer Care 於 2024年5月11日回覆
Dear Kayla Lee, Thank you for choosing Tivoli Carvoeiro and for the wonderful review of your stay. All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! We look forward to welcome you back soon. With kind regards, Rui Brito Customer Care

10/10 有夠讚

Catherine Ruth

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really enjoyed our stay here. We paid for a sea view room and received an upgrade to a family room, the extra space was welcome
於 2024 年 5 月住了 4 晚
Rui Brito - Customer Care 於 2024年5月7日回覆
Dear Catherine Ruth, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! Therefore, we are extremely happy to read that you loved your time at Tivoli Carvoeiro. With kind regards, Rui Brito Customer Care

10/10 有夠讚

Sandra

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 5 晚
Luminita Ferreira 於 2024年5月7日回覆
Estimada Sandra,Gostariamos de agradecer-lhe pela sua visita e preferência pelo Tivoli Carvoeiro. O nosso objectivo primordial é o bem estar dos nossos estimados hóspedes. Seria um prazer poder voltar a dar-lhes as boas vindas ao Tivoli Carvoeiro num futuro próximo. Com os melhores cumprimentos Luminita Ferreira Customer Care

8/10 不錯哦

Kim

喜歡:整潔度、員工素質和住宿環境和硬體
Hotel was magnificent. Had a great view of the sea from the dining area. Great breakfast included. Our room was on the small side. Shower pressure was weak. Good location to the town centre of Carvoeiro which is a great place to vacation.
於 2024 年 4 月住了 3 晚
Ana Gomes - Customer Care 於 2024年5月3日回覆
Dear Kim, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the breakfast we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 有夠讚

Daniel

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2024 年 4 月住了 3 晚
Rui Brito - Customer Care 於 2024年4月29日回覆
Dear Daniel, First of all we would like to thank you for sharing your evaluation. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back in Tivoli Carvoeiro. Best regards, Rui Brito Customer Care

10/10 有夠讚

Shayna

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
it was amazing!
於 2024 年 4 月住了 2 晚
Rui Brito - Customer Care 於 2024年4月29日回覆
Dear Shayna, Thank you so much for taking the time to share your review regarding your stay at Tivoli Carvoeiro. Your opinion is very important to us and will be proudly shared with our team members. We are happy to read that we were able to provide you a great experience and it will definitively be a true pleasure to welcome you back in a near future. With kind regards, Rui Brito Customer Care

8/10 不錯哦

Sumit

家庭旅遊
喜歡:整潔度和設施服務
不喜歡:住宿環境和硬體
Had an issue for two out of the three nights where there was knocking coming from the ac vent overnight. Unfortunately for me I couldn’t sleep on my vacation. When I approached management they simply told me they will call the mechanic and offered me to stay in another room. Due to the situation of my stay and other factors I couldn’t take the offer to move. No one fixed the ac vent knocking sound. There was no courtesy charges that were taken off the statement either.
於 2024 年 4 月住了 3 晚
Luminita Ferreira 於 2024年4月29日回覆
Dear Sumit,We regret to know that your experience fell short of your expectations and for that, please accept our sincere apologies. Your opinion is very important to us and was well noticed and valued. Regarding the air conditioning issue, a room change was offered immediately, as a solution and another accommodation was prepared for your family. In order to have the problem solved an external company assistance was needed. With the aim of avoid causing more inconvenience, the room change would have been the most plausible solution. We hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. With our dearest regards Luminita Ferreira Customer Care

10/10 有夠讚

Alexander,New York

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I liked that our birthdays were recognized by the hotel
於 2024 年 4 月住了 7 晚
Rui Brito - Customer Care 於 2024年4月27日回覆
Dear Alexander, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! Therefore, we are extremely happy to read that you loved your time at Tivoli Carvoeiro. With kind regards, Rui Brito Customer Care

8/10 不錯哦

alain

家庭旅遊
喜歡:整潔度、員工素質和設施服務
C’est un vieille hôtel rénové et cela se voit. Par contre la chambre était impeccable. Beaucoup de couloir et service confus et lent. Vue extraordinaire.
於 2024 年 4 月住了 3 晚
Rui Brito - Customer Care 於 2024年4月27日回覆
Estimé alain,Nous souhaitons vous remercier pour avoir partagé votre feedback avec nous. Veuillez accepter notre excuses pour la déception que vous avez ressentie en quittant notre hotel. Soyez assuré que nous avons étudié votre commentaire, et que nous prenons les mesures necessaires pour garantir le maintien de nos standards elevés habituels. Depuis que nous avons pris connaissance de votre experience, nous avons partagé vos commentaires avec nos Chefs de département pour ultérieure révision, et pour prévenir ce genre de stituations dans le futur. Nous nous engageons à offrir des expériences mémorables avec un service exceptionnel, et nous espérons donc avoir l'occasion de vous accueillir à nouveau et d'améliorer votre expérience dans un avenir proche. Merci encore pour avoir choisi notre Tivoli Carvoeiro, et pour le temps que vous avez consacré à partager vos impressions.Mes salutations distinguées,Rui BritoCustomer Care

8/10 不錯哦

Lee-Ann

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Breathtaking views from hotel- easy to find great seating. Food from bar area pretty lacking and bar was pleasant but things got lost in translation. Asked for a double scotch no ice. Got two separate glasses of scotch with ice. Asked them to remove ice so they took one cube out. Somewhere lost in translation, i dont speak Portugeuse unfortunately
於 2024 年 4 月住了 3 晚
Ana Gomes - Customer Care 於 2024年4月26日回覆
Dear Lee-Ann, Thank you very much for taking the time to share your review regarding your stay at our Hotel. Your opinion is very important for us and all your comments will be shared with the team for continuous improvement. It will definitively be a true pleasure to welcome you back in a near future. With kind regards, Ana Gomes Customer Care

10/10 有夠讚

Melanie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property, walking distance to shops and restaurants in Carvoeiro. The rooms are clean, updated, spacious and beautiful! We had a huge terrace overlooking the water. The breakfast buffet was amazing - this felt a little like an all inclusive resort environment but the food was delicious and there was a huge variety. Staff were very friendly. Overall, a wonderful experience!
於 2024 年 4 月住了 3 晚
Ana Gomes - Customer Care 於 2024年4月24日回覆
Dear Melanie, First of all we would like to thank you for sharing your comments regarding the stay that you had with us. It is so important for us to read that we were able to meet your expectations and that our team provided you a great experience. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back to our hotel. Best regards, Ana Gomes Customer Care

10/10 有夠讚

Kathryn

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was stunning! Set in a cove of the cliffs of Algarve shoreline with hikes on either side. A beautiful crystal clear refreshing pool. Spacious private decks looking over all the property to the ocean. A roof top bar for great sunsets. The staff were all so wonderful, really over the top! Can’t wait to plan another trip and tell others of this remarkable find!
於 2024 年 4 月住了 2 晚
Rui Brito - Customer Care 於 2024年4月19日回覆
Dear Kathryn, It is a joy to receive your positive feedback and kind words, thank you so much! Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our services and team members. I will ensure to share this feedback with the team to continue to inspire and motivate them to deliver exceptional customer service.We look forward to welcoming you back to Tivoli Carvoeiro in the near future. Kind Regards, Rui Brito Customer Care

10/10 有夠讚

Herman

喜歡:員工素質、設施服務和住宿環境和硬體
It’s a very nice place.
於 2024 年 4 月住了 2 晚
Ana Gomes - Customer Care 於 2024年4月19日回覆
Dear Herman, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

8/10 不錯哦

Catherine

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location was perfect and the views were breathtaking. Service was top notch! The indoor pool could use some updating.
於 2024 年 3 月住了 7 晚
Luminita Ferreira 於 2024年4月18日回覆
Dear Catherine,On behalf of the entire team of Tivoli Carvoeiro, we would like to thank you for your visit and preference. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We are genuinely appreciative of your kind comments and do acknowledge your constructive criticism, which will be shared with the respective department. Looking forward to welcoming you back soon to Tivoli Carvoeiro, the real oasis of relaxation and hospitality. With our kindest Regards Luminita Ferreira Customer Care

10/10 有夠讚

Lisa

於 2024 年 4 月住了 1 晚
Rui Brito - Customer Care 於 2024年5月6日回覆
Dear Lisa, Thank you for your preference for the Tivoli Carvoeiro and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 有夠讚

John

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Luminita Ferreira 於 2024年4月16日回覆
Dear John,Thank you for your preference for the Tivoli Carvoeiro and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome you again soon and continue to provide you with unforgettable moments. With kind regards Luminita Ferreira Customer Care

10/10 有夠讚

Ivania

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect stay, beautiful view, amazing location, staff was very friendly and useful, great breakfast selection included. I’d definitely stay here again, worth every penny.
於 2024 年 4 月住了 3 晚
Luminita Ferreira 於 2024年4月15日回覆
Dear Ivania,What a breath-taking feedback, thank you very much! Your kind words and comments are very valuable to us, as it helps us to maintain and constantly improve our service levels. We will happily forward your feedback to the entire team, who we are certain, will be encouraged by your remarks. Looking forward to welcoming you back soon. With kind regards Luminita FerreiraCustomer Care

10/10 有夠讚

Amarpal

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The location is unbelievable. Right on the sea front on the edge of cliff with incredible views and natural scenery which is the best for any hotel we have stayed in!! Also Close to town centre and walking distance from scenic trekking paths for the whole family. Staff very friendly and helpful. All around brilliant. The only thing to add for the families would be to have more kids activites on the resort to keep them busy on site.
於 2024 年 4 月住了 5 晚
Rui Brito - Customer Care 於 2024年4月16日回覆
Dear Amarpal,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to Tivoli Carvoeiro in the near future.Kind Regards,Rui BritoCustomer Care

10/10 有夠讚

qun,Gillette

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Best ocean view, excellent continental breakfast, easy access to walking trail.
於 2024 年 4 月住了 2 晚
Ana Gomes - Customer Care 於 2024年4月10日回覆
Dear qun, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the breakfast we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 有夠讚

Antonio

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property location and surroundings were beautiful. Enjoyed walking the cliffs which are accessible from property. The staff was excellent.
於 2024 年 4 月住了 3 晚
Luminita Ferreira 於 2024年4月9日回覆
Dear Antonio,What a breath-taking feedback, thank you very much! Your kind words and comments are very valuable to us, as it helps us to maintain and constantly improve our service levels. I will happily forward your feedback to the entire team, who I am certain, will be encouraged by your remarks. Looking forward to welcoming you back soon. With kind regards, Luminita Ferreira, Customer Care

10/10 有夠讚

Patricia

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The view from our room—so beautiful and peaceful.
於 2024 年 4 月住了 1 晚
Rui Brito - Customer Care 於 2024年4月7日回覆
Dear Patricia, Thank you so much for sharing your review regarding the stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the view and the facilities we offer. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Rui Brito Customer Care

2/10 很糟糕

maria

家庭旅遊, 親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Horrible sewer smell
於 2024 年 4 月住了 2 晚
Luminita Ferreira 於 2024年4月8日回覆
Dear Mrs. Maria,Thank you sincerely for your feedback that deserved closest attention and consideration. We deeply regret not being able to provide a satisfactory solution to ensure your stay was enjoyable. We had the opportunity to speak with you on the phone, an several options and solutions were presented, however, all of them were rejected. We remain at your entire disposal and hope to have the opportunity to welcome you back to Tivoli Carvoeiro and provide an enhanced experience. With our best regards Luminita Ferreira Customer Care

10/10 有夠讚

Frank

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Country was beautiful but the people who worked at the resort and the people we met is what made it very welcoming.
於 2024 年 3 月住了 10 晚
Luminita Ferreira 於 2024年3月31日回覆
Dear Mr. Frank,On behalf of the Tivoli Carvoeiro Team, we would like to thank you for choosing Tivoli Carvoeiro.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. It is very rewarding for us to know that you had a great experience and valued the kindness and professionalism of our team. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. With our sincerest regards Luminita Ferreira Customer Care

8/10 不錯哦

Gregory

於 2024 年 3 月住了 1 晚
Rui Brito - Customer Care 於 2024年4月16日回覆
Dear Gregory, Thank you so much for taking the time to share your evaluation regarding the stay at our hotel. Your opinion is very important to us and will be proudly shared with our team members. It will definitively be a true pleasure to welcome you back in Tivoli Carvoeiro. With kind regards, Rui Brito Customer Care

10/10 有夠讚

Sandra

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice property. Great rooms. Beautiful view, if you get a beach/water view room. We had reserved a non-water view. Asked for upgrade at check in. Got the upgrade but had to pay more money, thought that was a perk with Expedia VIP, but wasn't. Nice bar area with good views and decent food. The upscale restaurant was good, but pricy. No restaurants next to hotels for food options. 15 Min walk or very short drive is the local village was is very tourist oriented and has lots of restaurants.
於 2024 年 3 月住了 2 晚
Rui Brito - Customer Care 於 2024年3月25日回覆
Dear Mrs. Libero, First of all we would like to thank you for sharing your comments regarding the recent experience that you had in Tivoli Carvoeiro. We regret to know that we were not able to meet all your expectations, however, we would like to clarify that your booking was initial made for a Superior Double (Standard category) and with VIP program you were eligible to a free upgrade for a Deluxe Terrace (no sea view), subject to availability. Your opinion is very important for us and was taken in great consideration and we truly hope you will give us the opportunity to welcome you again in a near future. With best regards, Rui Brito Customer Care

10/10 有夠讚

Melanie

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The scenery was spectacular. Staff service was amazing
於 2024 年 3 月住了 2 晚
Rui Brito - Customer Care 於 2024年3月19日回覆
Dear Melanie, Thank you so much for your feedback, we sincerely appreciate it! All we want is to provide our guests with the most enjoyable and memorable experiences, and of course, pampering them as much as we can! We look forward to welcome you back soon. With kind regards, Rui Brito Customer Care

10/10 有夠讚

Halima

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely and very friendly staff and amazing place. I liked the buffet breakfast as well
於 2024 年 2 月住了 4 晚
Rui Brito - Customer Care 於 2024年3月18日回覆
Dear Halima, Thank you very much for taking the time to share your review regarding the stay at our Hotel. Your opinion is very important for us and all your comments will be shared with the team. Looking forward to welcoming you back soon. With kind regards, Rui Brito Customer Care

10/10 有夠讚

Andrew

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
friendly professional and courteous staff gorgeous setting incredible views everywhere you turn
於 2024 年 3 月住了 4 晚
Rui Brito - Customer Care 於 2024年3月15日回覆
Dear Andrew, Thank you for choosing Tivoli Carvoeiro and for the wonderful review of your stay. Our aim is always to provide a first class service and our professional and dedicated team go the extra mile to ensure our guests have a memorable stay. It is rewarding to know that our efforts at continuous improvement are being recognized. We look forward to welcoming you back to our resort for many unforgettable experiences. With kind regards, Rui Brito Customer Care

2/10 很糟糕

Liqun

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My wife and I just left Tivoli Carvoeiro this morning after a 3-night stay. There are many good things to say about this hotel, and I would really want to mention the following two. First, the hotel staff are very friendly and helpful. In particular, our waiter at the breakfast buffet (which is wonderful by the way), Goncalo, always had a smile and made sure we got everything we need. He was so attentive and personable that we were looking forward to seeing him every morning. When we left the breakfast hall this morning we asked Goncalo whether my wife and I could take a photo with him. He graciously accepted our request and took us to a spot with a beautiful view. Thank you very much, Goncalo!!! Second, my wife celebrated her birthday during our stay at the hotel. And we were very pleasantly surprised when we came back to our room in the evening on my wife’s birthday and saw a bottle of Champagne on ice and a beautiful cake, with glasses and silverware. Such a memorable experience!
於 2024 年 3 月住了 3 晚
Luminita Ferreira 於 2024年3月11日回覆
Dear Liqun,On behalf of the Tivoli Carvoeiro Team, we would like to thank you for choosing Tivoli Carvoeiro for such a special occasion, as your wifes birthday. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your kind words have been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. With our dearest regards Luminita Ferreira Customer Care

10/10 有夠讚

David

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was great! I got a room on the water which was awesome. the breakfast was incredible!
於 2024 年 3 月住了 2 晚
Rui Brito - Customer Care 於 2024年3月9日回覆
Dear Mr. David, Thank you so much for sharing your review regarding the stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the breakfast we offer and the facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Rui Brito Customer Care

10/10 有夠讚

Mihai

喜歡:住宿環境和硬體
於 2024 年 2 月住了 3 晚
Rui Brito - Customer Care 於 2024年3月4日回覆
Dear Mihai, First of all we would like to thank you for sharing your evaluation regarding the experience that you had with us. It is so important for us to see that we were able to meet your expectations and that our team provided you a great experience. We will strive to continuously improve and provide our guests with the best possible experience and we hope that in the future you will give us the opportunity to welcome you back to our hotel. Best regards, Rui Brito Customer Care

10/10 有夠讚

Ali,College Station

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful views, great hiking, walk on boardwalk with incredible views of the Atlantic Ocean & the sunset
於 2024 年 2 月住了 4 晚
Ana Gomes - Customer Care 於 2024年3月1日回覆
Dear Ali, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience and valued the location and facilities. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 有夠讚

Teresa

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely 5 star resort
於 2024 年 1 月住了 3 晚
Rui Brito - Customer Care 於 2024年2月27日回覆
Dear Mrs. Teresa, Thank you for your preference for the Tivoli Carvoeiro and for assessing your stay. We are extremely proud to have contributed to a fantastic experience! It would be a pleasure to welcome your visit to the Tivoli Carvoeiro soon and continue to provide you with unforgettable moments. With kind regards, Rui Brito Customer Care

10/10 有夠讚

John

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Ana Gomes - Customer Care 於 2024年3月20日回覆
Dear John, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care

10/10 有夠讚

Inge

於 2024 年 2 月住了 6 晚
Ana Gomes - Customer Care 於 2024年3月20日回覆
Dear Inge, Thank you so much for sharing your fantastic review regarding your stay at Tivoli Carvoeiro. It is very rewarding for us to know that you had a great experience. We will share your feedback with the entire team and we hope to welcome you back soon. With best regards, Ana Gomes Customer Care