鳥瞰角度

卡思卡德養生渡假村的評分

5 out of 5
卡思卡德養生渡假村
Rua das Ilhas, Lagos, Algarve

評論

9.2

太棒了

10 分,有夠讚;776 則評論中有 558 則" "
8 分,不錯哦;776 則評論中有 153 則" "
6 分,一般般;776 則評論中有 40 則" "
4 分,不太好;776 則評論中有 17 則" "
2 分,很糟糕;776 則評論中有 8 則" "

9.6/10

整潔度

9.0/10

員工素質

9.2/10

設施服務

9.4/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Kailee

於 2024 年 5 月住了 4 晚
Silvana Pombo General Manager 於 2024年5月21日回覆
Dear Mrs. Kailee,We would like to thank you for choosing Cascade Wellness Resort for your recent stay in Lagos. Thank you for taking the time to share your sincere feedback as we strive to provide a memorable experience, as guest satisfaction is our utmost priority. Looking forward to welcome you back in the near future. Best Regards, Silvana Pombo General Manager

4/10 不太好

Harp

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 5 月住了 5 晚

10/10 有夠讚

Fire

喜歡:員工素質和住宿環境和硬體
We had a wonderful stay at cascade. The views were beautiful. Enjoy the pools. Fun time at the bar. Breakfast was full of options. The staff was amazing. They helped us with our electric car always were able to answer our questions forgetting around.
於 2024 年 5 月住了 2 晚
Silvana Pombo General Manager 於 2024年5月19日回覆
Dear Mrs. Oneill,We would like to thank you for choosing Cascade Wellness Resort for your recent stay in Lagos.Thank you for taking the time to share your sincere feedback as we strive to provide a memorable experience, as guest satisfaction is our utmost priority.It is very rewarding for the team to know that we delivered such a memorable experience.Looking forward to welcome you back soon.Best Regards,Silvana PomboGeneral Manager

10/10 有夠讚

olivier

Bel appartement , 3 piscines chauffées , randonnées direct en sortant de l’hôtel
於 2024 年 5 月住了 5 晚
Silvana Pombo General Manager 於 2024年5月12日回覆
Dear Mr. Olivier,On behalf of the entire team at Cascade Wellness Resort, we would like to thank you for choosing us for your recent stay in Lagos. Thank you for taking the time to share your sincere feedback as we strive to provide a memorable experience, as guest satisfaction is our utmost priority. Looking forward to welcome you back in the near future. Kind regards, Silvana Pombo General Manager

10/10 有夠讚

Kilian

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Sehr schönes Hotel mit sehr zuvorkommendem Service. Zimmer stellenweise etwas in die Jahre gekommen
於 2024 年 5 月住了 5 晚
Silvana Pombo General Manager 於 2024年5月7日回覆
Dear Mr. Kilian, We would like to thank you for choosing Cascade Wellness Resort for your recent stay in Lagos. Thank you for taking the time to share your sincere feedback as we strive to provide a memorable experience, as guest satisfaction is our utmost priority. Looking forward to welcome you back in the near future. Best Regards, Silvana Pombo General Manager

10/10 有夠讚

Kathryn,Olathe

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
We will be coming back!! This a beautiful property with great staff.
於 2024 年 5 月住了 3 晚

6/10 一般般

Gillian

情侶出遊
When we were checking into the hotel, we were bounced around to several different staff, which was fine as we weren’t in a rush, but just generally felt quite disorganized and not very welcoming. We stayed in one of the apartment style rooms, which was very spacious with a living room and kitchen. However, the room itself and hotel seem like they are really in need of an update which made it seem unclean. When we arrived to our room, there was a stream of ants entering from a crack in the patio door, through the living room and bedroom and into the bathroom. The hotel and cleaning staff were quick to remedy the situation; however, not a great way to start the stay and we found at least one ant in our bed every night. We only ended up eating in a hotel restaurant once for a small snack as the prices here are significantly higher than the restaurants found in town. The hotel is in a quiet, secluded area and nice for walks to the bluffs, but if you are wanting to be in the town of Lagos, this is not the place for you. Definitely not a 5 star resort.
於 2024 年 4 月住了 3 晚
Silvana Pombo General Manager 於 2024年5月2日回覆
Dear Mrs. Gillian, We would like to thank you for choosing Cascade Wellness Resort for your recent stay in Lagos. Thank you for taking the time to share your sincere feedback as we strive to provide a memorable experience, as guest satisfaction is our utmost priority. We regret not fully meeting your expectations and for that we offer you our sincere apologies. Thank you for bringing these matters to our attention and we will take them into consideration. Looking forward to welcome you back soon. Best Regards, Silvana Pombo General Manager

10/10 有夠讚

Olga,boynton beach

喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful place, I can’t wait to get back
於 2024 年 4 月住了 1 晚
Silvana Pombo General Manager 於 2024年4月28日回覆
Dear Mrs. Olga, We would like to thank you for choosing Cascade Wellness Resort to be a part of your recent stay in Lagos. It is truly delighting to receive positive feedback and we are pleased to know that you enjoyed our facilities and service, and that we were able to make your stay memorable. Looking forward to welcome you in the near future. Kind regards, Silvana Pombo General Manager

10/10 有夠讚

Chetan

於 2024 年 4 月住了 3 晚
Silvana Pombo General Manager 於 2024年5月17日回覆
Dear Mr. Chetan,Thank you for kindly sharing your feedback following your holidays with us.We are very happy to learn that you enjoyed your stay at Cascade Wellness Resort.Looking forward to welcoming you again soon.Best regards,Silvana PomboGeneral Manager

10/10 有夠讚

Ian

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was our second time here. We were amazed that the majority of staff were the same as last year and that they remembered us. We absolutely loved our stay here, they are large rooms with excellent bathrooms and large balcony. All the staff from the cleaners up are polite and very helpful. The restaurant has a good range on the menu all well prepared, there are a range of bar snacks too if you prefer. The bar is excellent with a wide range of cocktails, beers and wines. We will definitely return.
於 2024 年 4 月住了 7 晚
Silvana Pombo General Manager 於 2024年4月26日回覆
Dear Mr. Ian,We would like to thank you for choosing Cascade Wellness Resort for your recent stay in Lagos.Thank you for taking the time to share your sincere feedback as we strive to provide a memorable experience, as guest satisfaction is our utmost priority. It is very rewarding for the team to know that we delivered such a memorable experience.Looking forward to welcome you back soon. Kind Regards,Silvana Pombo General Manager

10/10 有夠讚

Moira

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Serene space, away from the city, at the top of a bluff. Lots of cool grass and walking trails by the Sea. Beautifully appointed rooms. Well trained staff.
於 2024 年 4 月住了 2 晚
Silvana Pombo General Manager 於 2024年4月22日回覆
Dear Mrs. Moira,We would like to thank you for choosing Cascade Wellness Resort for your recent stay in Lagos.Thank you for taking the time to share your sincere feedback as we strive to provide a memorable experience, as guest satisfaction is our utmost priority. It is very rewarding for the team to know that we delivered such a memorable experience.Looking forward to welcome you back soon. Kind Regards,Silvana Pombo General Manager

10/10 有夠讚

Hugo

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property was well manicured, perfect location for walking the boardwalk. Close to old town
於 2024 年 4 月住了 2 晚
Silvana Pombo General Manager 於 2024年4月17日回覆
Dear Mr. Hugo, We would like to thank you for choosing Cascade Wellness Resort to be a part of your recent stay in Lagos. It is truly rewarding to receive positive feedback and we are delighted to know that you enjoyed our location and facilities and that we were able to make your stay memorable. Looking forward to welcome you soon. Kind regards, Silvana Pombo General Manager

4/10 不太好

Michael

不喜歡:整潔度、員工素質和住宿環境和硬體
came here during offseason - its very difficult to find the amenities and you have to walk very very far to find anything and the signs are all wrong. We followed a sign that ended up taking us to parking lot and had I not held the door we would've been locked out with no service or a way to get back in. Overall, the staff was ok when we checked in and just demanded our passports right away. She literally said who are you? instead of Hello, how was your flight. It was also far away from everything. Next time I would just do another hotel closer to the beaches and the old town. It felt like a 3 star hotel and not a 5 star hotel
於 2024 年 2 月住了 2 晚
Silvana Pombo General Manager 於 2024年4月19日回覆
Dear Mr. Michael,On behalf of the Cascade Wellness Resort team, we would like to thank you for choosing us for your recent stay in Lagos and for sharing your sincere opinion. As our main focus is to provide the most comfortable and delightful experience to all our guests, we truly apologise for falling short on your expectations. Thank you for highlighting opportunities of improvement in your comment as this is truly important to us and we will share it with our team.It will be our utmost pleasure to have the opportunity of welcoming you again and amend your thoughts towards our resort. Best Regards,Silvana PomboGeneral Manager

10/10 有夠讚

Matthew

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great resort in an amazing location with beautiful views. About a 30 min walk from Lagos old city but worth it for the views and amenities.
於 2024 年 4 月住了 3 晚
Silvana Pombo General Manager 於 2024年4月13日回覆
Dear Mr. Matthew,We would like to thank you for choosing Cascade Wellness Resort for your recent stay in Lagos.Thank you for taking the time to share your sincere feedback as we strive to provide a memorable experience, as guest satisfaction is our utmost priority. It is very rewarding for the team to know that we delivered such a memorable experience.Looking forward to welcome you back soon.Kind Regards,Silvana PomboGeneral Manager

10/10 有夠讚

Christopher

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Gorgeous resort, right along the water with gorgeous views of the cliffs. We had a problem with the hot water in the first unit we were in. But the staff was very attentive and helped us immediately find another apartment and move all of our stuff over to the new location. I was very impressed with their professionalism. The restaurants on site are great options if you don't feel like venturing into Lagos. Very happy with our stay here.
於 2024 年 3 月住了 2 晚
Silvana Pombo General Manager 於 2024年3月30日回覆
Dear Mr. Christopher,On behalf of our entire team, we would like to thank you for sharing your experience with us and other travellers.As we work daily to achieve excellence in our services and to provide unique and unforgettable moments to our guests, it is rewarding to learn that you enjoyed your stay and that our team’s professionalism and attention contributed for your positive experience.We are looking forward to welcome you again soon at Cascade Wellness Resort.Kind regards,Silvana PomboGeneral Manager

10/10 有夠讚

Jeremy

於 2024 年 3 月住了 3 晚
Silvana Pombo General Manager 於 2024年4月9日回覆
Dear Mr. Jeremy,We would like to thank you for choosing Cascade Wellness Resort for your recent stay in Lagos.Thank you for taking the time to share your sincere feedback as we strive to provide a memorable experience, as guest satisfaction is our utmost priority. It is very rewarding for the team to know that we delivered such a memorable experience.Looking forward to welcome you back soon. Kind Regards,Silvana PomboGeneral Manager

10/10 有夠讚

Rudolph,Charleston

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I highly recommend this property. Amazing service. Great spa. AND wonderful trails to explore the cliffs that this property sits on. No need to gi anywhere for food unless u want to explore Lagos more. They have three restaurants on site and there’s a huge breakfast buffet with made to order omelettes. and pancakes. Two pools: one heated and one not. Overall, the service level is what impressed me the most. Highly recommend.
於 2024 年 3 月住了 4 晚
Silvana Pombo General Manager 於 2024年3月18日回覆
Dear Mr. Rudolph,We would like to thank you for choosing Cascade Wellness Resort for your recent stay in Lagos.Thank you for taking the time to share your sincere feedback as we strive to provide a memorable experience, as guest satisfaction is our utmost priority. It is very rewarding for the team to know that we delivered such a memorable experience.Looking forward to welcome you back soon.Kind Regards,Silvana PomboGeneral Manager

10/10 有夠讚

Zairen

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Silvana Pombo General Manager 於 2024年3月17日回覆
Dear Mr. Zairen,Thank you for choosing Cascade Wellness Resort to be a part of your recent stay in Lagos and for taking the time to share your sincere feedback with us.We are delighted to read that we were able to make your stay with us memorable and it is truly rewarding to know that you enjoyed our services and facilities.Looking forward to welcoming you back soon.Kind Regards,Silvana PomboGeneral Manager

10/10 有夠讚

Donald,Miller Lake

於 2024 年 2 月住了 7 晚
Silvana Pombo General Manager 於 2024年3月28日回覆
Dear Mr. Donald,Thank you for choosing the Cascade Wellness Resort for your holidays in Lagos. It makes us truly happy to learn that you enjoyed your stay with us and that we were able to provide a memorable experience. Looking forward to welcoming you in the future.Best Regards,Silvana PomboGeneral Manager

10/10 有夠讚

Kristin

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stunning property with lots of amenities. Steps from ponta da piedade. Beautiful views. A mile from center of Lagos.
於 2024 年 2 月住了 3 晚
Silvana Pombo General Manager 於 2024年2月29日回覆
Dear Mrs. KristinThank you for choosing Cascade Wellness Resort to be a part of your recent stay in Lagos. We are delighted to know that you enjoyed your stay with us and that we were able to provide you with a memorable experience.Last but not the least, we hope to welcome you in the near future.Kind Regards,Silvana PomboGeneral Manager

10/10 有夠讚

Ida

於 2024 年 1 月住了 6 晚
Silvana Pombo General Manager 於 2024年2月24日回覆
Dear Mrs. IdaThank you for choosing Cascade Wellness Resort for your recent stay in Lagos. We are delighted to know that you enjoyed your stay with us and that we were able to provide you with a memorable experience.Last but not the least, we hope to welcome you in the near future.Kind Regards,Silvana PomboGeneral Manager

10/10 有夠讚

Lars

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
Silvana Pombo General Manager 於 2024年2月10日回覆
Dear Mr. Lars Thomsen,Thank you for choosing Cascade Wellness Resort for your recent stay in Lagos.We are delighted to know that you enjoyed your stay with us and that we were able to provide you with a memorable experience.Last but not the least, we hope to welcome you in the near future.Kind Regards,Silvana PomboGeneral Manager

10/10 有夠讚

Monica

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Clean, peaceful, and beautiful.
於 2024 年 2 月住了 2 晚
Silvana Pombo General Manager 於 2024年2月4日回覆
Dear Mrs. Monica,Thank you for staying with us at Cascade Wellness Resort and for leaving a wonderful review.We are truly delighted to learn that you found our Resort to be clean, peaceful, beautiful, and that you enjoyed your stay with us, as our mission is to provide unforgettable moments to our guests.It will be a pleasure to welcome you again in the future.Best regards,Silvana PomboGeneral Manager

10/10 有夠讚

Francisco

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location
於 2024 年 1 月住了 13 晚
Silvana Pombo General Manager 於 2024年2月4日回覆
Estimado Sr. Francisco Silva,Desde já gradecemos a sua preferência no Cascade Wellness Resort e gostaríamos de lhe agradecer por ter partilhado a sua experiência connosco.É verdadeiramente gratificante receber um feedback positivo. Esperamos ter a oportunidade de o receber de novo. Melhores cumprimentos,

10/10 有夠讚

arik

商務旅客
喜歡:整潔度、員工素質和客房舒適度
於 2024 年 1 月住了 1 晚
Silvana Pombo General Manager 於 2024年1月23日回覆
Dear Mr. Arik,Thank you for choosing the Cascade Wellness Resort and for reviewing your experience.It makes us truly happy to learn that you enjoyed your stay as we aim to create unique and unforgettable moments to our guest.Looking forward to welcoming you again soom.Best regards,Silvana PomboGeneral Manager

10/10 有夠讚

vincent

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is a beautiful resort and the staff is exceptional. Our room was very large, clean, and comfortable and our balcony had an amazing view! The entire staff at the gastropub were excellent and the food and beverages outstanding!!
於 2024 年 1 月住了 3 晚
Silvana Pombo General Manager 於 2024年1月17日回覆
Dear Mr. Vincent,The Cascade Wellness Resort is delighted to know that you enjoyed your stay with us and that we were able to make your experience memorable. We are looking forward to welcome you in the near future.Kind regards,Silvana PomboGeneral Manager

10/10 有夠讚

Julius von

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Silvana Pombo General Manager 於 2024年1月9日回覆
Dear Mr. Julius,The Cascade Wellness Resort would like to thank you for your preference and for your review.It is truly rewarding to receive positive feedback.We are looking forward to your next visit.Kind regards,Silvana PomboGeneral Manager

10/10 有夠讚

Denis

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A due passi da Punta de Piedade
Bella struttura a due passi dal mare . Appartamenti ampi e ben accessoriati . Colazione eccellente. Direttamente dall'hotel si giunge a piedi a Punta de Piedade : da non perdere
於 2023 年 12 月住了 2 晚
Silvana Pombo General Manager 於 2024年1月9日回覆
Dear Mr. Denis,The Cascade Wellness Resort Team would like to thank you for selecting us for your holidays in Lagos.We are truly happy to learn that you enjoyed your stay in our apartments, as we aim to create the best experience to our guests.We are looking forward to seeing you very soon at the Cascade Wellness Resort.Best regards,Silvana PomboGeneral Manager

10/10 有夠讚

IVAN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing
Amazing. The apartment was as comfortable as we could only wish - the kitchen, the dining area and the bedroom of course; so calm and cosy - can’t wish more. Highly recommend.
於 2023 年 12 月住了 7 晚
Silvana Pombo General Manager 於 2024年1月9日回覆
Dear Mr. Ivan,Thank you for staying with us at Cascade Wellness Resort and for leaving a wonderful review score.It makes us truly happy that your stay at our apartments met you best expectations.Your comments were much appreciated, and they will be shared within the team.Looking forward to your next visit.Best regards,Silvana PomboGeneral Manager

8/10 不錯哦

Robin Ilmari

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Big basic apartments and beautiful beach nearby
We stayed in the apartments which could be older than the actual hotel rooms. The room was big but very basic so 5 stars are more about the services that the resort provides (spa, gym, golf, tennis) and not the luxurious accommodation. We had a car so it was easy to reach but it is 30 min walk from Lagos-center so if you don’t have a car, you need a to prepare to walk to get to the restaurants etc. I would imagine this would be a perfect spot for families and groups. The trails and the beach nearby are soooo beautiful!
於 2023 年 12 月住了 4 晚
Silvana Pombo General Manager 於 2024年1月9日回覆
Dear Mr. Robin Ilmari,Firstly, we would like to thank you for choosing the Cascade Wellness Resort for your recent stay in Lagos and for taking the time to share your thoughts with us.We are truly happy to learn that you enjoyed your visit, although we regret that it did not fully meet your expectations.We apologise for any inconvenience.Thank you for your kind words about our services.We hope we have the opportunity to welcome you back in the future. Kind Regards,Silvana PomboGeneral Manager

10/10 有夠讚

Jaime

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Silvana Pombo Diretora Geral 於 2024年1月9日回覆
Caro Sr. Jaime,É com imenso prazer que sabemos que as suas expectativas foram alcançadas e que pode desfrutar de uma estadia agradável.A satisfação da vossa estadia e a qualidade da experiência é a razão do nosso trabalho.Esperamos ter o gosto de o rever brevemente.Com os melhores cumprimentos,Silvana PomboDirectora Geral

8/10 不錯哦

Hendrik

於 2023 年 12 月住了 4 晚
Silvana Pombo General Manager 於 2024年1月9日回覆
Dear Mr. Hendrik,Thank you for choosing the Cascade Wellness Resort for your holidays.It makes us truly happy to learn that you enjoyed your visit.Looking forward to welcoming you again.Best Regards,Silvana PomboGeneral Manager

10/10 有夠讚

Maria

喜歡:整潔度
於 2023 年 12 月住了 1 晚
Silvana Pombo General Manager 於 2024年1月16日回覆
Dear Mrs. Maria,On behalf of the entire team at Cascade Wellness Resort, we would like to thank you for sharing your experience with us.It is truly rewarding to receive positive feedback.Our team is looking forward to hosting your holidays again soon.Best regards,Silvana PomboGeneral Manager

10/10 有夠讚

Jacob

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Silvana Pombo General Manager 於 2024年2月6日回覆
Dear Mr. Jacob Shaw,Thank you for choosing Cascade Wellness Resort for your stay in Lagos and for taking the time to share your feedback with us.It is very rewarding for the team to know that we delivered such a memorable experience.Looking forward to welcome you back in our Resort!Kind Regards,Silvana PomboGeneral Manager

8/10 不錯哦

watcharobon,Orinda

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our stay was lovely with great food and wonderful service. Hotel site is great for a beautiful hike or bike around. Small improvements on gym facilities (no wifi, needs more equipments, update equipments , spa pool should be heated as mentioned by staff) would make it perfect. We would return next time when we visit Lagos.
於 2023 年 11 月住了 3 晚
Silvana Pombo General Manager 於 2023年12月7日回覆
Dear Mrs. Watcharobon,Thank you for sharing your thoughts regarding your recent stay at the Cascade Wellness Resort!We are pleased to read your kind words regarding the food and the service in our resort.Your feedback is very important to us and it will shared within our team as we aim to improve our services everyday.We look forward to welcome you back soon.Kind regards,Silvana PomboGeneral Manager

10/10 有夠讚

Xiaolong

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Apartment can use a recycle bin.
於 2023 年 11 月住了 3 晚
Silvana Pombo General Manager 於 2023年11月30日回覆
Dear Mr. Xiaolong,Thank you for choosing the Cascade Wellness Resort and for taking the time to give us your feedback following your stay with us.We are pleased to read that you enjoyed your stay with us, although we regret to learn that some aspects did not meet your best expectations.Your comments are essential for the continuous optimization of our service levels, and we will definitely take them into consideration.Your feedback will be shared within the Team. It will definitely be a true pleasure to welcome you once again.Kind regards, Silvana PomboGeneral Manager

10/10 有夠讚

Tatyana

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful place
於 2023 年 11 月住了 4 晚
Silvana Pombo General Manager 於 2023年11月13日回覆
Dear Mrs. Tatyana,Thank you for your visit to Cascade Wellness Resort and for providing your feedback.Your experience is truly important to us, and we are very happy that you enjoyed your stay and that you found our Resort beautiful.We are looking forward to welcoming you again soon.Kind regards,Silvana PomboGeneral Manager

8/10 不錯哦

Pavani,Yorktown Hgts

於 2023 年 11 月住了 3 晚
Silvana Pombo General Manager 於 2023年12月7日回覆
Dear Mrs. Pavani,Thank you for choosing Cascade Resort for your recent stay in Lagos!Your feedback is very important to us, as we strive our utmost to improve our services every day.We look forward to welcoming you back soon!Kind regards,Silvana PomboGeneral Manager

6/10 一般般

Karin

喜歡:整潔度和員工素質
It's rated as a 5 star hotel but it felt like a 3-4 star hotel - the facilities are a bit run down pool towels needs an upgrade - in general the property needs an upgrade.
於 2023 年 11 月住了 4 晚
Silvana Pombo General Manager 於 2023年11月11日回覆
Dear Mrs. Karin,On behalf of the entire Cascade Wellness Resort Team, we would like to thank you for choosing us for your stay in Lagos and for taking the time to provide your feedback.Although our facilities did not meet your best expectations, and for that we offer our apologies, we do hope our team’s hospitality helped in making your stay a memorable one.Your feedback will be shared within our team in order to continuously improve our facilities as well as our guests’ experience.We hope to have the opportunity of welcoming you again in the future.Kind regards,Silvana PomboGeneral Manager

4/10 不太好

Richard J.

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Nice property, bad front desk
Beautiful property with direct access to cliff walk. Front desk staff dress nicely but that's about it. Poorly trained. We asked for dinner reservations but they didn't make them. We were there three nights and air conditioning never worked. When we told the manager, there was no apology, no offer, just noted the problem "for the next guests." Loved the property, front desk was unhelpful.
於 2023 年 10 月住了 3 晚
Silvana Pombo General Manager 於 2023年11月12日回覆
Dear Mr. Richard,Thank you for choosing Cascade Wellness Resort and for taking the time to share your feedback with us. It makes us truly happy to hear how much you enjoyed our beautiful property and the direct access to the cliffs.Regarding the situations that led down your experience, we truly apologise for any inconvenience caused and we assure you that this does not reflect our service standards.Your comments are important to us, and we are thankful that you shared it with us.We also assure that our staff continuously works on constant growth of our quality of service, for that we will take your comments into consideration and share the information with our entire team.We hope to have the pleasure of welcoming you back to provide you with the experience you deserve.Kind regards,Silvana PomboGeneral Manager

10/10 有夠讚

ilean

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 10 月住了 2 晚
Silvana Pombo General Manager 於 2023年11月2日回覆
Dear Guest,It was a pleasure to welcome you at Cascade Wellness Resort.Thank you for taking the time to share your feedback, it is very important to us as we aim to increase guest satisfaction.It will be a true pleasure to welcome you back in the future! Kind regards,Silvana PomboGeneral Manager

10/10 有夠讚

Effie

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Fantastic hotel! Breakfast buffet was amazing, room was beautiful with a very comfortable bed, and the location was perfect! Walking distance to multi cliffs - literally right in your backyard. Staff was amazing. A special thank you to Irina at the front desk and all the staff. If you are deciding on which hotel to stay in. This one is it!! You won’t regret it.
於 2023 年 10 月住了 3 晚
Silvana Pombo General Manager 於 2023年10月27日回覆
Dear Guest,Thank you for sharing your thoughts regarding your recent stay at the Cascade Wellness Resort!All feedback is important to us, as we strive our utmost to improve our service every day.We are pleased to read your kind words on our staff and services at the Cascade Wellness Resort.We look forward to welcoming you back soon!Kind regards,Silvana PomboGeneral Manager

10/10 有夠讚

Lenore

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was convenient for all the cliffs. Easy to get to many places. Excellent facilities and staff is amazing. A special thank you to Irina!
於 2023 年 10 月住了 3 晚
Silvana Pombo General Manager 於 2023年10月27日回覆
Dear Guest,Thank you for your preference in Cascade Wellness Resort, it was a real pleasure to have you with us.It is truly rewarding to read that you enjoyed our beautiful Resort and privilege location.Thank you very much for your kind words about our team.Our staff strives their utmost every day to provide the best experience for our guests.It will definitively be a true pleasure to welcome you back in a near future!Kind regards,Silvana PomboGeneral Manager

10/10 有夠讚

Jocelyn Yan-Tung

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing hotel! We had a great time as Cascade Wellness Resort! The highlight is the main pool and surrounding gardens which was so clean and beautiful. The breakfast included lots of options and the staff were friendly. The hotel rooms were very large and spacious and even includes a huge balcony. The view was not that great as the property is not actually located near the sea but quite far from it though it is walking distance from Algarve’s most famous beaches and rock formations!
於 2023 年 10 月住了 2 晚
Silvana Pombo General Manager 於 2023年10月18日回覆
Dear Mrs. Jocelyn Yan-Tung,Thank you so much for taking the time to leave this wonderful review following your recent stay at Cascade Wellness Resort. Our team is very happy to hear that you enjoyed your time with us and that the main pool and gardens were a highlight for you.We are also delighted that you found the breakfast options to your liking and that our staff were friendly and accommodating throughout your stay. As our team strives every day to provide excellence in service to our guests, it is for us a great pleasure learning that you enjoyed our staff and facilities.We hope to have the pleasure of welcoming you back to our resort in the future.Kind regards,Silvana PomboGeneral Manager

10/10 有夠讚

Alfonso

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Fantastic place. Highly recommend for relaxation. It is not cheap at all… but with a good budget you’ll be ok.
於 2023 年 10 月住了 2 晚
Silvana Pombo General Manager 於 2023年10月15日回覆
Dear Mr. Alfonso,Thank you for taking the time to share with other travellers this review, regarding your stay at Cascade Wellness Resort.We are absolutely delighted to read that you enjoyed your stay and that you found our resort to be a good location for relaxation.We look forward to welcoming you back soon.Best regards,Silvana PomboGeneral Manager

10/10 有夠讚

Makena

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 4 晚
Silvana Pombo General Manager 於 2023年10月15日回覆
Dear Mrs. Makena,The team at Cascade Wellness Resort would like to thank you for your feedback following your holidays with us.It makes us very happy that you enjoyed your experience with us.We are looking forward to welcoming you in a near future.Kind regards,Silvana PomboGeneral Manager

6/10 一般般

Tuvia

喜歡:整潔度、住宿環境和硬體和客房舒適度
Over rated. Just average
Ok… nothing special. The rooms are nice, but the breakfast was just average… not good quality ingredients… felt like a production line… the staff were more interested that we exit the restaurant at 10:30 that ensure that the buffet was not bare at 10:00. Room service charges are obscene €12.5 for a coffee for one. Over-rated. Not recommended. Will not return.
於 2023 年 10 月住了 2 晚
Silvana Pombo General Manager 於 2023年10月13日回覆
Dear Guest,We would to thank you for choosing the Cascade Wellness Resort for your recent stay in Lagos and for taking the time to share your thoughts with us.We are sorry to hear that your expectations were defrauded regarding our food and beverage department.Please accept our apologies for any inconvenience caused.Kindly be informed that we have taken your feedback on board in order to continuously improve the quality of our services as it is our main goal to provide memorable experiences to our guests.Looking forward to your next visit!Kind regards,Silvana PomboGeneral Manager

10/10 有夠讚

Jackie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our stay was absolutely fabulous. Our sea view room had a wonderful view and it was spacious, beautifully styled and comfortable. The facilities were immaculate. We really enjoyed the main pool, which has plenty of sunbeds and the spa pool and saunas. The buffet breakfast was plentiful and delicious, bonus points for the included self-service mimosas! We ate at the gastropub both nights and really enjoyed the service and menu. I have a strict allergy and there were plenty of options and accommodations for me. The staff everywhere were friendly and welcoming. My only note would be that the pool bar service didn't meet expectations - we had our first round of drinks left on the bar for half an hour and we had to return to ask for them again, at which point they were very watered down. The second day, there was no one in the bar and I had to keep flagging down staff from the adjacent restaurant for service. We also found the quality of the pool bar drinks to be lesser than those from the Lighthouse Bar. But all in all, a minor detail for such a wonderful stay!
於 2023 年 10 月住了 2 晚
Silvana Pombo General Manager 於 2023年10月10日回覆
Dear Mrs. Jackie,Thank you for taking the time to share your experience with us.Our team is pleased to hear that you enjoyed your stay in your sea view room, and that you found the double room to be spacious, well styled, and comfortable.We are also delighted that you enjoyed our pools, sauna and restaurants and we are very happy that we were able to provide you various food options with success, always taking into consideration your strict allergy.Our staff works hard to ensure our guests’ well-being and we are glad to see that you experienced a memorable stay with us. We apologize for the inconvenience at the pool bar, and we appreciate your feedback that will be addressed to our team in order to improve our services. Looking forward to welcoming you again soon.Kind regards,Silvana Pombo General Manager

8/10 不錯哦

Patrick,PARRISH

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
When booking my stay at Cascade I chose the one bedroom pool view with free breakfast option. When checking in I wasn't given this option. Very disappointing.
於 2023 年 10 月住了 1 晚
Silvana Pombo General Manager 於 2023年10月10日回覆
Dear Mr. Patrick,We would like to thank you for sharing your sincere feedback following your stay with us, regretting that we not fully met your expectations and for that we offer you our sincere apologies. It was a pleasure to have you as our guest at Cascade Wellness Resort and we hope to have the opportunity of welcoming you back again in the future. Kind regards,Silvana PomboGeneral Manager

8/10 不錯哦

Hayley

團體旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
For me fell just short of a 5 star resort. Would have expected more attentive staff - they barely acknowledged us, let alone offered to help with baggage or even say hello as we walked past each day. Lovely pools and poolside areas but spa doesn’t quite live up to a ‘Turkish bath’ experience, Apartments spacious and very clean. Housekeeping do a great job! You do hear scraping of furniture from upstairs apartment and no USB charging points, so again didn’t feel quite 5 star. A very pleasant experience nonetheless.
於 2023 年 9 月住了 6 晚
Silvana Pombo General Manager 於 2023年10月6日回覆
Dear Guest,Thank you for your preference in Cascade Wellness Resort, it was a real pleasure to have you with us.We are pleased to learn that you have enjoyed your stay, although we regret that it did not fully met your expectations and for that we offer you our apologies. Thank you very much for your kind words about our housekeeping.Our staff strives their utmost every day to provide the best experience for our guests.Your sincere feedback is truly important to us as it helps us to continuously improve our quality of service.We hope we have the opportunity to welcome you back in the future. Best Regards,Silvana PomboGeneral Manager